Acs Tracking
This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with Acs Tracking. For account, claims, or delivery support, contact the courier through its official channels.
About Acs Tracking
ACS Courier and Postal Services S.A., commonly known as Acs Tracking or ACS Courier, is a leading Greek courier company. Established in 1981 as a subsidiary of the Quest Group, it provides a comprehensive array of courier and postal services. Headquartered in Greece, with main offices generally located in Koropi, Attica, ACS Courier operates across Greece, Cyprus, Albania, and Bulgaria, also offering international shipping solutions to over 200 countries worldwide. The company is dedicated to speed, safety, and reliability for businesses, e-shops, and households. You can use the tracking tool on this page to monitor your Acs Tracking parcels. For more information, visit their official website at https://www.acscourier.net/.
ACS Courier is the largest Greek company in the courier services market, managing over 60 million shipments annually, encompassing both courier and postal services. It boasts the largest independent courier network in Greece, Cyprus, Albania, and Bulgaria, featuring over 600 service points. The company also operates over 57,000 smart locker cells throughout Greece and employs between 3,000 and 3,700 specialized individuals. ACS is certified by ISO 9001:2000 and ISO 14001, and continuously invests in innovative systems, infrastructure, automation, and new services. ACS Cyprus is notably integrated into the European network of DHL eCommerce Solutions, providing the PARCEL CONNECT service.
How to Track Acs Tracking Shipments
Tracking your Acs Tracking shipment is straightforward. To get the latest updates on your parcel, simply enter your unique tracking number into the dedicated tracking field on this page and initiate the search.
Here’s how to track your Acs Tracking parcel:
- Find Your Tracking Number: Locate the 10-digit numeric tracking number provided by the sender or Acs Tracking.
- Enter Tracking Number: Input the tracking number accurately into the tracking box at the top of this page.
- Click Track: Press the "Track" button to submit your request.
- Review Updates: Your screen will display the most current status and location of your shipment.
You can typically find your Acs Tracking tracking number in several places. It is usually included in the confirmation email sent by the sender or directly from ACS Courier, in a text message, printed on the shipping label, or available within the sender's online account where the order was placed.
Acs Tracking Tracking Number
An Acs Tracking tracking number is a unique identifier assigned to your parcel, allowing you to monitor its journey from dispatch to delivery. This number helps you stay informed about your shipment's progress and current location.
Acs Tracking tracking numbers are typically 10-digit numeric codes. Some formats may also include the "ACS" prefix followed by numbers.
Examples of Acs Tracking tracking numbers:
- 1234567890
- ACS123456789
It is important to use the correct tracking number to avoid issues. Always ensure you are entering the tracking number itself, and not an order ID, invoice number, or any other reference number that may look similar but will not provide shipment tracking information. The tracking number is usually provided by the sender in the confirmation email, on the shipping label, or through a text message.
Acs Tracking Tracking Status Meaning
When you track your Acs Tracking parcel, you will see various status updates that describe its current stage in the delivery process. These statuses help you understand where your package is and what to expect next.
Here is a table explaining common Acs Tracking tracking statuses:
| Tracking Status | Meaning | Action Needed |
|---|---|---|
| Pending | Parcel is awaiting processing. | No immediate action, wait for the first scan. |
| In Transit | Package is moving between courier facilities. | No immediate action, parcel is on its way. |
| Out for Delivery | Courier is delivering the parcel today. | Prepare to receive the package; ensure someone is available. |
| Delivered | Package has been successfully delivered. | Check your delivery location; confirm receipt. |
| Returned | Package has been sent back. | Contact the sender or Acs Tracking for clarification. |
| Cancelled | Shipment has been halted. | Contact the sender or Acs Tracking for details. |
Tracking updates typically occur at key scanning points, such as pickup, sorting, and delivery. Please note that updates may pause during weekends or holidays, due to customs processing for international shipments, during handovers to partner carriers, or because of temporary system delays. If your shipment shows no movement for an unusually long time, it is advisable to contact Acs Tracking customer support directly.
Services Offered by Acs Tracking
Acs Tracking offers a comprehensive suite of courier and postal services tailored for businesses, e-shops, and individual customers. Their services are designed to meet diverse shipping needs both domestically and internationally.
Key services provided by Acs Tracking include:
- Domestic Delivery: Reliable parcel and document delivery services within Greece.
- International Shipping: Solutions for sending parcels to over 200 countries worldwide.
- Express Delivery: Expedited shipping options, including "Next Day", "Combo Express", and "Same Day" services for urgent shipments.
- Postal Services: A range of traditional postal solutions.
- E-commerce Logistics: Specialized services for online businesses, such as ACS Smartpoint Lockers and the ACS Points Plugin for e-commerce platforms.
- Freight Services: International transportation solutions for larger shipments.
- Warehousing: Implied through logistics services, supporting storage and distribution needs.
- Fulfillment: Implied through e-commerce logistics, assisting businesses with order processing and shipping.
- Cash on Delivery: A payment option allowing recipients to pay for goods upon delivery.
- Online Pick-up Scheduling: Convenient service to arrange parcel collections.
- Saturday Delivery: Option for deliveries on Saturdays.
- Insurance for International Shipments: Coverage for valuable international parcels.
- Customs Clearance: Assistance with customs procedures for international shipments.
- Special Projects: Customized transport solutions for unique requirements, such as the transport of Blood/Plasma.
Delivery Time
Acs Tracking provides various delivery timeframes depending on the service level, destination, and other logistical factors.
For domestic shipments within Cyprus, standard delivery typically takes 1-2 working days. Within Greece, standard delivery can range from 1-5 days, with longer durations for difficult-to-access areas. Express domestic services, such as "Next Day," "Combo Express," and "Same Day," are available, generally aiming for 1-3 business days.
International shipments usually have an estimated delivery time of 5-15 days. It's important to note that these estimates exclude weekends and non-working days. Actual international delivery times can vary significantly based on the specific destination country and the efficiency of local customs processing.
Delivery times can also be influenced by factors such as:
- Service Level: Express services are faster than standard options.
- Origin and Destination: Distances and accessibility of locations impact transit times.
- Customs Clearance: International shipments may experience delays due to customs procedures.
- Remote Area Access: Deliveries to remote or less accessible regions may take longer.
- Weekends and Holidays: Non-working days can extend delivery schedules.
- Weather and Operational Disruptions: Unforeseen events can impact transit times.
Shipping Rates
Acs Tracking's shipping costs are determined by several factors, including the parcel's weight, the distance it needs to travel, and the chosen service level. Their pricing model incorporates these elements to provide a structured tariff.
Key aspects of Acs Tracking's pricing include:
- Weight-Based Pricing: A surcharge is applied per additional kilogram for basic express services, reflecting the parcel's weight.
- Distance-Based Pricing: This is implicitly factored into service pricing, often seen in rates for "From city to city" shipments.
- Service Level Pricing: Specific tariff schedules are in place for various Express Services, such as "Next Day," "Combo Express," and "Same Day."
Additional fees may also apply, including:
- VAT (currently 24%).
- Fees for collection or delivery on national or local holidays (€50.00).
- Fees for purchase (€5.30).
- Cash on Delivery service fee (€4.90).
- Return of protocol number service (€8.55).
- ACS Info (SMS/Viber notification service) at €0.10.
- Packaging service costs.
- Courier waiting service charges (free up to 10 minutes, then hourly rates apply).
For the most accurate and up-to-date pricing information for your specific shipment, it is always recommended to check the official Acs Tracking website or contact their customer service directly.
Customer Service
Acs Tracking provides multiple channels for customer support to assist with inquiries, issues, or claims.
Here are the official contact details:
- Phone:
- Greece: +30 210 819 0000
- Cyprus: 77777373 or +357 22273000
- Email: info@acscourier.com (for general contact)
- Website: Visit https://www.acscourier.net/ and navigate to the "Contact Us" section or use the "File a Claim" form for specific issues.
- Office Address: Petrou Ralli 36-38, Egaleo 122 41, Attica, Greece.
- Mobile App: The "ACS Mobile App" is available for both Android and Apple devices, offering convenient access to services and support.
- Support Hours:
- Customer Service: Monday-Friday 07:30-21:00, Saturday 08:00-16:00.
- Call center: Available 24/7 via voice gateway.
Common Tracking Problems and Solutions
Why is my Acs Tracking tracking number not working?
If your Acs Tracking tracking number isn't yielding results, there could be a few reasons. Common issues include typos when entering the number, or a delay in the system for the tracking number to become active after the shipment was booked. Sometimes, poor internet connectivity can also prevent tracking information from loading correctly.
What to do:
- Double-Check the Number: Carefully re-enter the 10-digit numeric tracking number, ensuring there are no errors.
- Wait a Few Hours: Allow some time (e.g., 24 hours) for the system to update after the package has been picked up.
- Verify with Sender: Contact the sender to confirm the correct tracking number and ensure the shipment has been dispatched.
- Check Internet Connection: Ensure you have a stable internet connection.
Why is my parcel stuck in transit?
A parcel showing "stuck in transit" means it's moving between courier facilities but hasn't reached a major checkpoint for an update in a while. This can be prolonged, especially for international shipments due to customs processing. Other reasons might include order changes, incorrect weight information, or an incomplete delivery address.
What to do:
- Be Patient: International shipments, especially, can experience extended transit times.
- Review Customs Status: For international orders, check if there are any customs notifications or fees required.
- Contact Acs Tracking Support: If there's no movement for an extended period (e.g., several business days past the estimated delivery window), reach out to Acs Tracking customer service.
- Inform the Sender: The sender might have more information or be able to initiate an inquiry with the courier.
Why has tracking not updated?
Tracking updates occur at specific points in the shipment's journey. If tracking hasn't updated, the parcel might be in transit between major checkpoints. Other reasons include weekends, public holidays, customs processing delays, handovers to local carrier partners, or temporary system glitches.
What to do:
- Allow Time for Movement: Parcels can travel for several days without a scan, especially over long distances.
- Check for Weekends/Holidays: Consider if non-working days are affecting update frequency.
- Contact Customer Service: If tracking shows no activity for an unusually long time, contact Acs Tracking for clarification.
- Consult Sender: The sender might have received additional information directly from Acs Tracking.
What does delivery attempted mean?
"Delivery attempted" indicates that Acs Tracking tried to deliver your parcel but was unable to complete the delivery for a specific reason. This could be due to no one being available at the address, an inaccessible delivery location, or other unforeseen circumstances. Typically, the courier will leave a delivery slip with instructions.
What to do:
- Check for a Delivery Notice: Look for a slip from the courier, which often contains details about re-delivery attempts or pickup locations.
- Contact Acs Tracking: Reach out to their customer service to reschedule delivery or arrange for pickup.
- Provide Instructions: If possible, provide specific delivery instructions or an alternative delivery time.
- Confirm Address: Ensure the delivery address provided was correct and complete.
What should I do if my parcel shows delivered but I did not receive it?
If your Acs Tracking parcel status shows "Delivered" but you haven't received it, there's a possibility of misdelivery, a delivery to a safe place you haven't checked, or in rare cases, package theft or loss.
What to do:
- Check Surroundings: Look around your property, including porches, back doors, and with neighbors, as the courier might have left it in a secure spot.
- Confirm Delivery Address: Verify the delivery address on your order matches your location.
- Contact Acs Tracking Directly: Inform Acs Tracking customer support immediately about the missing package. They can investigate the delivery details and GPS coordinates.
- Notify the Sender: Inform the sender of the issue, as they might be able to assist in the investigation or process a claim.
Frequently Asked Questions About Acs Tracking
Q: How do I track an Acs Tracking parcel?
A: You can track an Acs Tracking parcel by entering your 10-digit numeric tracking number into the tracking tool available on this page.
Q: Where can I find my Acs Tracking tracking number?
A: Your tracking number is typically provided by the sender in a confirmation email, text message, on the shipping label, or within your online order account.
Q: How long does Acs Tracking delivery take?
A: Domestic standard delivery within Cyprus is 1-2 working days, and within Greece, 1-5 days. International shipments generally take 5-15 days, excluding weekends and customs processing.
Q: What should I do if my Acs Tracking tracking is not updating?
A: If tracking shows no updates for an extended period, first consider if weekends or holidays are a factor, then contact Acs Tracking customer support for assistance.
Q: Does Acs Tracking deliver internationally?
A: Yes, Acs Tracking provides international shipping services to over 200 countries worldwide, in addition to its operations in Greece, Cyprus, Albania, and Bulgaria.
Q: How do I contact Acs Tracking customer support?
A: You can contact Acs Tracking customer support by phone at +30 210 819 0000 (Greece) or 77777373 / +357 22273000 (Cyprus), by email at info@acscourier.com, or through their official website's "Contact Us" section.
Q: What is the format of an Acs Tracking tracking number?
A: Acs Tracking tracking numbers are typically 10-digit numeric, although some may also appear with an "ACS" prefix, like "ACS123456789".
Q: Can I change my delivery address after the parcel has been shipped?
A: Policies for changing delivery addresses can vary. It's best to contact Acs Tracking customer service immediately with your tracking number to inquire about possible changes.
Q: What is "Out for Delivery" status mean for Acs Tracking?
A: "Out for Delivery" means your package has left the local Acs Tracking facility and a courier is currently en route to deliver it to your specified address today.
Q: Does Acs Tracking offer Saturday delivery?
A: Yes, Acs Tracking offers a Saturday Delivery service as one of their options.
Q: Can I track Acs Tracking parcels on my mobile device?
A: Yes, Acs Tracking has a dedicated "ACS Mobile App" available for both Android and Apple devices, which allows you to track your shipments and access other services.
Q: What happens if I miss an Acs Tracking delivery attempt?
A: If you miss a delivery attempt, Acs Tracking usually leaves a notification or delivery slip with instructions on how to arrange a re-delivery or where to pick up your parcel.
Other Courier Services in Greece
When shipping within Greece or internationally from the region, you have various courier options to consider. Comparing different services can help you find the best fit for your needs in terms of speed, cost, and specific service offerings. You can also track shipments from other couriers on couriertracking.com.pk.
Here are some other courier services operating in Greece and the surrounding region:
Final Disclaimer
This tracking page is an independent, third-party service designed to provide convenient shipment tracking. We are not officially affiliated with Acs Tracking, nor do we represent them. All tracking data displayed relies directly on the information provided by Acs Tracking's systems. For any official claims, complaints, account-specific issues, or detailed support, please always refer to the official Acs Tracking website or contact their customer service channels directly.