If you are waiting for a Daraz parcel delivered by DEX in Pakistan, you can track it right now by entering its tracking number in the tracking box above. You can usually find this number in your Daraz order details under “My Orders” in the Daraz app or website, or in the dispatch SMS or email. Check the latest available shipment updates, or use the official DEX tracker if the widget does not return a result.
About this page: CourierTracking.com.pk is an independent tracking website and is not affiliated with Daraz or DEX. The widget uses a third-party tracking service. DEX handles the shipment and delivery; Daraz handles order, payment and refund queries.
DEX vs Daraz: DEX (Daraz Express) is the logistics arm that delivers parcels. Daraz.pk is the marketplace where you placed the order. For parcel movement, use the tracking options on this page. For order cancellations, refunds or payment issues, contact Daraz through your Daraz account.
How to track your Daraz DEX parcel
- Find the tracking number in your Daraz order details (My Orders in the app or website) or the dispatch SMS/email.
- Copy the number into the tracking box above. Remove any spaces added when copying it.
- Select Track and review the available status, scan dates and locations.
- If no result appears, check the same number on the official DEX tracker.
What does my DEX tracking status mean?
DEX’s official FAQ confirms up to three delivery attempts before a shipment is returned to the sender. These are common courier-status interpretations, not confirmed DEX status codes.
Tracking not working or parcel not received?
No tracking result: Confirm you are using the DEX tracking number from your Daraz order, not the order ID alone.
Parcel delayed: If significantly overdue, email dex.pk@daraz.com with your tracking number.
Marked delivered, but missing: Request proof of delivery by emailing dex.pk@daraz.com.
DEX (Daraz Express) in Pakistan: company background
DEX is the logistics arm of Daraz, founded in 2018 and headquartered at the National Aerospace Science and Technology Park (NASTP), Faisal Cantonment, Karachi. Daraz was founded in 2012 and acquired by Alibaba Group in May 2018. DEX operates across five countries and 90+ cities in Pakistan, with automated distribution centres sorting up to 1 million packages per day.
DEX delivery services
- Last-mile delivery — over 90% successful delivery rate with 1M+ daily parcel capacity.
- Cash on Delivery — with multiple weekly COD payouts to sellers.
- Same-day delivery — launched 2025 in covered areas.
DEX helpline and official support
Hotline: 0213-828-2276 (Mon–Sat, 10 AM–6 PM). Email: dex.pk@daraz.com.
Other courier tracking services in Pakistan
- TCS tracking — Pakistan’s largest private courier network.
- Leopards Courier tracking — nationwide courier with Overnight Express.
- M&P tracking — Muller & Phipps courier.
- Pakistan Post tracking — the national postal service.
Frequently asked questions
How can I track my Daraz parcel?
Find the tracking number in your Daraz order (My Orders), enter it above, or use the official DEX tracker.
What is the DEX helpline number?
0213-828-2276 (Mon–Sat, 10 AM–6 PM).
Is DEX the same as Daraz?
DEX is Daraz’s logistics arm. For delivery issues contact DEX; for orders and refunds contact Daraz.
How many delivery attempts does DEX make?
Up to three attempts before the parcel is returned to the seller.
Disclaimer
couriertracking.com.pk is an independent tracking-information website and is not affiliated with Daraz or DEX.