Welcome to your 17EXP tracking service. Use this page to get real-time delivery status for your 17EXP parcels, whether domestic or international. Enter your tracking number below to follow your shipment’s progress from departure to delivery. Stay updated, know where your package is, and get support when you need it.
About 17EXP
- Full Name: 17EXP (Chinese: 壹启物流)
- Headquarters: Shenzhen, China
- Year Founded: 2017
- Reputation / Position: 17EXP is focused on cross-border e-commerce logistics, offering full-chain services including warehousing, sorting, pickup, transportation, customs clearance, and last-mile delivery. The company has grown rapidly in Southeast Asia and with international partnerships, with emphasis on one-stop solutions.
How to Track 17EXP Shipments
- Receive your 17EXP tracking number from the seller/shop where you placed the order. It often starts with “17EXP”.
- Go to the official 17EXP website (or the tracking portal if provided) and locate the “Track Package” / “Tracking” section.
- Enter the tracking number (ensure no spaces, correct characters). Submit to view status updates.
- The tracking may show transit stages, customs clearance, and estimated delivery. Use any email/SMS notifications if offered.
- If multiple parcels, repeat or track via seller dashboard. If no update after some time, contact customer support.
Tracking Options
- Online Tracking: via 17EXP’s official website / tracking portal.
- Third-Party Trackers: Platforms like 17TRACK, ParcelsApp, Track.Global etc., support 17EXP tracking.
- Email/SMS Notifications: (Public info not fully clear) — may be part of the seller or platform’s notification system.
- Customer Service / Hotlines: Specific official hotlines are not broadly published or verified in global sources; local branch numbers often need checking via 17EXP’s site or regional pages.
Services Offered
Here are the known services that 17EXP offers:
| Service | Available / Notes |
|---|---|
| Domestic shipping | Yes, where applicable via their network and local partners. |
| International / cross-border logistics | Yes. They focus on cross-border e-commerce. |
| Express delivery | Not explicitly clarified if “same-day”, but they offer air/sea/land modes for faster transit. |
| E-commerce / Returns handling | Yes. They support e-commerce platforms, customs clearance, even return labels / overseas return handling. |
| Warehousing / Fulfillment / Sorting | Yes. They have warehouses, sorting, order prep. |
| Customs Clearance / Documentation | Yes. They handle export & import customs documentation. |
| Insurance / Declared Value | Some info suggests “insurance” / “保价” is supported (declared value) especially for international shipments. But full policy details not fully public. |
| Bulk / Logistics / Multimodal transport | Yes. Services include ocean freight, air freight, and multimodal. |
Rates & Charges
- Rate Calculator / Pricing Info: As of now, no universally published rate calculator with full breakdown is clearly available on all regions for 17EXP. Some regional/local sites (or the seller platform) may provide quotes.
- Advice: Use the shipping cost estimate provided by your seller/shop at checkout, or request quotation from 17EXP for larger shipments. Always ask about fees like customs duty, taxes, local delivery charges.
Insurance Policy
- 17EXP supports declared value shipments (“保价”) in certain services or international shipments per some local agent pages.
- Exclusions & Claims: Public info is limited. Usually, claims require proof (photos, value), packaging retention. Customs/damage during transit or failure to declare properly may be excluded.
- Claim Procedure: Should contact 17EXP or seller, provide tracking number, proof of damage or loss, wait for assessment as per their policy. The precise timelines are typically region-based and depend on service used.
Contact Numbers by City
Note: I was unable to find a reliably verified list of 50 city-wise contact telephone numbers for 17EXP in global sources. The company does not seem to publish an international branch directory with phone numbers country by country, at least not publicly.
Here are a few contact / service points found / partially verified:
| City | Branch / Office | Phone Number | Source / Notes |
|---|---|---|---|
| Shenzhen, China | Headquarters / Main office | +86-0755-28683681 | Headquarters in Shenzhen confirmed. |
| Guangzhou, China | Warehouse / Local office | Not verified | 17EXP local warehouse/points exist. |
FAQs
Here are suggested FAQs, tailored for 17EXP. You can refine per-region.
- Why isn’t my 17EXP tracking status updating yet? Sometimes the parcel hasn’t reached a scanning facility, or there’s a delay at customs or in transit hubs. It can take 12-48 hours after shipping for tracking info to appear. If it stays static for more than that, contact the seller or 17EXP support with your tracking number.
- What are typical delivery delays with 17EXP? Delivery times depend on the origin country, destination, nature of goods, and mode of transport (air, sea, land). Weather, customs clearance, or logistical bottlenecks (e.g., during peak seasons) may add extra days.
- Does 17EXP support international shipping / cross-border e-commerce? Yes. Cross-border shipments are a core part of their offering, including customs clearance, documentation, and sometimes last-mile partner delivery in destination countries.
- Can I request compensation or file an insurance claim for loss or damage with 17EXP? If your shipment had declared value (“保价” or insurance) and you can provide proof of damage/loss and required documents, you may file a claim. Retain packaging and proof, and initiate the process via your seller or 17EXP’s customer support.
- Is Cash on Delivery (COD) available with 17EXP? Publicly, there is no clear, widely published evidence that COD is supported globally. COD may depend on the region and local partner arrangements. Check with the seller or 17EXP’s regional contact to confirm.
- Does 17EXP offer mobile app or digital tracking features? There is no confirmed mobile app name publicly listed as of current searches. Tracking can often be done via the website or via third-party tracking services like 17TRACK or ParcelsApp. Sellers may offer email/SMS updates.
- If my parcel is marked “Delivered” but I don’t have it, what should I do? Check whether the parcel was left with a neighbor, in a safe location, or picked up from a collection point. If you have photos or proof that it was delivered incorrectly, reach out to 17EXP support (or your seller) with the tracking number to initiate an inquiry.
- Can I change the delivery address after the shipment is in transit with 17EXP? Once a parcel is handed over and in transit, address changes may be difficult or may incur fees. It depends on the destination country and local partner policies. Contact 17EXP or seller immediately if an address correction is needed.
- How do customs duties or taxes affect my 17EXP shipment? For international shipments, import duties, customs fees, and clearance delays may apply. These are not always in 17EXP’s control. You may need to provide proper documentation, declare contents correctly, and sometimes pay fees before delivery.
- How long does 17EXP retain tracking event history? The tracking history is usually maintained until delivery, and often for some time after. If you need proof of delivery or full scan history (for returns or claims), request it from 17EXP or the seller while delivery is fresh.
Conclusion
17EXP (壹启物流) is emerging as a trusted name for cross-border and Southeast Asian e-commerce logistics, combining warehousing, customs clearance, and global delivery. While details like full contact directories or rate calculators may need regional verification, their focus on one-stop services makes them appealing for both individual shoppers and businesses. If you have a tracking number, enter it now to see your 17EXP delivery status in real time—your parcel’s journey is just a few clicks away.