Track Your Boxtal Parcel


Boxtal Tracking

This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with Boxtal Tracking. For account, claims, or delivery support, contact the courier through its official channels.

About Boxtal Tracking

Boxtal is a French online platform established in 2009, headquartered in Paris, France. It functions as a comprehensive shipping comparator, enabling individuals and businesses across France to efficiently compare, book, and track parcel delivery services from a wide array of national and international carriers. The company provides a unified interface, simplifying the logistics process by offering competitive rates and streamlined management for both domestic and international shipping needs. Boxtal aggregates services from major couriers, extending its reach for deliveries globally. In 2024, Boxtal became part of the ID Logistics group, following the acquisition of Colisweb, which had previously acquired Boxtal in 2021.

Through Boxtal's platform, users can access services from partners like Colissimo, Chronopost, Mondial Relay, DHL, UPS, FedEx, and DPD, facilitating easy booking, label printing, and Boxtal Courier Tracking. You can use the tracking tool on this page to get real-time updates on your Boxtal shipments, whether they are managed by Boxtal's internal system or one of its partner carriers. For more information about Boxtal, you can visit their official website at https://www.boxtal.com.

How to Track Boxtal Tracking Shipments

Tracking your Boxtal parcel is a straightforward process designed to give you quick access to your shipment's journey. By using the unique tracking number assigned to your package, you can monitor its progress from dispatch to delivery right here on this page.

Here’s how to track your Boxtal shipment:

  1. Find the tracking number: Locate the specific Boxtal tracking number or the partner carrier's tracking number associated with your shipment.
  2. Enter it into the tracking box on this page: Carefully type or paste your tracking number into the designated tracking field above.
  3. Click the tracking button: Hit the "Track" or similar button to initiate the tracking request.
  4. Review the latest shipment updates: The system will display the current status and a detailed history of your parcel's movement.

You can typically find your Boxtal tracking number in several places. It is usually provided in the order confirmation email you received after booking your shipment, printed on the shipping label generated by Boxtal, or accessible within your customer account dashboard on the Boxtal website. If you are the recipient, the sender should provide you with this number via email, SMS, or within their order confirmation on an e-commerce platform.

Boxtal Tracking Tracking Number

A Boxtal Tracking tracking number is a unique identifier assigned to each parcel, allowing you to monitor its journey through the shipping network. Since Boxtal operates as a shipping comparator, it often provides two types of tracking numbers for your convenience: an internal Boxtal tracking number and the specific tracking number from the chosen partner carrier.

Boxtal Internal Tracking Number Format:
Boxtal uses an internal format, typically starting with "BT" followed by a series of digits.

  • Example: BT1234567890

Partner Carrier-Specific Tracking Number Formats:
Depending on the partner carrier selected for your shipment (e.g., Colissimo, Chronopost, DHL, UPS), the tracking number format will vary according to that carrier's system.

  • Examples: JV000000000FR, 1Z9Y4R8N0380800889, XH123456789FR

It is important to use the correct tracking number to get accurate updates. Ensure you are entering the shipment tracking number and not an order ID, invoice number, or any other reference number, as these will not provide parcel tracking information. Always refer to your official shipping documents, confirmation emails, or your Boxtal account dashboard to verify the correct tracking number for your package.

Boxtal Tracking Tracking Status Meaning

When you track your Boxtal shipment, you will see various status updates indicating your package's progress. These statuses provide valuable insights into where your parcel is and what stage of delivery it is in. Since Boxtal partners with multiple carriers, the specific wording might sometimes vary, but the general meaning remains consistent.

Here is a table explaining common Boxtal tracking statuses and their meanings:

Tracking Status Meaning Action Needed
Commande enregistrée Your shipment information has been registered on the Boxtal platform. No action required. The parcel is prepared for pickup.
Colis pris en charge par le transporteur The parcel has been collected by the selected partner carrier. No action required. The package has begun its journey.
En cours d'acheminement The package is in transit, moving between the carrier's facilities. No action required. Continue monitoring for updates.
En livraison The parcel is currently out for delivery by the carrier. Prepare to receive your package. Ensure someone is available at the delivery address.
Livré The package has been successfully delivered to the recipient. Confirm receipt of your parcel.
Point de retrait disponible The parcel is available for pickup at the designated relay point. Collect your package from the specified pickup point as soon as possible.
Retour à l'expéditeur The parcel is being returned to the sender. Contact the sender or Boxtal support if you did not initiate a return or if this status is unexpected.
Delivery attempted The carrier attempted delivery but was unsuccessful (e.g., recipient not available). Check for a delivery notification. Follow instructions to reschedule or pick up. Contact carrier if needed.
Exception An unforeseen event has occurred, potentially delaying the shipment. Review details for the specific exception. Contact Boxtal or the partner carrier if it persists.
Pending The shipment is awaiting further processing or a scheduled event. Monitor for updates. This often resolves itself within 24-48 hours.

The frequency of tracking updates depends on the selected partner carrier, usually in real-time or near real-time as the parcel progresses through the carrier's network. If your shipment shows no movement for an unusually long period, it's advisable to check the direct carrier's tracking page or contact Boxtal's customer support for clarification.

Services Offered by Boxtal Tracking

Boxtal operates as a versatile online platform, specializing in streamlining parcel delivery services for individuals and businesses in France. Its core offering revolves around a unique comparison and booking system, but it also facilitates a broad range of related services through its network of partner carriers.

Key services offered by Boxtal include:

  • Parcel Delivery Comparison and Booking: Users can compare prices, estimated delivery times, and service options from multiple national and international carriers within a single interface, then book their preferred service.
  • Domestic Parcel Shipping: Facilitates extensive parcel delivery services across France through its network of partner couriers.
  • International Parcel Shipping: Enables worldwide delivery coverage by leveraging various international partner carriers.
  • Express Delivery Services: Offers options for expedited shipping through selected partner carriers for urgent consignments.
  • Standard Delivery Services: Provides cost-effective, regular delivery options via its network of partners.
  • Drop-off and Pickup Point Delivery Options: Allows for convenient parcel handling by utilizing partner carrier relay points for both sending and receiving packages.
  • Home Delivery Options: Ensures direct delivery to the recipient's address through partner carrier services.
  • E-commerce Platform Integrations (API): Provides API solutions to integrate its services with popular e-commerce platforms, simplifying shipping for online businesses.

Boxtal's platform is designed to provide a unified solution for managing shipments, from price comparison to package updates, offering both efficiency and cost-effectiveness for its users.

Delivery Time

Boxtal, as a shipping comparator, coordinates deliveries through its extensive network of partner carriers. Therefore, the exact delivery time for your parcel will significantly depend on the specific partner carrier chosen, the service level selected, and the destination.

Here are general estimates for delivery times:

  • Domestic Standard Delivery (within France): Typically ranges from 1 to 3 business days, varying by the selected partner carrier and the specific service.
  • Domestic Express Delivery (within France): Often completed within 24 hours, depending on the chosen partner carrier and service level.
  • International Delivery: Estimates vary widely based on the selected carrier, the destination country, and the chosen service level. This can range from 2 to 10 or more business days.

Several factors can influence the actual delivery time of a Boxtal shipment:

  • Service Level: Express services are faster but generally more expensive than standard options.
  • Origin and Destination: Shipments between major cities typically have shorter transit times than those to remote areas.
  • Customs Clearance: International shipments may experience delays due to customs procedures in the destination country.
  • Weekends and Holidays: Deliveries generally do not occur on weekends or public holidays, which can extend transit times.
  • Weather and Operational Disruptions: Unforeseen events such as severe weather, natural disasters, or operational issues with the partner carrier can cause delays.

For the most accurate estimated delivery time, always refer to the specific information provided at the time of booking your shipment on the Boxtal platform or check the details on the partner carrier's official tracking page using their tracking number.

Shipping Rates

Boxtal's shipping rates are dynamic and are determined by a comprehensive pricing model that considers various factors from its partner carriers. Since Boxtal functions as a comparator, it provides competitive rates from a multitude of couriers.

Here's an overview of what influences shipping costs:

  • Service Level Pricing: Prices vary significantly based on the chosen partner carrier and the specific service level (e.g., standard, express, relay point delivery, home delivery). Expedited services typically incur higher costs.
  • Weight-Based Pricing: The cost is often determined by the actual weight of the package. In some cases, volumetric weight (calculated from the package's dimensions) may be used if it is greater than the actual weight.
  • Distance-Based Pricing: The origin and destination of the shipment play a crucial role, with longer distances and international routes generally being more expensive.
  • Additional Fees: Potential extra charges may include insurance premiums, customs duties and taxes for international shipments, fuel surcharges, and specific pickup or delivery options.

To get the precise shipping cost for your parcel, you will need to enter your shipment details (dimensions, weight, origin, destination, and desired service level) directly on the Boxtal website. Their platform will then display comparative rates from various partner carriers, allowing you to choose the most suitable and cost-effective option for your consignment tracking needs.

Customer Service

For inquiries, support, or assistance with your Boxtal shipments, you can reach out to their customer service team through the following channels:

  • Phone: +33 1 86 26 31 10
  • Website (Contact Form): While no direct public email is provided, you can use the contact form available on their website for email communication. Visit https://www.boxtal.com/fr/fr/aide-et-contact to access this form.
  • Office Address: 12 rue d'Amsterdam, 75009 Paris, France
  • Support Hours: Monday to Friday, from 9:00 AM to 6:00 PM CET (Central European Time).

Boxtal does not specify a dedicated customer mobile app for support inquiries. When contacting support, ensure you have your Boxtal internal tracking number or the partner carrier's tracking number readily available to help them quickly locate your shipment details.

Common Tracking Problems and Solutions

Experiencing issues with your Boxtal shipment tracking can be frustrating. Here are some common problems and practical steps you can take to resolve them.

Why is my Boxtal Tracking tracking number not working?

If your tracking number isn't yielding results, it could be due to a few reasons. It might be entered incorrectly, or the system may not have updated yet.

Solutions:

  • Double-check the number: Carefully re-enter the tracking number, ensuring there are no typos, extra spaces, or missing characters. Verify if you're using the Boxtal internal tracking number or the partner carrier's specific number.
  • Confirm with the sender: Reach out to the sender to confirm they provided the correct tracking number.
  • Wait a few hours: Sometimes, it takes a few hours for a tracking number to become active in the system after the shipment is booked or picked up.

Why is my parcel stuck in transit?

A package showing "in transit" for an extended period without updates can indicate a delay or a missed scan. This is more common with international shipments due to customs, but can also happen domestically.

Solutions:

  • Check the estimated delivery time: Compare the current transit time with the initial delivery estimate. Some services naturally take longer.
  • Contact Boxtal support: If the package has been stuck for significantly longer than the estimated transit time, or if there have been no updates for several business days, contact Boxtal customer service. They can investigate with the partner carrier.
  • Check the partner carrier's site: Use the partner carrier's specific tracking number on their official website, as sometimes their systems show more granular details than the aggregated Boxtal tracking.

Why has tracking not updated?

Lack of updates can mean the parcel is still moving between major scanning points, or there might be a delay in scanning the package at a facility.

Solutions:

  • Allow for processing time: After initial pickup, packages sometimes travel for a day or two before the next scan, especially if moving between distant sorting centers.
  • Consider weekends/holidays: Tracking updates often pause during non-working days.
  • Contact customer service: If there's no update for an unusually long period (e.g., 3-5 business days for domestic, longer for international), reach out to Boxtal's customer support for assistance.

What does delivery attempted mean?

"Delivery attempted" usually means the carrier tried to deliver the package but couldn't complete it, typically because the recipient wasn't available or the address was inaccessible.

Solutions:

  • Look for a notification: The carrier often leaves a notice or attempts to contact you to reschedule delivery or inform you of a pickup location.
  • Check tracking details: The tracking status might provide specific instructions or reasons for the failed attempt.
  • Contact the partner carrier directly: If a specific partner carrier is identified, contacting their local office might be the quickest way to rearrange delivery or understand pickup options.

What should I do if my parcel shows delivered but I did not receive it?

This is a common and concerning issue. If your tracking indicates "delivered" but you haven't received your package, it could have been left with a neighbor, at a safe spot, or there might have been an error in delivery.

Solutions:

  • Check surroundings: Look around your property, including porches, garages, and with neighbors, as the package might have been left in an inconspicuous spot or with someone nearby.
  • Verify the delivery address: Ensure the correct delivery address was provided for the shipment.
  • Contact the sender: The sender, as the contract holder with Boxtal/partner carrier, is usually in the best position to initiate an investigation or file a claim.
  • Contact Boxtal support: Inform Boxtal's customer service about the situation. They can contact the partner carrier to investigate the delivery details, including GPS coordinates of the delivery or proof of delivery.

Frequently Asked Questions About Boxtal Tracking

Q: How do I track a Boxtal parcel?
A: You can track your Boxtal parcel by entering your unique tracking number into the tracking tool on this page and clicking the "Track" button.

Q: Where can I find my Boxtal tracking number?
A: Your tracking number is typically found in the order confirmation email, on the shipping label generated by Boxtal, or within your customer account dashboard on the Boxtal website.

Q: Does Boxtal offer its own delivery service?
A: No, Boxtal is primarily an online platform that compares and books parcel delivery services through a network of partner carriers such as Colissimo, Chronopost, DHL, UPS, and FedEx.

Q: What is the format of a Boxtal tracking number?
A: Boxtal uses an internal tracking number format (e.g., BTxxxxxxxxxx) in addition to providing the specific partner carrier's tracking number, which varies depending on the chosen courier.

Q: How long does domestic delivery take with Boxtal's partners in France?
A: Domestic standard delivery within France usually takes 1-3 business days, while express options can be as fast as 24 hours, depending on the selected partner carrier and service.

Q: Does Boxtal deliver internationally?
A: Yes, Boxtal facilitates international parcel shipping to numerous countries worldwide through its various international partner carriers.

Q: What should I do if my Boxtal tracking information is not updating?
A: If your tracking hasn't updated for an extended period, first allow a few business days for new scans. If it persists, contact Boxtal's customer support for an investigation.

Q: Can I change the delivery address after booking a shipment with Boxtal?
A: Changing a delivery address after shipment can be complex and depends on the partner carrier's policies. It's best to contact Boxtal customer service immediately to inquire about possibilities.

Q: How do I contact Boxtal customer support?
A: You can contact Boxtal customer support by phone at +33 1 86 26 31 10, or via the contact form on their official website (https://www.boxtal.com/fr/fr/aide-et-contact). Support hours are Monday to Friday, 9:00 AM – 6:00 PM CET.

Q: What if my parcel shows 'Delivered' but I haven't received it?
A: Check with neighbors and around your property first. Then, contact the sender, who can initiate an inquiry with Boxtal and the partner carrier to investigate the delivery.

Q: Is Boxtal part of a larger group?
A: Yes, Boxtal was acquired by Colisweb in 2021 and subsequently became part of the ID Logistics group in 2024, following ID Logistics' acquisition of Colisweb.

Q: Does Boxtal integrate with e-commerce platforms?
A: Yes, Boxtal offers API integrations for various e-commerce platforms like Shopify, Prestashop, Magento, WooCommerce, eBay, and Etsy, to streamline shipping for online merchants.

Other Courier Services in France

If you are looking to send a parcel to or from France, or simply want to explore alternative shipping options, you can compare other reliable courier services operating in the region. Many companies offer diverse solutions for domestic and international deliveries.

You can also track shipments from these other couriers on couriertracking.com.pk:

Final Disclaimer

This page operates as an independent, third-party tracking service. We are not officially affiliated with Boxtal Tracking. While we strive to provide accurate and timely tracking information, all tracking data is dependent on the systems and updates provided by the respective courier networks. For official claims, complaints, account-specific issues, or highly sensitive inquiries, users should always refer to Boxtal Tracking's official website or contact their customer support directly.