Anteraja Tracking

This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with Anteraja. For account, claims, or delivery support, contact the courier through its official channels.

About Anteraja Tracking

Anteraja is an Indonesian last-mile logistics and delivery service provider, officially known as PT Tri Adi Bersama. Founded in 2019 and headquartered in Jakarta, Indonesia, Anteraja specializes in e-commerce parcel delivery within the country. As part of the larger PT Adi Sarana Armada Tbk (ASSA) Group, it leverages technology to provide efficient and reliable domestic express courier services. Anteraja focuses on door-to-door parcel delivery primarily for business-to-consumer (B2C) and consumer-to-consumer (C2C) segments, often integrating its services with major e-commerce platforms across Indonesia. Users can conveniently track their Anteraja parcels using the tracking tool on this page, or directly through their official website at https://anteraja.id.

How to Track Anteraja Shipments

Tracking your Anteraja parcel is a straightforward process designed to give you real-time updates on your shipment's journey. You can monitor your package's progress from pickup to delivery directly on this page.

Follow these simple steps to track your Anteraja shipment:

Find the tracking number: Locate the unique tracking number provided by the sender.
Enter it into the tracking box on this page: Input your Anteraja tracking number into the designated tracking field above.
Click the tracking button: Press the "Track" or similar button to initiate the search.
Review the latest shipment updates: View the current status and detailed history of your parcel's journey.

You can typically find your Anteraja tracking number through several sources. It is usually provided by the sender via email, SMS, or within the order details on the e-commerce platform where you made a purchase. The tracking number can also be found directly on the shipping label attached to your parcel. Always keep this number handy as it is essential for checking your shipment's status.

Anteraja Tracking Number

An Anteraja tracking number is a unique identifier assigned to each parcel, allowing you to monitor its progress through the delivery network. This alphanumeric code helps distinguish your specific shipment from others, ensuring you receive accurate and up-to-date information regarding its location and status.

Anteraja tracking numbers typically consist of a combination of letters and numbers. They often start with "100" followed by 10-12 digits, or they may follow similar alphanumeric patterns, such as those beginning with "AN-".

Here are some examples of valid Anteraja tracking number formats:

100012345678
1000000000000
8000000000000
AN-1234567890

It is important to ensure you are entering the correct tracking number and not confusing it with an order ID, invoice number, or payment reference. The tracking number is specifically for logistics purposes and is distinct from other transaction-related identifiers. If you are unsure, refer to the shipping confirmation provided by the sender or the e-commerce platform.

Anteraja Tracking Status Meaning

Understanding the various tracking statuses provided by Anteraja helps you know exactly what is happening with your parcel at each stage of its journey. Anteraja provides real-time or near real-time updates as your package moves through its logistics network.

Here's a breakdown of common Anteraja tracking statuses and their meanings:

Tracking Status (Bahasa Indonesia)	Meaning	Action Needed
Informasi Pengiriman Telah Diterima	The courier has received the electronic manifest or details of the shipment from the sender.	No action needed. The courier is preparing for pickup or the sender is preparing the package.
Paket Telah Diterima Oleh	The package has been handed over to Anteraja by the sender at a drop-off point or picked up.	No action needed. Your package is now with Anteraja and will begin transit.
Paket Sedang Dalam Perjalanan Ke	The package is in transit, moving between Anteraja's sorting facilities or hubs.	No action needed. Your package is on its way to the next destination hub.
Paket Telah Tiba Di	The package has reached a local sorting facility or hub closest to the destination.	No action needed. Your package is nearing its final delivery point.
Paket Sedang Diantar Oleh Kurir Ke Tujuan	The package is out for delivery with a courier and is expected to be delivered today.	Prepare to receive your package. Ensure someone is available at the delivery address.
Paket Telah Berhasil Dikirim	The package has been successfully delivered to the recipient.	Confirm receipt of your package.
Paket Gagal Dikirim	Delivery could not be completed, possibly due to recipient unavailability, incorrect address, or other issues.	Contact Anteraja customer support to reschedule delivery or provide updated information.
Kembali Ke Pengirim	The package is being returned to the sender.	If you are the recipient, contact the sender to understand why the package is being returned. If you are the sender, await return.

The tracking update frequency is typically real-time or near real-time as the package scans through various points in the logistics network. If your shipment shows no movement for an unusually long time, especially beyond the estimated delivery window, it is advisable to contact Anteraja's official customer support for further assistance.

Services Offered by Anteraja Tracking

Anteraja provides a range of logistics and delivery services tailored primarily for the Indonesian domestic market, with a strong focus on e-commerce.

Key services offered by Anteraja include:

Domestic Delivery: Comprehensive parcel delivery services across all provinces and major cities in Indonesia.
Express Delivery: Offers "Next Day Service" for select routes, targeting next business day delivery for urgent shipments.
E-commerce Logistics: Specializes in last-mile delivery for online retailers and consumers, integrating with major e-commerce platforms.
Cash on Delivery (COD): Provides a payment option where recipients can pay for their goods upon delivery.
Insurance for Shipments: Offers optional insurance coverage for parcels to protect against loss or damage during transit.

Anteraja's service network utilizes numerous drop-off points, known as "Satria Points," and a vast network of couriers, referred to as "Satria," to ensure widespread coverage and efficient delivery throughout Indonesia.

Delivery Time

Anteraja's delivery times are optimized for domestic shipments within Indonesia. The estimated delivery duration can vary based on the specific service level chosen, the distance between the origin and destination, and other logistical factors.

Domestic Standard Delivery: Typically takes 1-7 business days. For shipments within the Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi) area, delivery is usually faster, often completed within 1-3 days.
Domestic Express Delivery: Anteraja offers a "Next Day Service" for particular routes, aiming for delivery on the next business day after pickup.

Several factors can influence the exact delivery time, including:

Service Level: Express services naturally have shorter delivery windows than standard options.
Origin and Destination: Shipments to remote or less accessible areas may take longer than those to major metropolitan hubs.
Operational Conditions: Unexpected events such as severe weather, natural disasters, or significant traffic disruptions can cause delays.
Public Holidays and Weekends: Deliveries may not be processed or delivered on national holidays or weekends, extending the overall transit time.

For the most accurate estimate for your specific parcel, it's best to refer to the estimated delivery date provided at the time of booking or on your shipping confirmation.

Shipping Rates

Anteraja's shipping costs are determined by a clear and structured pricing model designed to accommodate various shipment needs across Indonesia. The rates generally depend on several key factors:

Weight-Based Pricing: Shipping charges are calculated per kilogram of the parcel's actual or volumetric weight, whichever is greater.
Distance-Based Pricing: Rates vary depending on the origin and destination zones within Indonesia. Shipping a parcel across islands or to more remote areas will typically incur higher costs than local deliveries.
Service Level Pricing: Different rates apply for standard delivery services versus express options like their "Next Day Service," reflecting the difference in speed and priority.
Additional Fees: Optional charges may include an insurance fee for added protection against loss or damage, and a Cash on Delivery (COD) fee if that payment service is utilized.

To get precise shipping costs for your specific parcel, including any applicable additional fees, users should utilize the rate check tool available on the official Anteraja website (https://anteraja.id). This tool allows you to input your parcel's details, origin, and destination to receive an accurate quote.

Customer Service

Anteraja provides comprehensive customer support to assist with inquiries, tracking issues, and other delivery-related concerns. Their support channels are accessible throughout the week to ensure timely assistance.

Here are the official contact details for Anteraja customer service:

Phone: (021) 5066 3333
Email: cs@anteraja.id
Website: https://anteraja.id (Live chat support is also available directly on their website)
Office Address: PT Tri Adi Bersama, Generali Tower lantai 16, Gran Rubina Business Park, Kawasan Rasuna Epicentrum, Jl. HR Rasuna Said, Jakarta Selatan 12960
Support Hours: Monday – Sunday, 08:00 – 20:00 WIB (Western Indonesian Time)
Mobile App: Anteraja also offers a convenient mobile application for both Android and iOS devices, providing another way to manage and track your shipments.

For the fastest and most direct resolution to any issues or specific inquiries about your parcel, using these official contact methods is recommended.

Common Tracking Problems and Solutions

Experiencing issues with your parcel tracking can be frustrating. Here are some common problems users face with Anteraja Tracking and practical steps to resolve them.

Why is my Anteraja tracking number not working or invalid?

If you enter your tracking number and receive an "invalid" or "not found" message, there could be a few reasons. It might be a data entry error, or the system may not have updated yet.

Solutions:

Double-check the number: Carefully re-enter your tracking number to ensure there are no typos or missing digits.
Verify the courier: Confirm that the tracking number you have actually belongs to Anteraja and not another courier service.
Wait for activation: It can take a few hours, or sometimes up to 24 hours, for a newly generated tracking number to become active in the system after the parcel has been handed over to Anteraja.
Contact the sender: If the issue persists, reach out to the sender to verify the tracking number or inquire if the parcel has been officially dispatched.

Why is my parcel stuck in transit?

A "stuck in transit" status means your parcel has stopped moving through the network for an extended period without updates. This could indicate a delay at a sorting facility or an unforeseen operational issue.

Solutions:

Check estimated delivery time: Compare the current date with the estimated delivery window. If it's still within the window, minor delays are often resolved automatically.
Monitor for a few more days: Sometimes, tracking updates are delayed even if the parcel is moving. Give it 2-3 extra business days.
Review the last known location: Note the last facility or hub where the parcel was scanned.
Contact Anteraja customer support: If there's no movement for a significantly long time (e.g., more than 5-7 business days beyond the estimated delivery date), contact Anteraja with your tracking number for investigation.

Why has Anteraja tracking not updated for an extended period?

Similar to being stuck in transit, a lack of updates means the package hasn't been scanned at new points in the network. This can happen due to high parcel volumes, technical glitches, or if the parcel is in a remote area with fewer scanning points.

Solutions:

Be patient: Allow up to 24-48 hours for the next scan to appear. Updates are often batched.
Consider weekends/holidays: Tracking may not update on weekends or public holidays when operations might be reduced.
Check for service alerts: Anteraja's official website or social media might have alerts about service disruptions in certain areas.
Contact support: If several days pass without any new information, especially if the package is overdue, reaching out to Anteraja's customer service is the best course of action.

What does "delivery attempted but no one was home/recipient unavailable" mean?

This status means the courier tried to deliver your package but couldn't complete it because no one was available to receive it at the delivery address.

Solutions:

Check for a delivery notification: Look for a physical note left by the courier or an SMS/email notification from Anteraja with instructions.
Review Anteraja tracking details: The tracking page might provide specific details on the next steps, such as a re-delivery attempt or pickup location.
Contact Anteraja immediately: Reach out to customer service to reschedule delivery or provide alternative instructions. Prompt action can prevent the parcel from being returned to the sender.
Ensure availability: Make arrangements for someone to be present at the delivery address for future attempts.

What should I do if my Anteraja parcel shows delivered but I did not receive it?

This is a critical issue. It implies the package was successfully delivered, but you haven't physically received it. This could be due to misdelivery, delivery to a neighbor, or the package being left in a secure location you haven't checked.

Solutions:

Check thoroughly: Look around your porch, mailbox, back door, and any other potential delivery spots. Ask household members or neighbors if they accepted the package.
Verify delivery address: Confirm that the shipping address on your order details is correct.
Contact the sender: Inform the sender immediately about the situation. They might be able to initiate an investigation or claim with Anteraja on your behalf more effectively.
Report to Anteraja customer service: Provide your tracking number and explain the situation. Anteraja can investigate with the delivery courier, check GPS data for the delivery location, and verify recipient signatures if applicable.

What causes delays due to operational issues or public holidays?

Operational issues can stem from various factors such as unexpected equipment breakdowns, high volume surges (e.g., during peak e-commerce sales events), or internal logistical challenges. Public holidays, especially national ones in Indonesia, mean that courier services often operate with reduced staff or are completely closed, which pauses transit and delivery.

Solutions:

Check the calendar: Be aware of national and regional public holidays in Indonesia that might affect delivery times.
Expect peak season delays: During major sales events (e.g., 11.11, 12.12) or festive seasons, anticipate longer delivery times due to increased parcel volume.
Monitor official announcements: Anteraja may post updates regarding service delays on their official website or social media channels.
Factor in extra time: When ordering, especially around holidays, add a few extra days to the estimated delivery time.

Frequently Asked Questions About Anteraja Tracking

Q: How do I track an Anteraja parcel?
A: You can track an Anteraja parcel by entering your unique tracking number into the tracking box on this page and clicking the "Track" button. The system will display the latest status and journey details of your shipment.

Q: Where can I find my Anteraja tracking number?
A: Your Anteraja tracking number is typically provided by the sender via email, SMS, or within your order details on the e-commerce platform after a purchase. It can also be found on the shipping label itself.

Q: What is the format of an Anteraja tracking number?
A: Anteraja tracking numbers usually consist of a combination of letters and numbers, often starting with "100" followed by 10-12 digits, or similar alphanumeric patterns like "AN-1234567890".

Q: How long does Anteraja delivery take within Indonesia?
A: Standard domestic delivery with Anteraja typically takes 1-7 business days. For shipments within the Jabodetabek area, it is usually 1-3 days. Anteraja also offers a "Next Day Service" for select express routes.

Q: Does Anteraja deliver internationally?
A: No, Anteraja focuses exclusively on domestic delivery services within Indonesia. It does not offer international shipping.

Q: What does "Paket Sedang Diantar Oleh Kurir Ke Tujuan" mean?
A: This status means "Package is being delivered by courier to the destination." Your parcel is out for delivery and expected to arrive today.

Q: What should I do if my Anteraja tracking is not updating?
A: If your tracking hasn't updated for an extended period, first allow 24-48 hours for potential delays in system updates. If the parcel remains without movement for several business days, especially past the estimated delivery date, contact Anteraja customer support at (021) 5066 3333 or cs@anteraja.id for assistance.

Q: Can I change the delivery address after the parcel has been shipped?
A: Changing the delivery address after shipment can be challenging. It's best to immediately contact Anteraja customer support to see if a change or redirection is possible, although it's not guaranteed.

Q: What if my Anteraja parcel is marked "delivered" but I haven't received it?
A: Thoroughly check your property, with neighbors, and any designated safe spots. Then, immediately contact the sender and Anteraja customer service to report the issue. They can investigate the delivery details.

Q: How do I contact Anteraja customer support?
A: You can reach Anteraja customer support by phone at (021) 5066 3333, by email at cs@anteraja.id, or through the live chat feature on their official website https://anteraja.id. Their support hours are Monday to Sunday, 08:00 – 20:00 WIB.

Q: Does Anteraja offer Cash on Delivery (COD) services?
A: Yes, Anteraja provides Cash on Delivery (COD) as one of its services, allowing recipients to pay for their goods when they receive the parcel.

Q: Is Anteraja available on a mobile app?
A: Yes, Anteraja has a mobile application available for both Android and iOS users, which can be used for tracking and managing shipments.

Other Courier Services in Indonesia

While Anteraja specializes in domestic e-commerce delivery within Indonesia, you may also be interested in comparing or tracking shipments with other prominent courier services operating in the region.

You can explore tracking services for:

Final Disclaimer

Please note that couriertracking.com.pk is a third-party tracking page and is not officially affiliated with Anteraja (PT Tri Adi Bersama). All tracking data provided depends on the information available through the courier's public tracking systems. For official inquiries, claims, complaints, or account-specific issues, users should always directly use the official Anteraja website or contact their customer service channels.