Track your Aaiex Courier Tracking instantly with our comprehensive tracking guide. Get real-time delivery updates, shipment status, and estimated delivery times for domestic and international packages across the Middle East and beyond.

View the official AJEX tracking page.

About AJEX Logistics Services

Headquarters: Riyadh, Saudi Arabia – Founded: 2021

Global operations: Access to more than 220 countries and territories with superior delivery coverage in the Middle East. Operating in Saudi Arabia, UAE, Bahrain, US, UK, Turkey, South Africa, and China.

Reputation & awards: Founded as part of Saudi Vision 2030 initiative, backed by Ajlan & Bros Holding, Saudi Arabia’s leading private investment conglomerate. Recent partnership with DHL eCommerce to expand e-commerce-focused parcel business.

Domestic & international role: Express Shipping, Freight Forwarding, Pharma & Cold Chain solutions, specializing in E-commerce, Express Parcel and Logistics sectors.

Sources: AJEX About Us page • Ajlan & Bros Holding AJEX profile

How to Track AJEX Shipments (Web & App)

Website (step-by-step):

Open AJEX official tracking portal
Enter your tracking number in the shipment status field
Select Track to view real-time, detailed progress on the status of your shipment

Screenshot-style guidance (textual): Top nav → “Track” → input field “Enter tracking number” → Track → timeline showing location scans & estimated delivery window

Mobile app (iOS/Android):

App name: AJEX Mobile App
• iOS: Download from App Store
• Android: Download from Google Play

Path: App home → Tracking → enter ID → Enable notifications

Other options:

• Customer service hotline: 8004404000 (AJEX toll free number)
• Email support: wecareuae@aj-ex.com (UAE)
Sources: AJEX Contact page

Tracking Options at a Glance

• Online portal: AJEX Tracking Portal
• Mobile app: iOS / Android listings
• Phone: 8004404000
• Email: wecareuae@aj-ex.com

Note: Availability may vary by country.

Services Offered by AJEX

• Domestic: Fast and reliable parcel delivery within Saudi Arabia, UAE, and Bahrain, time-definite options for urgent shipments
• International: Fast and reliable international express shipping services to various global destinations
• E-commerce: Warehousing, fulfillment, last-mile delivery, and cash-on-delivery options
• Logistics: Freight forwarding including air freight and sea freight for bulk goods, warehousing network of 5 cutting-edge facilities and 14 sub-stations
• Cold Chain: Temperature-controlled shipping for pharmaceuticals and food items

Sources: AJEX Services overview • AJEX UAE Services

Rates & Charges (Official Only)

Specific rate information not publicly available on official website.

View AJEX official rate calculator – Rate calculator not available verify with customer service

For quotes and pricing information: • Saudi Arabia: Call 8004404000
• Email: expresssales.uae@aj-ex.com for express sales inquiries

Source: AJEX Contact for Quotations

Insurance Coverage & Claims

Coverage: Loss/damage coverage available – specific details not publicly listed
Exclusions: Not available – verify with AJEX Terms of Service
Claim window: Not available – verify with customer service
Process: Contact customer service at 8004404000 for claim procedures
Documentation: AJEX official support page

Contact Numbers & Branches (Up to 50 Cities Worldwide)

City	Customer Service / Branch Phone	Branch Address	Country	Source (official)
Riyadh	8004404000	Building 6960, Wadi As Summan Olaya	Saudi Arabia	AJEX Contact
Dubai	8004404000	16, 14b street	UAE	AJEX UAE Contact
Jeddah	8004404000	Not available	Saudi Arabia	AJEX Contact
Dammam	8004404000	Not available	Saudi Arabia	AJEX Contact
Manama	8004404000	Not available	Bahrain	AJEX Contact

Last verified: September 22, 2025
Note: Only cities with officially published contact details are shown. AJEX operates through an extensive network that includes over 50 facilities.

How AJEX Compares (Quick View)

Metric	AJEX	DHL Express	Aramex	Sources
Coverage countries	220+	220+	65+	AJEX official
Express ETA (intl)	5-15 business days	2-5 days	3-7 days	[Official sites]
COD availability	Yes (select regions)	Limited	Yes	[Official sites]

Frequently Asked Questions – AJEX tracking

Why might my AJEX delivery status pause without updates?

If the courier attempted delivery but couldn’t complete it (e.g., no one home, access issue), they will usually re-attempt delivery or provide instructions. Additionally, for international shipments, packages may be held at customs for clearance procedures.

What factors can push an AJEX delivery beyond the ETA?

Customs clearance for international shipments can add time depending on destination regulations. Weekends, public holidays, and unforeseen events like weather can affect delivery schedules. Domestic deliveries within Saudi Arabia, UAE, or Bahrain typically take 1-3 business days, while international shipments range from 5-15 business days.

Where can I get help with customs paperwork for AJEX international shipments?

Contact AJEX customer service at 8004404000 for customs assistance. AJEX provides tailored global logistics including customs clearance services.

How exactly do I file an insurance claim with AJEX, and what’s the deadline?

Contact customer service immediately at 8004404000 or email wecareuae@aj-ex.com to initiate a claim. Specific deadlines and procedures should be verified with AJEX support team.

Is cash-on-delivery (COD) available with AJEX, and in which regions?

Yes, AJEX offers cash-on-delivery options as part of their e-commerce solutions. Availability varies by region – contact 8004404000 to confirm COD service in your area.

Can I track an AJEX parcel in the mobile app without creating an account?

Mobile app tracking capabilities need verification. Currently, you can track without an account on the AJEX web portal by simply entering your tracking number.

Whom do I contact if my AJEX package seems lost in transit?

Contact AJEX customer service immediately: • Phone: 8004404000 (toll-free) • Email: wecareuae@aj-ex.com • Visit AJEX support page for additional contact options.

How are cross-border delivery windows calculated for AJEX?

Delivery times vary based on origin and destination, service type (express vs. standard), and customs clearance requirements. For example, Riyadh to Dubai takes 5-7 business days, while Riyadh to Beijing could take 10-25 business days.

What should I do if my AJEX tracking number returns “not found”?

There’s a minimal chance your tracking number might not be identified immediately. Wait 24 hours for the system to update, then contact 8004404000 if the issue persists.

How do I reach AJEX customer service in my city?

Call the unified toll-free number: 8004404000 available across Saudi Arabia, Bahrain, and United Arab Emirates. For email support: wecareuae@aj-ex.com.

Conclusion – Start Your AJEX tracking Now

AJEX Logistics Services delivers reliable express shipping and e-commerce solutions across 220+ countries and territories, backed by cutting-edge technology and extensive Middle East coverage. With their commitment to speed, flexibility, and customer satisfaction, your shipments are in trusted hands.

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