Track Your Aramex Parcel


Aramex Tracking

This tracking page is provided as a third-party tool to help users track shipments. We are not officially affiliated with Aramex. For account, claims, or delivery support, contact the courier through its official channels.

About Aramex Tracking

Aramex, officially known as Aramex International Logistics Limited, is a prominent global provider of comprehensive logistics and transportation solutions. Founded in Jordan in 1982, Aramex has grown to establish its headquarters in Dubai, United Arab Emirates, while maintaining a global operational footprint. It is a publicly traded company under Aramex PJSC. The company is renowned for its wide array of services, including international and domestic express delivery, freight forwarding across air, sea, and land, and specialized e-commerce logistics. Aramex operates particularly strongly in emerging markets, offering end-to-end supply chain management for both businesses and individual customers worldwide.

You can use the tracking tool on this page to quickly and efficiently monitor your Aramex shipments and get real-time updates on their status. For more information about the company and its services, you can visit their official website at https://www2.aramex.com/home.

How to Track Aramex Tracking Shipments

Tracking your Aramex shipment is a straightforward process designed to give you instant updates on your parcel's journey. You can easily get the latest status using the tracking tool available on this page.

Follow these simple steps to track your Aramex parcel:

  1. Find the tracking number: Locate the unique tracking number assigned to your shipment. This number is essential for obtaining accurate updates.
  2. Enter it into the tracking box on this page: Carefully type or paste your Aramex tracking number into the designated tracking field.
  3. Click the tracking button: Initiate the tracking process by clicking the 'Track' or similar button next to the input field.
  4. Review the latest shipment updates: The system will display the current status and detailed history of your parcel's movement.

You can typically find your Aramex tracking number in several convenient locations:

  • On the shipping label or receipt: If you were the sender, the tracking number is printed on the label or the receipt provided by Aramex.
  • In the order confirmation email: For online purchases, the merchant usually sends an email containing your order details and the Aramex tracking number.
  • From the merchant or sender directly: If you are the recipient, the sender or e-commerce merchant can provide you with the tracking number.
  • Via SMS or app notification: Some senders or e-commerce platforms might send tracking information directly to your phone via text message or through their dedicated mobile app.

Aramex Tracking Tracking Number

An Aramex tracking number is a unique identifier assigned to each parcel or shipment as it enters the Aramex logistics network. This number allows both senders and recipients to monitor the package's progress from pickup to final delivery. It acts as a digital fingerprint for your parcel, providing transparency throughout its journey.

Aramex tracking numbers are primarily numeric, typically consisting of 10 to 12 digits.
Here are some examples of what an Aramex tracking number might look like: 3345678912 or 123456789012.

It's important to distinguish the tracking number from other identifiers such as an order ID, invoice number, or payment reference. While these numbers are relevant to your purchase or transaction, only the specific Aramex tracking number will provide direct updates on your shipment's physical movement. Always ensure you are using the correct Aramex tracking number provided on your shipping documentation or by the sender.

Aramex Tracking Tracking Status Meaning

Understanding the various tracking statuses is key to knowing where your Aramex parcel is and what's happening to it. Each status update provides insight into a specific stage of the shipping and delivery process.

Here’s a breakdown of common Aramex tracking statuses and their meanings, along with potential actions you might need to take:

Tracking Status Meaning Action Needed
Shipment Information Received The sender has created a shipping label, and shipment details have been registered with Aramex. No action needed. Awaiting package pickup.
Picked Up Aramex has collected the package from the sender. No action needed. The package has begun its journey.
In Transit The package is moving within the Aramex network, between facilities, or waiting for the next leg. Monitor status regularly. Delays can occur; contact support if stuck for an unusually long time.
Arrived at Destination Facility The package has reached the Aramex sorting facility in the destination country or region. No action needed. Awaiting processing for local delivery.
Out For Delivery The package has left the local delivery facility and is on its way to the recipient for delivery today. Prepare to receive your package. Ensure someone is available at the delivery address.
Delivered The package has been successfully delivered to the recipient. Confirm receipt of package. If not received, follow up immediately.
Delivery Attempted Aramex attempted delivery but was unsuccessful (e.g., no one available, incorrect address). Check for a delivery notification. Contact Aramex to reschedule delivery or arrange pickup.
Held at Customs The package is being held by customs authorities for inspection or pending documentation/duties. Contact Aramex or customs agency for required documents/payment. Delays are common.

The frequency of tracking updates can vary, generally occurring in real-time or near real-time as your package moves through different stages like pickup, sorting, transit, and delivery. If your shipment shows no movement for an unusually long period, or if a specific status seems concerning, it is advisable to contact Aramex's official customer support for clarification.

Services Offered by Aramex Tracking

Aramex provides a comprehensive suite of logistics and transportation services designed to meet diverse shipping needs for both individuals and businesses. Their offerings span from express parcel delivery to complex supply chain solutions.

Key services offered by Aramex include:

  • Domestic Express Delivery: Fast and reliable parcel delivery services within the same country, ensuring timely arrival for local shipments.
  • International Express Delivery: Expedited shipping solutions for sending parcels across borders to over 220 countries and territories globally.
  • Freight Forwarding (Air, Sea, Land): Comprehensive services for transporting larger cargo via air, sea, or land, catering to various sizes and types of shipments.
  • E-commerce Solutions: Tailored logistics services specifically designed to support online businesses, including fulfillment, warehousing, and last-mile delivery.
  • Warehousing and Distribution: Storage and inventory management solutions coupled with efficient distribution networks to streamline supply chains.
  • Supply Chain Management: End-to-end management of logistics operations, optimizing efficiency and cost-effectiveness for businesses.
  • Last-Mile Delivery: The final stage of the delivery process, ensuring packages reach the recipient's doorstep efficiently.
  • Cash on Delivery (in selected markets): A payment option for e-commerce, allowing recipients to pay for their goods at the time of delivery, particularly prevalent in Middle Eastern and Asian markets.
  • Returns Management: Solutions for handling product returns, an essential component of modern e-commerce operations.

Aramex's operations extend globally, with a significant presence and strong focus on major delivery regions including the Middle East, Africa, Asia, Europe, and North America.

Delivery Time

Aramex's delivery times vary depending on the service level chosen, the origin and destination of the shipment, and other factors such as customs clearance for international parcels. The company strives to provide efficient and timely deliveries for all its services.

Here are general estimates for Aramex delivery times:

  • Domestic Standard Delivery: Typically ranges from 1 to 3 business days within the same country. The exact duration depends on the distance between the origin and destination, as well as the specific service chosen.
  • Domestic Express Delivery: Often provides next business day delivery for major cities and key routes, offering a quicker option for urgent domestic shipments.
  • International Express Delivery: For international express services, an estimated delivery time is usually between 3 and 7 business days. This timeframe can be longer for standard international services and is also subject to factors like customs processing times, the specific origin and destination countries, and transit routes.

Specific delivery estimates are generally available through Aramex's official website tools, where you can input your shipment details for a more precise timeframe. Factors that can influence actual delivery times include:

  • Service Level: Express services are faster than standard or economy options.
  • Origin and Destination: Shipments traveling longer distances or to remote areas may take more time.
  • Customs Clearance: International shipments can experience delays at customs, especially if documentation is incomplete or duties/taxes are pending.
  • Weekends and Holidays: Deliveries typically only occur on business days.
  • Weather and Operational Disruptions: Unforeseen events such as severe weather or logistical challenges can impact schedules.

Shipping Rates

Aramex's shipping rates are determined by a dynamic pricing model that considers several key factors to calculate the final cost. This ensures flexibility and competitive pricing across its wide range of services.

The primary elements influencing Aramex shipping charges include:

  • Weight-Based Pricing: Shipments are typically charged based on their actual weight or volumetric weight, whichever is greater. Volumetric weight accounts for the space a package occupies on a vehicle, which is particularly relevant for light but bulky items.
  • Distance-Based Pricing: Costs vary significantly depending on the origin and destination zones. Longer distances or shipments to less accessible areas often incur higher charges.
  • Service Level Pricing: Different services, such as express, standard, freight, or specific e-commerce solutions, come with varying price points. Faster and more specialized services generally cost more.
  • Additional Fees: Several surcharges may be applied depending on the specifics of the shipment. These can include:
    • Fuel Surcharges: To account for fluctuating fuel costs.
    • Remote Area Surcharges: For deliveries to locations that are difficult to access.
    • Customs Duties/Taxes: For international shipments, applicable duties and taxes levied by customs authorities.
    • Insurance: Optional coverage for the value of the goods.
    • Return Service Fees: Charges for managing returned shipments.

For the most accurate and up-to-date shipping rates, including any potential additional fees specific to your shipment, it is always recommended to use the quoting tools available on the official Aramex website. This allows you to get a precise cost estimate based on your exact shipping requirements.

Customer Service

For any inquiries, support, or assistance with your shipments, Aramex provides various channels for customer service. Their support system is designed to help you with tracking issues, delivery questions, and general service information.

Here are the official contact details for Aramex customer support:

  • Phone: Local contact numbers vary by country. You can find the specific phone number for your region on the regional Aramex websites. For example, in the UAE, the number is +971 600 544000.
  • Email: Email support also varies by country and region. Customers can typically reach them through contact forms available in the 'Contact Us' or 'Help Center' sections of their official website.
  • Website: The official Aramex website at https://www2.aramex.com/home serves as a central hub for customer support. It features comprehensive 'Contact Us' and 'Help Center' sections where you can find FAQs, submit queries, and locate regional contact information.
  • Office Address: Aramex Headquarters are located at Block B, Aramex Building, Dubai Logistics City, Dubai, UAE.
  • Support Hours: Customer support hours generally vary by region. Most regions operate during standard business hours from Monday to Friday, with some offering Saturday support. Check your local Aramex website for precise operating hours.
  • Mobile App: Aramex offers a dedicated mobile app for both iOS and Android devices, providing convenient access to tracking, service information, and direct support features.

For specific questions regarding your account, claims, or detailed delivery arrangements, using the official channels is always the most effective method.

Common Tracking Problems and Solutions

Experiencing an issue with your Aramex parcel tracking can be frustrating. Here are some common problems customers face and practical steps to resolve them.

Why is my Aramex Tracking tracking number not working?

Sometimes, when you enter your Aramex tracking number, the system might not return any information, or it might show an error. This can happen for a few reasons. The number might have been entered incorrectly, it might be too new to appear in the system, or there could be a temporary system delay.

Solutions:

  1. Double-check the tracking number: Carefully re-enter the tracking number, ensuring there are no typos, extra spaces, or missing digits. Aramex tracking numbers are typically 10 to 12 digits long.
  2. Verify with the sender: Confirm the tracking number with the person or company that sent the package to ensure you have the correct one.
  3. Wait a few hours: If the package was recently shipped, it might take a few hours (or sometimes up to 24 hours) for the tracking information to become active in the Aramex system.
  4. Try again later: Temporary system glitches can occur. Wait a bit and try tracking your parcel again.

Why is my parcel stuck in transit?

A "stuck in transit" status means your package is not moving or has not received a new scan for an extended period. This can be concerning, but it doesn't always indicate a lost package. Common causes include customs delays, unforeseen operational issues within the logistics network, or simply missing scans between facilities.

Solutions:

  1. Check for customs holds: If it's an international shipment, the package might be held at customs. Refer to the tracking details for any specific notes about customs clearance or required documentation.
  2. Understand transit times: Compare the current elapsed time against the estimated delivery window. Some legs of the journey, especially international ones, naturally take longer.
  3. Contact Aramex support: If the package remains stuck with no updates for more than 5-7 business days (for domestic) or longer (for international), contact Aramex customer service with your tracking number for investigation.
  4. Communicate with the sender: Inform the sender about the delay, as they may have more direct contact channels or can initiate an inquiry with Aramex.

Why has tracking not updated?

Similar to being "stuck in transit," tracking not updating means there's no new information on your parcel's location or status. This often occurs when a package is between scan points, such as during long-haul transportation, or if there's a delay in the system updating.

Solutions:

  1. Be patient: Packages aren't scanned at every single point of their journey. There can be periods of inactivity on tracking while a parcel is moving between major facilities.
  2. Consider the shipping method: Economy or standard services may have fewer scans and longer intervals between updates compared to express services.
  3. Check for weekend/holiday impact: Tracking updates might be less frequent or paused during non-business days.
  4. Contact Aramex: If there's no update for an unusually long time (e.g., several business days without any change), reach out to Aramex customer support for an explanation.

What does delivery attempted mean?

"Delivery Attempted" means that Aramex tried to deliver your package but was unsuccessful. This status is triggered by various reasons, such as the recipient not being available at the address, an incorrect or incomplete delivery address, or the driver being unable to access the delivery location (e.g., gated community, no safe place to leave the parcel).

Solutions:

  1. Check for a delivery notification: Look for a note or card left by the Aramex driver, which often provides instructions for redelivery or pickup.
  2. Contact Aramex immediately: Reach out to Aramex customer service to clarify the reason for the failed attempt and arrange for a redelivery or schedule a pickup from a local Aramex facility.
  3. Verify your address: Ensure the shipping address provided to the sender is accurate and complete.
  4. Provide delivery instructions: If possible, offer additional instructions to Aramex for a successful delivery attempt, such as gate codes or preferred delivery times.

What should I do if my parcel shows delivered but I did not receive it?

This is a frustrating situation where the tracking indicates successful delivery, but you haven't received your package. This could be due to the parcel being delivered to a wrong address, left in an insecure location, or, unfortunately, stolen.

Solutions:

  1. Check surroundings: Look around your porch, garage, mailroom, or with neighbors to see if the package was left in an unexpected spot or delivered to a nearby address.
  2. Verify delivery address: Double-check the shipping address on your order confirmation to ensure it was correct.
  3. Contact the sender/merchant: Inform the sender that you did not receive the package. They can often initiate an investigation with Aramex more effectively.
  4. Contact Aramex support: File a report with Aramex customer service. Provide your tracking number and explain that you haven't received the package despite the "delivered" status. They will launch an internal investigation.

Frequently Asked Questions About Aramex Tracking

Here are answers to some common questions about tracking your Aramex shipments and their services.

Q: How do I track an Aramex parcel?
A: You can track an Aramex parcel by entering your unique Aramex tracking number into the tracking box on this page and clicking the 'Track' button. The system will then display the latest updates on your shipment's status.

Q: Where can I find my Aramex tracking number?
A: Your Aramex tracking number is typically found on your shipping label or receipt, in your order confirmation email from the sender, or directly provided by the merchant or sender.

Q: How long does Aramex delivery take?
A: Domestic standard delivery usually takes 1-3 business days, while domestic express can be next business day. International express delivery typically ranges from 3-7 business days, though this can vary based on origin, destination, service, and customs.

Q: What should I do if my Aramex tracking is not updating?
A: If your tracking hasn't updated for several business days, first ensure you've given it enough time (especially for international shipments). If no change persists, contact Aramex customer service with your tracking number for assistance.

Q: Does Aramex deliver internationally?
A: Yes, Aramex provides extensive international express delivery and freight forwarding services, covering over 220 countries and territories worldwide.

Q: How do I contact Aramex customer support?
A: You can contact Aramex customer support via phone (numbers vary by country), email through their website contact forms, or by visiting the 'Contact Us' or 'Help Center' sections on their official website: https://www2.aramex.com/home. They also have a mobile app.

Q: What does "Shipment Information Received" mean for Aramex?
A: This status means the sender has created the shipping label and electronic shipment details have been registered with Aramex, but the package has not yet been physically picked up by the courier.

Q: Can I change the delivery address for my Aramex package?
A: Changing a delivery address after a shipment has been dispatched can be complex. It's best to contact Aramex customer service directly as soon as possible to inquire if a change is feasible for your specific shipment.

Q: What if I miss an Aramex delivery?
A: If Aramex attempts delivery and you are not available, they will usually leave a notification with instructions. You should then contact Aramex customer service to reschedule delivery or arrange for pickup from a local facility.

Q: Does Aramex offer Cash on Delivery (COD) services?
A: Yes, Aramex pioneered and offers Cash on Delivery (COD) services in selected markets, particularly strong in the Middle East and Asian regions, as part of its e-commerce solutions.

Q: Is Aramex a global courier company?
A: Yes, Aramex is a global provider of logistics and transportation solutions, operating across numerous countries and regions worldwide with a strong focus on emerging markets. Its country of origin is Jordan, with headquarters in Dubai, UAE.

Q: What is Aramex's approach to e-commerce logistics?
A: Aramex has a strong strategic focus on technology-driven e-commerce logistics solutions, offering comprehensive services including last-mile delivery, warehousing, distribution, and returns management, alongside pioneering services like Cash on Delivery in many markets.

Other Courier Services in Jordan

While Aramex provides extensive services, users in Jordan may also wish to explore and compare other courier services for domestic or international shipments. Different couriers may offer varying rates, delivery times, or specialized services that could better suit specific needs.

You can compare services from other major couriers operating in Jordan on couriertracking.com.pk, including:

Final Disclaimer

This page is a third-party tracking service provided to simplify the process of monitoring your shipments. We are not officially affiliated with Aramex. While we strive to provide accurate and up-to-date tracking information, all tracking data depends on the information supplied by Aramex's own systems. For official inquiries, claims, complaints, or account-specific issues, please always refer to the official Aramex website or contact their customer service directly.