Track Your Chunghwa Post Parcel


Chunghwa Post Tracking

This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with Chunghwa Post Tracking. For account, claims, or delivery support, contact the courier through its official channels.

About Chunghwa Post Tracking

Chunghwa Post Co., Ltd. (中華郵政股份有限公司), commonly known as Chunghwa Post, is the official postal service provider of Taiwan (Republic of China). Established as a modern corporate entity in 2003, with postal services tracing back to 1896, it operates as a crucial part of Taiwan's infrastructure. Headquartered in Taipei, Taiwan, this national courier primarily serves all of Taiwan, including associated islands like Penghu, Kinmen, and Matsu, while also offering extensive international services across Asia, North America, Europe, and Oceania.

Beyond traditional domestic and international mail and parcel delivery, Chunghwa Post provides a comprehensive suite of services including Express Mail Service (EMS), registered mail, and various logistics solutions. Uniquely, it also operates Taiwan's largest postal savings (banking) and simple life insurance systems, making it a hybrid institution. As a member of the Universal Postal Union (UPU), Chunghwa Post facilitates global commerce and ensures international mail exchange.

If you have a parcel being shipped with Chunghwa Post, you can easily obtain your Chunghwa Post courier tracking updates right here on this page using our tracking tool. You can also visit their official website at https://www.post.gov.tw/post/internet/U_english/index.jsp for more information about their services.

How to Track Chunghwa Post Tracking Shipments

Tracking your Chunghwa Post shipment is a straightforward process designed to keep you informed about your parcel's journey. You can quickly check the current status of your domestic or international packages using the tracking tool available on this page.

Follow these simple steps to track your Chunghwa Post shipment:

  1. Find the tracking number: Locate the unique tracking number assigned to your Chunghwa Post parcel.
  2. Enter it into the tracking box on this page: Input your tracking number into the designated search field above.
  3. Click the tracking button: Hit the "Track" or similar button to initiate the search for your shipment's status.
  4. Review the latest shipment updates: The system will display the most recent information about your package, including its current location and status.

You can typically find your Chunghwa Post tracking number on the shipping label, the post office receipt provided at the time of mailing, or within the shipping confirmation email sent by the sender. In some cases, the sender might also provide it via an SMS notification or through an e-commerce platform's order details.

Chunghwa Post Tracking Tracking Number

A Chunghwa Post tracking number is a unique identifier assigned to each parcel or mail item, allowing you to monitor its progress from dispatch to delivery. This number helps distinguish your specific shipment and retrieve its latest status updates. It's crucial to use the correct tracking number to get accurate information.

Chunghwa Post uses several formats for its tracking numbers, depending on the service type and whether the shipment is domestic or international. Here are the common formats:

  • International EMS: Consists of 2 letters, followed by 9 digits, and ending with 2 letters (e.g., EE123456789TW, EM123456789TW). The "TW" typically signifies Taiwan as the country of origin.
  • International Registered Mail/Parcel: Follows a similar pattern of 2 letters, 9 digits, and 2 letters (e.g., RR123456789TW, CP123456789TW, LC123456789TW).
  • Domestic Registered Mail: Composed of 14 digits (e.g., 88888888888888).
  • Domestic Parcel: Consists of 10 digits (e.g., 9999999999).

It's important not to confuse your Chunghwa Post tracking number with other identifiers like order IDs, invoice numbers, or payment reference numbers. The tracking number is specifically designed to track the physical movement of your package within the Chunghwa Post network and its partners. Always refer to your official shipping documents for the precise tracking code.

Chunghwa Post Tracking Tracking Status Meaning

When you track your Chunghwa Post parcel, you'll see various status messages indicating its progress. Understanding these terms helps you interpret where your package is and what stage of delivery it's in.

Here's a breakdown of common Chunghwa Post tracking statuses and their meanings:

Tracking Status Meaning Action Needed
Posting The shipment has been accepted by Chunghwa Post. No action needed. Your package has begun its journey.
Despatch from Sorting Center The package has departed from a Chunghwa Post sorting facility. No action needed. The package is moving through the network.
Arrival at inward office of exchange The package has arrived at the international exchange office in the destination country. No action needed yet. It is awaiting customs or further processing.
Customs clearance processing The package is undergoing customs inspection and clearance procedures in the destination country. Be prepared to provide additional documentation or pay duties if contacted by customs.
Delivery underway The package is out for delivery to the recipient's address. Ensure someone is available to receive the package at the delivery address.
Attempted delivery Delivery was attempted but unsuccessful (e.g., recipient not available, notice left). Check for a delivery notice. Contact Chunghwa Post to arrange re-delivery or pickup.
Delivered The package has been successfully delivered to the recipient. Confirm receipt of the package.
Held by Customs The package is being held by customs authorities, possibly awaiting additional information or payment of duties. Contact sender or Chunghwa Post customer support for clarification and next steps.
Return to sender The package is being returned to the sender, typically due to failed delivery attempts or customs issues. Contact the sender for information on re-shipping or refund.

Tracking updates occur at key milestones as the package moves through the Chunghwa Post network. This includes acceptance, departure from facilities, arrival at the destination country, customs processing, and final delivery. If your shipment status shows no movement for an unusually long time, especially for international parcels, it's advisable to reach out to Chunghwa Post customer support for further investigation.

Services Offered by Chunghwa Post Tracking

Chunghwa Post, as Taiwan's national postal operator, offers an extensive range of services catering to individuals and businesses for both domestic and international needs. Their offerings go beyond standard mail to include comprehensive logistics and financial solutions.

Key services provided by Chunghwa Post include:

  • Domestic Mail Delivery: Standard delivery for letters and postcards across Taiwan.
  • International Mail Delivery: Services for sending letters and postcards worldwide.
  • Domestic Parcel Delivery: Shipping of packages within Taiwan.
  • International Parcel Shipping: Global delivery of parcels to numerous countries.
  • Express Mail Service (EMS): A fast and reliable express delivery option for urgent domestic and international shipments.
  • Registered Mail: Secure mail service providing proof of mailing and delivery confirmation.
  • Bulk Mail Services: Solutions for businesses sending large volumes of mail.
  • Bill Payment Services: Facilitating payment of various bills through post office branches.
  • Postal Savings (Banking): Operates Taiwan's largest banking network, offering savings accounts and other financial services.
  • Simple Life Insurance: Provides basic life insurance products to the public.

These services play a crucial role in supporting communication, commerce, and financial stability within Taiwan and its connections with the global community.

Delivery Time

Chunghwa Post provides estimated delivery times that vary based on the service selected, the destination, and other factors. These estimates help users plan for the arrival of their mail and parcels.

For domestic shipments within Taiwan:

  • Standard Delivery: Registered mail typically takes 1-2 business days, while standard parcels are usually delivered within 1-3 business days.
  • Express Delivery: For their Fast Post service available in major cities, next business day delivery is often achievable.

For international shipments:

Delivery times vary significantly depending on the destination country, chosen service type, and customs processing.

  • Express Mail Service (EMS): Generally the fastest international option, with typical delivery estimates of 3-7 business days to major destinations. For example, shipments to other Asian countries might arrive in 2-5 days, while North America and Europe typically take 4-10 days.
  • International Parcel (Air): A more economical option than EMS, usually taking 7-30 business days for delivery.
  • International Parcel (Surface): The slowest and most cost-effective option, which can take several weeks to months to reach its destination, especially for distant regions.

Factors that can influence delivery times include:

  • Customs Clearance: International shipments are subject to inspection and clearance processes in the destination country, which can cause delays.
  • Geographic Location: Deliveries to remote areas may take longer.
  • Weekends and Public Holidays: These can extend delivery times.
  • Weather and Operational Disruptions: Unforeseen events like severe weather or logistical challenges can cause delays.

While these estimates provide a general idea, actual delivery times may vary. For the most accurate and up-to-date information, it's always recommended to track your specific parcel using your Chunghwa Post tracking number.

Shipping Rates

Chunghwa Post determines its shipping charges based on a clear and structured pricing model to ensure transparency and fairness for its wide range of services. The cost of sending a parcel or mail item is primarily influenced by several key factors.

Chunghwa Post's pricing model is:

  • Weight-Based: The primary determinant of shipping cost is the weight of the shipment. Heavier items will naturally incur higher charges.
  • Distance-Based: For international shipping, rates are often categorized by zones or destination countries. Shipping to closer regions or those with high traffic volumes may be less expensive than to remote or less frequently served locations.
  • Service Level Pricing: Different services (e.g., EMS, Registered Mail, Standard Parcel, Air Mail, Surface Mail) have varying price points. Faster and more feature-rich services like EMS will typically cost more than standard or surface mail options.
  • Additional Fees: Depending on the service and specific requirements, additional fees may apply. These can include charges for insurance (for added protection), customs duties and taxes (which are often paid by the recipient upon arrival in the destination country), and specific handling charges for certain items or special services.

For the most accurate and current shipping rates, including details on specific service costs and any applicable surcharges, users should consult the official Chunghwa Post website or inquire at any Chunghwa Post office.

Customer Service

Chunghwa Post provides comprehensive customer support channels to assist users with inquiries, tracking issues, and service-related questions. Whether you're in Taiwan or abroad, there are multiple ways to reach their support team.

Here's how to contact Chunghwa Post customer service:

  • Phone (Domestic): 0800-700-365 (toll-free within Taiwan)
  • Phone (International): +886-2-23931260 (charged, for international callers)
  • Email: service@mail.post.gov.tw (or via the contact form on their official website)
  • Website: https://www.post.gov.tw/post/internet/U_english/index.jsp (Look for the "Contact Us" section for forms and FAQs)
  • Office Address (Headquarters): 55, Sec. 2, Jinshan S. Rd., Da'an Dist., Taipei City 10603, Taiwan (R.O.C.)
  • Support Hours (Phone – Domestic): Monday-Friday 08:00-17:30; Saturday 08:00-12:00 (Taiwan Time)
  • Support Hours (Phone – International): Monday-Friday 08:00-17:00 (Taiwan Time)
  • Mobile App: Yes, the "ePost" app is available for both iOS and Android devices, offering various postal services and potentially tracking functionalities.

For specific questions regarding your Chunghwa Post courier tracking, lost parcels, or service details, contacting them directly through these official channels will provide the most accurate and timely assistance.

Common Tracking Problems and Solutions

Experiencing issues with your Chunghwa Post tracking? Here are some common problems and practical steps to help resolve them.

Why is my Chunghwa Post tracking number not working?

If your tracking number isn't yielding results, it could be due to a few reasons. The most common cause is an incorrectly entered number, or the system may not have updated yet.

Solutions:

  1. Double-check the number: Carefully re-enter your tracking number, ensuring there are no typos, extra spaces, or missing characters.
  2. Verify the number format: Confirm that the number you have matches the expected Chunghwa Post format for your shipment type (e.g., two letters, nine digits, two letters for international parcels).
  3. Wait for initial scan: Tracking information typically becomes available a few hours, or sometimes even up to 24-48 hours, after the package has been accepted and initially scanned by Chunghwa Post. If you just received the number, try checking again later.
  4. Contact the sender: The sender can confirm the correct tracking number or provide details about when the package was handed over to Chunghwa Post.

Why is my parcel stuck in transit?

A "stuck in transit" status means your parcel hasn't shown new movement for an extended period, which can be concerning. This can be caused by various factors, from logistical delays to customs hold-ups.

Solutions:

  1. Review previous scans: Look at the last updated status. If it's "Customs clearance processing" or "Held by Customs," the delay is likely with customs.
  2. Check for significant events: Consider if there have been any public holidays, severe weather conditions, or major global events that might cause widespread shipping delays.
  3. Allow more time: For international shipments, delays are more common. Allow a reasonable buffer beyond the estimated delivery time, especially if it's currently undergoing customs processing.
  4. Contact customer support: If the package remains stuck for significantly longer than expected (e.g., more than 5-7 business days for domestic, or several weeks for international without customs updates), reach out to Chunghwa Post customer service with your tracking number.

Why has tracking not updated?

Similar to being stuck in transit, a lack of tracking updates often indicates a delay between scans, rather than the package being lost. It doesn't always mean your parcel isn't moving.

Solutions:

  1. Patience is key: Especially for international standard mail, tracking updates may not be real-time at every single step. Scans usually occur at major hubs.
  2. Consider transit points: If a package is moving between countries or continents, there can be long periods where no new scans are generated until it reaches the next major facility.
  3. Contact official support: If several business days pass without any update, and the delivery timeframe is nearing its end, contact Chunghwa Post customer support for an investigation.

What does delivery attempted mean?

"Attempted delivery" indicates that the courier tried to deliver your package but was unsuccessful for some reason. This is a common status and usually not a cause for alarm.

Solutions:

  1. Check for a notice: The delivery person typically leaves a notification slip with instructions on how to proceed.
  2. Review tracking details: The tracking information might specify the reason for the failed attempt (e.g., "recipient not available," "address incorrect").
  3. Arrange re-delivery or pickup: Follow the instructions on the notice, or contact Chunghwa Post directly to schedule another delivery attempt or arrange to pick up your package from a local post office or sorting center.
  4. Confirm address: If the reason was an incorrect address, ensure your shipping details are accurate for future deliveries.

What should I do if my parcel shows delivered but I did not receive it?

This can be a frustrating situation, but there are steps you can take to locate your parcel if it's marked as delivered but hasn't arrived.

Solutions:

  1. Check thoroughly: Look around your porch, mailbox, back door, or with neighbors who might have accepted the package on your behalf.
  2. Verify delivery address: Confirm the shipping address used was correct.
  3. Contact the sender: Inform the sender immediately. They can often initiate an investigation with Chunghwa Post more effectively as the original contract holder.
  4. Contact Chunghwa Post: Provide your tracking number and explain the situation. They may be able to provide GPS coordinates of the delivery or details of the person who signed for it.
  5. Report to authorities if necessary: If after investigation the package is confirmed missing or stolen, you may need to file a police report.

What causes customs delays?

Customs delays occur when a package is held by customs authorities in the destination country for inspection, duties, or missing documentation. This is a common cause of international shipping delays.

Solutions:

  1. Monitor tracking closely: The tracking status will typically update to "Customs clearance processing" or "Held by Customs."
  2. Await contact: Customs or Chunghwa Post (or their local delivery partner) will usually contact the recipient if additional information or payment of duties/taxes is required.
  3. Respond promptly: If you receive a notification, act quickly to provide any requested documents or make payments to facilitate clearance.
  4. Contact sender: The sender may be able to assist if there are issues with the customs declaration forms or invoices.
  5. Contact Chunghwa Post: If you haven't been contacted after an extended customs hold, reach out to Chunghwa Post for clarification.

Frequently Asked Questions About Chunghwa Post Tracking

Q: How do I track a Chunghwa Post parcel?
A: You can track your Chunghwa Post parcel by entering your unique tracking number into the tracking tool on this page or on the official Chunghwa Post website.

Q: Where can I find my Chunghwa Post tracking number?
A: Your Chunghwa Post tracking number is usually found on the shipping label, the post office receipt given to the sender, or in the shipping confirmation email from the sender.

Q: What are the formats for Chunghwa Post tracking numbers?
A: Formats vary by service: International EMS/Registered Mail use 2 letters, 9 digits, 2 letters (e.g., EE123456789TW); Domestic Registered Mail uses 14 digits; Domestic Parcel uses 10 digits.

Q: How long does Chunghwa Post delivery take?
A: Domestic standard deliveries typically take 1-3 business days. International EMS can take 3-7 business days, while international parcels (air) may take 7-30 business days, varying by destination and service type.

Q: What should I do if my Chunghwa Post tracking is not updating?
A: If your tracking hasn't updated for several days, ensure you've allowed enough time for scans, especially for international transit. If the delay is significant, contact Chunghwa Post customer support.

Q: Does Chunghwa Post deliver internationally?
A: Yes, Chunghwa Post offers extensive international mail and parcel delivery services to numerous countries worldwide through its network and the Universal Postal Union (UPU).

Q: How do I contact Chunghwa Post customer support?
A: You can contact Chunghwa Post customer support via phone (Domestic: 0800-700-365; International: +886-2-23931260), email (service@mail.post.gov.tw), or through the "Contact Us" section on their official website.

Q: What does "Posting" mean in Chunghwa Post tracking?
A: "Posting" means that your shipment has been successfully accepted by Chunghwa Post and has officially begun its journey.

Q: What is Chunghwa Post's Express Mail Service (EMS)?
A: EMS is Chunghwa Post's expedited mail service offering faster delivery for urgent domestic and international shipments, typically with enhanced tracking.

Q: Can I track my Chunghwa Post parcel using their mobile app?
A: Yes, Chunghwa Post provides a mobile application called "ePost" for both iOS and Android platforms, which can be used to access various postal services, including tracking.

Q: What should I do if my parcel is "Held by Customs"?
A: If your parcel is "Held by Customs," it's likely awaiting inspection or payment of duties. You may need to provide additional information or pay fees; await contact from customs or Chunghwa Post, or contact them directly for guidance.

Q: Is Chunghwa Post only a courier service?
A: No, Chunghwa Post is a unique hybrid institution. Besides being Taiwan's national postal operator, it also manages Taiwan's largest postal savings (banking) network and offers simple life insurance services.

Other Courier Services in Taiwan

While Chunghwa Post offers comprehensive postal and logistics solutions, you may also want to compare services from other couriers operating within Taiwan and internationally. Many providers cater to different needs and offer various speeds and price points.

You can also track shipments from other leading courier services on couriertracking.com.pk, including:

Final Disclaimer

This page is an independent, third-party tracking resource provided to assist users with their Chunghwa Post courier tracking needs. We are not officially affiliated with Chunghwa Post Co., Ltd. While we strive to provide accurate and up-to-date tracking information, all tracking data is dependent on the updates provided by the courier's official systems. For any account-specific issues, claims, complaints, or official support, users should always refer to the official Chunghwa Post website or contact their customer service directly through their verified channels.