Track your Aaiex Courier Tracking instantly with our comprehensive tracking guide. Get real-time delivery updates, shipment status, and estimated delivery times for domestic and international packages across the Middle East and beyond.
View the official AJEX tracking page.
About AJEX Logistics Services
Headquarters:Â Riyadh, Saudi Arabia –Â Founded:Â 2021
Global operations: Access to more than 220 countries and territories with superior delivery coverage in the Middle East. Operating in Saudi Arabia, UAE, Bahrain, US, UK, Turkey, South Africa, and China.
Reputation & awards: Founded as part of Saudi Vision 2030 initiative, backed by Ajlan & Bros Holding, Saudi Arabia’s leading private investment conglomerate. Recent partnership with DHL eCommerce to expand e-commerce-focused parcel business.
Domestic & international role: Express Shipping, Freight Forwarding, Pharma & Cold Chain solutions, specializing in E-commerce, Express Parcel and Logistics sectors.
Sources: AJEX About Us page • Ajlan & Bros Holding AJEX profile
How to Track AJEX Shipments (Web & App)
Website (step-by-step):
- Open AJEX official tracking portal
- Enter your tracking number in the shipment status field
- Select Track to view real-time, detailed progress on the status of your shipment
Screenshot-style guidance (textual): Top nav → ‘Track’ → input field ‘Enter tracking number’ → Track → timeline showing location scans & estimated delivery window
Mobile app (iOS/Android):
App name:Â AJEX Mobile App
• iOS: Download from App Store
• Android: Download from Google Play
Path: App home → Tracking → enter ID → Enable notifications
Other options:
• Customer service hotline: 8004404000 (AJEX toll free number)
• Email support: wecareuae@aj-ex.com (UAE)
Sources: AJEX Contact page
Tracking Options at a Glance
• Online portal: AJEX Tracking Portal
• Mobile app: iOS / Android listings
• Phone: 8004404000
• Email: wecareuae@aj-ex.com
Note: Availability may vary by country.
Services Offered by AJEX
• Domestic: Fast and reliable parcel delivery within Saudi Arabia, UAE, and Bahrain, time-definite options for urgent shipments
• International: Fast and reliable international express shipping services to various global destinations
• E-commerce: Warehousing, fulfillment, last-mile delivery, and cash-on-delivery options
• Logistics: Freight forwarding including air freight and sea freight for bulk goods, warehousing network of 5 cutting-edge facilities and 14 sub-stations
• Cold Chain: Temperature-controlled shipping for pharmaceuticals and food items
Sources: AJEX Services overview • AJEX UAE Services
Rates & Charges (Official Only)
Specific rate information not publicly available on official website.
View AJEX official rate calculator – Rate calculator not available verify with customer service
For quotes and pricing information: • Saudi Arabia: Call 8004404000
• Email: expresssales.uae@aj-ex.com for express sales inquiries
Source: AJEX Contact for Quotations
Insurance Coverage & Claims
Coverage:Â Loss/damage coverage available – specific details not publicly listed
Exclusions: Not available – verify with AJEX Terms of Service
Claim window: Not available – verify with customer service
Process:Â Contact customer service at 8004404000 for claim procedures
Documentation:Â AJEX official support page
Contact Numbers & Branches (Up to 50 Cities Worldwide)
City
Customer Service / Branch Phone
Branch Address
Country
Source (official)
Riyadh
8004404000
Building 6960, Wadi As Summan Olaya
Saudi Arabia
Dubai
8004404000
16, 14b street
UAE
Jeddah
8004404000
Not available
Saudi Arabia
Dammam
8004404000
Not available
Saudi Arabia
Manama
8004404000
Not available
Bahrain
Last verified: September 22, 2025
Note: Only cities with officially published contact details are shown. AJEX operates through an extensive network that includes over 50 facilities.
How AJEX Compares (Quick View)
Metric
AJEX
DHL Express
Aramex
Sources
Coverage countries
220+
220+
65+
Express ETA (intl)
5-15 business days
2-5 days
3-7 days
[Official sites]
COD availability
Yes (select regions)
Limited
Yes
[Official sites]
Frequently Asked Questions – AJEX tracking
Why might my AJEX delivery status pause without updates?
If the courier attempted delivery but couldn’t complete it (e.g., no one home, access issue), they will usually re-attempt delivery or provide instructions. Additionally, for international shipments, packages may be held at customs for clearance procedures.
What factors can push an AJEX delivery beyond the ETA?
Customs clearance for international shipments can add time depending on destination regulations. Weekends, public holidays, and unforeseen events like weather can affect delivery schedules. Domestic deliveries within Saudi Arabia, UAE, or Bahrain typically take 1-3 business days, while international shipments range from 5-15 business days.
Where can I get help with customs paperwork for AJEX international shipments?
Contact AJEX customer service at 8004404000 for customs assistance. AJEX provides tailored global logistics including customs clearance services.
How exactly do I file an insurance claim with AJEX, and what’s the deadline?
Contact customer service immediately at 8004404000 or email wecareuae@aj-ex.com to initiate a claim. Specific deadlines and procedures should be verified with AJEX support team.
Is cash-on-delivery (COD) available with AJEX, and in which regions?
Yes, AJEX offers cash-on-delivery options as part of their e-commerce solutions. Availability varies by region – contact 8004404000 to confirm COD service in your area.
Can I track an AJEX parcel in the mobile app without creating an account?
Mobile app tracking capabilities need verification. Currently, you can track without an account on the AJEX web portal by simply entering your tracking number.
Whom do I contact if my AJEX package seems lost in transit?
Contact AJEX customer service immediately: • Phone: 8004404000 (toll-free) • Email: wecareuae@aj-ex.com • Visit AJEX support page for additional contact options.
How are cross-border delivery windows calculated for AJEX?
Delivery times vary based on origin and destination, service type (express vs. standard), and customs clearance requirements. For example, Riyadh to Dubai takes 5-7 business days, while Riyadh to Beijing could take 10-25 business days.
What should I do if my AJEX tracking number returns ‘not found’?
There’s a minimal chance your tracking number might not be identified immediately. Wait 24 hours for the system to update, then contact 8004404000 if the issue persists.
How do I reach AJEX customer service in my city?
Call the unified toll-free number: 8004404000 available across Saudi Arabia, Bahrain, and United Arab Emirates. For email support: wecareuae@aj-ex.com.
Conclusion – Start Your AJEX tracking Now
AJEX Logistics Services delivers reliable express shipping and e-commerce solutions across 220+ countries and territories, backed by cutting-edge technology and extensive Middle East coverage. With their commitment to speed, flexibility, and customer satisfaction, your shipments are in trusted hands.
Aaiex Tracking
This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with Aaiex Tracking. For account, claims, or delivery support, contact the courier through its official channels.
About Aaiex Tracking
Aaiex Tracking refers to the parcel and courier tracking services offered by American Eagle Express, Inc., commonly known as AEX Logistics or AEX Group. Established in 1982, AEX Logistics is a delivery solution provider specializing in last-mile services. The company operates within the United States, focusing on the Mid-Atlantic region, spanning from New England to the Carolinas.
AEX Logistics provides same-day and next-day residential and business-to-business delivery for parcels, couriers, and critical shipments. The company covers over 3000 zip codes across 11 states. You can use this page to get the latest updates on your AEX Logistics parcel, also known as Aaiex Tracking. For more information about their services, you can visit their official website at aexgroup.net.
How to Track Aaiex Tracking Shipments
Tracking your Aaiex Tracking shipment is a straightforward process that allows you to stay informed about your delivery's progress. You can easily check the status of your parcel using the tracking tool on this page.
Follow these simple steps to track your AEX Logistics parcel:
- Find the tracking number: Locate the unique tracking number assigned to your shipment. This number is essential for obtaining updates.
- Enter it into the tracking box on this page: Input your Aaiex Tracking number into the designated tracking field above.
- Click the tracking button: Initiate the tracking search by clicking the button, typically labeled "Track" or "Go."
- Review the latest shipment updates: The system will display the current status and a history of your parcel's journey.
You can typically find your Aaiex Tracking number on your shipping receipt provided by the sender, within your order confirmation email, or in a message or notification sent by the seller or AEX Logistics. Always refer to these official documents for the correct tracking identifier.
Aaiex Tracking Tracking Number
An Aaiex Tracking number is a unique identifier assigned to your parcel or shipment by AEX Logistics. This number allows you to monitor the progress of your delivery from dispatch to arrival. Each tracking number acts as a digital fingerprint for your package, enabling you to see its journey through various stages of the delivery network.
AEX Logistics tracking numbers can vary depending on the service level or shipment type. Specific formats and examples are not publicly confirmed. Therefore, users should always refer to their shipping receipt, order confirmation email, or any official communication from the sender or AEX Logistics for the exact tracking number. It's important not to confuse your tracking number with an order ID, invoice number, or payment reference, as these typically cannot be used for direct parcel tracking.
Aaiex Tracking Tracking Status Meaning
While specific tracking status terms used by Aaiex Tracking (AEX Logistics) are not confirmed, courier services generally use similar terminology to describe the journey of a parcel. If your AEX Logistics tracking status shows terms like those listed below, they typically indicate the following:
- Shipment Booked/Information Received: The courier has received details about your shipment from the sender, but the parcel may not have been physically picked up yet.
- Picked Up/In Transit: Your parcel has been collected by AEX Logistics and is now on its way to the next sorting facility or destination.
- Arrived at Facility/Departed Facility: Your shipment has reached or left a sorting or distribution center within the AEX Logistics network.
- Out for Delivery: The parcel has been loaded onto a delivery vehicle and is currently on its way to your specified address.
- Delivered: The shipment has successfully reached its final destination and has been handed over to the recipient or left in a secure location.
- Delivery Attempted: A delivery attempt was made, but the recipient was unavailable, or the courier could not access the delivery location. Further attempts may be scheduled, or instructions for pickup may be provided.
- Exception/Delay: An unforeseen event has occurred, causing a delay or interruption in the delivery process. This could be due to weather, customs issues, address problems, or other operational reasons.
- Pending: The shipment is awaiting further action or has been temporarily held. This status often requires no immediate action from the recipient.
- Returned to Sender: The parcel could not be delivered and is being sent back to the original sender.
Tracking update frequency can vary. While AEX Logistics implies continuous visibility through its AEXTrack® app, sometimes there might be short periods without new updates, especially when a parcel is between major distribution centers. If your shipment shows no movement or updates for an unusually long time (e.g., several business days), it is advisable to contact AEX Logistics customer support for clarification.
Services Offered by Aaiex Tracking
AEX Logistics, known for its Aaiex Tracking services, provides a comprehensive suite of last-mile delivery and logistics solutions primarily within the Mid-Atlantic region of the United States. Their services are designed to meet diverse customer needs, from residential parcel delivery to complex business logistics.
Key services offered by AEX Logistics include:
- Parcel Services: This includes both same-day and next-day residential delivery solutions, catering to both Business-to-Consumer (B2C) and Business-to-Business (B2B) needs.
- Courier Services: Specializing in same-day delivery solutions specifically for businesses, ensuring time-sensitive items reach their destination quickly.
- Critical Delivery Services: Designed for highly sensitive or urgent shipments that require specialized handling and immediate delivery.
- Management Services: AEX Logistics offers a range of integrated logistics solutions, including warehousing, 3PL (third-party logistics) services, pick and pack operations, mailroom management, and network optimization to streamline supply chains.
AEX Logistics operates across 11 states, covering a vast area from New England to the Carolinas, with major distribution centers strategically located in cities like Albany, NY; Linden, NJ; Philadelphia, PA; Baltimore, MD; Washington, D.C.; Richmond, VA; and Charlotte, NC. The company focuses exclusively on domestic coverage within the United States.
Delivery Time
AEX Logistics, which handles Aaiex Tracking shipments, offers "same-day and next-day" options for both its parcel and courier services. While specific standard delivery timelines for all services are not detailed, their express options are clearly defined to ensure quick turnarounds.
The actual time it takes for a parcel to be delivered can depend on several factors:
- Service Level Chosen: Whether you opt for same-day, next-day, or another specified service will directly impact the delivery speed.
- Origin and Destination: The distance between the pickup and delivery points, as well as the specific locations within AEX Logistics' Mid-Atlantic service region, can influence transit times. Deliveries to remote areas may take longer.
- Customs Clearance: Since AEX Logistics operates domestically within the United States, customs clearance is generally not a factor affecting delivery times, unlike international shipments.
- Weekends and Holidays: Shipments might experience delays if they fall on weekends or public holidays when courier operations may be limited.
- Weather and Operational Disruptions: Unforeseen events such as severe weather conditions or other operational challenges can sometimes impact delivery schedules.
For the most accurate delivery estimates, it is always best to refer to the information provided at the time of booking your shipment or by contacting AEX Logistics directly.
Shipping Rates
Specific pricing models and shipping rates for Aaiex Tracking (AEX Logistics) services are not publicly detailed in the available information. Courier costs typically vary significantly based on several key factors.
Generally, shipping charges depend on:
- Parcel Weight and Size: Heavier and larger packages usually incur higher shipping costs.
- Destination: The distance the parcel needs to travel within AEX Logistics' service region (New England to the Carolinas) will affect the price.
- Speed of Service: Express options like same-day and next-day delivery are typically more expensive than standard services due to the increased urgency and operational demands.
- Shipment Type: Different services, such as parcel, courier, or critical delivery, may have varying rate structures.
- Value of Goods: For some critical or high-value shipments, additional insurance or special handling fees might apply.
For the most accurate and up-to-date shipping cost information, it is recommended that customers visit the official AEX Logistics website at aexgroup.net and use any available quoting tools or contact their customer service directly to discuss their specific shipping needs.
Customer Service
For inquiries regarding your Aaiex Tracking shipment or any AEX Logistics service, you can reach out to their customer support team through various channels. AEX Logistics aims to provide accessible assistance for its customers.
Here are the confirmed contact details for AEX Logistics:
- Phone: 800-220-6070
- Email: contact@aexgroup.net
- Website: aexgroup.net (A contact Us form is available on their official website for general inquiries.)
- Mobile App: AEXTrack® (available for download on the AppStore for iOS devices and GooglePlay for Android devices, offering continuous visibility for shipments.)
Specific support hours or a primary office address are not publicly listed; however, their website and phone line are the best initial points of contact for any assistance you may require.
Common Tracking Problems and Solutions
Encountering issues while tracking your Aaiex Tracking parcel can be frustrating. Here are some common problems and practical steps you can take to resolve them.
Why is my Aaiex Tracking tracking number not working?
If your tracking number doesn't yield results, it could be due to several reasons. The number might be incorrect, or the system may not have registered it yet.
Solutions:
- Double-check the number: Carefully re-enter the tracking number, ensuring there are no typos, extra spaces, or missing characters.
- Verify the source: Confirm you are using the correct tracking number provided by AEX Logistics, often found on your shipping receipt or order confirmation. Avoid using order IDs or invoice numbers.
- Allow time for activation: It can take a few hours, or sometimes even up to 24 hours, for a newly issued tracking number to become active in the system after the parcel has been picked up.
- Contact the sender: If the issue persists, reach out to the sender of the parcel to confirm the tracking number and ensure the shipment has been properly dispatched.
Why is my parcel stuck in transit?
A parcel stuck "in transit" means it's moving through the network but hasn't reached its destination or the next scanning point as expected. This can sometimes indicate a delay.
Solutions:
- Check the last update: Note the date of the last tracking update. Small gaps between scans are normal as parcels travel between facilities.
- Consider transit time: Review the estimated delivery timeframe. If your parcel is still within this window, it may just be progressing as scheduled.
- Monitor for a few days: Wait for 2-3 business days for the status to update, especially if the last scan was from a major sorting facility.
- Contact customer service: If there's no update for an extended period (e.g., more than 3-5 business days beyond the expected transit time), contact AEX Logistics customer service for assistance.
Why has tracking not updated?
Lack of updates can occur if a package is in a remote area, during peak shipping times, or if there's a technical glitch.
Solutions:
- Review last known location: Understand where the parcel was last scanned.
- Allow for processing time: Sometimes, packages remain at a facility for a day or two for sorting or transfer, which may not always trigger a new scan immediately.
- Check for service alerts: Look on the AEX Logistics website for any service alerts or delays affecting your region due to weather or other operational issues.
- Reach out to support: If the tracking hasn't updated for several business days, contact AEX Logistics directly for more detailed information.
What does delivery attempted mean?
"Delivery attempted" indicates that a courier tried to deliver your parcel but was unsuccessful. This could be because no one was available to receive it, the location was inaccessible, or the courier required a signature.
Solutions:
- Check for a notice: Look for a delivery attempt notice or tag left by the courier at your door or in your mailbox. It often contains instructions for redelivery or pickup.
- Review tracking details: The tracking page might provide more specific reasons for the failed attempt and instructions on what to do next.
- Contact AEX Logistics: If no notice is left or details are unclear, contact AEX Logistics customer service to schedule a redelivery or arrange for pickup.
- Ensure accessibility: Make sure your delivery location is safe and accessible for future delivery attempts.
What should I do if my parcel shows delivered but I did not receive it?
This can be a distressing situation, but there are steps you can take to investigate the missing parcel.
Solutions:
- Verify delivery location: Check around your property, including porches, side doors, mailboxes, or with neighbors, as the courier might have left it in a secure spot.
- Check with household members: Confirm if anyone else in your household or at your business address might have received the parcel.
- Allow a short grace period: Sometimes, a package scanned as "delivered" might arrive a few hours later, or even the next business day, due to system synchronization delays.
- Contact AEX Logistics immediately: If after checking these options you still cannot locate your parcel, contact AEX Logistics customer service as soon as possible to report the issue. They can initiate an investigation with the delivery driver.
Frequently Asked Questions About Aaiex Tracking
Here are some common questions about Aaiex Tracking and AEX Logistics services.
Q: How do I track an Aaiex Tracking parcel?
A: You can track an Aaiex Tracking parcel by entering your unique tracking number into the tracking search box on this page or by using the AEXTrack® app.
Q: Where can I find my Aaiex Tracking number?
A: Your Aaiex Tracking number is usually found on your shipping receipt, in your order confirmation email, or via a notification message from the sender.
Q: How long does Aaiex Tracking delivery take?
A: AEX Logistics offers same-day and next-day delivery options for its parcel and courier services, primarily within the Mid-Atlantic region of the US. Exact delivery times depend on the service chosen and the specific route.
Q: Does Aaiex Tracking deliver internationally?
A: No, AEX Logistics (Aaiex Tracking) primarily operates domestically within the United States, focusing on the Mid-Atlantic region from New England to the Carolinas.
Q: What should I do if my Aaiex Tracking status is not updating?
A: If your tracking status hasn't updated for several business days, first ensure the tracking number is correct. Then, consider contacting AEX Logistics customer service for more detailed information.
Q: How do I contact Aaiex Tracking customer support?
A: You can contact AEX Logistics customer support by calling 800-220-6070, emailing contact@aexgroup.net, or using the contact form on their official website, aexgroup.net.
Q: Is there a mobile app for Aaiex Tracking?
A: Yes, AEX Logistics provides the AEXTrack® mobile app, which is available on both the AppStore and GooglePlay, offering continuous visibility for your shipments.
Q: What types of services does AEX Logistics offer?
A: AEX Logistics offers parcel delivery (same-day and next-day), courier services (same-day for businesses), critical delivery solutions, and management services like warehousing and 3PL.
Q: What is American Eagle Express, Inc.?
A: American Eagle Express, Inc. is the official name for AEX Logistics, a last-mile delivery solution provider founded in 1982.
Q: What regions does AEX Logistics serve?
A: AEX Logistics serves the Mid-Atlantic region of the US, covering over 3000 zip codes across 11 states, from New England to the Carolinas.
Other Courier Services in United States
While tracking your Aaiex Tracking shipments, you might also be interested in comparing or tracking services from other courier companies operating within the United States. Many couriers provide diverse options for domestic shipping.
You can explore tracking options for other prominent courier services:
Final Disclaimer
This tracking page is an independent, third-party service designed to help you monitor your shipments. We are not officially affiliated with Aaiex Tracking or American Eagle Express, Inc. The tracking data displayed relies on the information provided by the courier's systems. For any official claims, complaints, account-specific issues, or detailed support, please always refer to the official Aaiex Tracking (AEX Logistics) website or contact their customer service directly.