Track Your Asendia Parcel


Asendia Tracking

This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with Asendia Tracking. For account, claims, or delivery support, contact the courier through its official channels.

About Asendia Tracking

Asendia Management SAS, commonly known as Asendia, is a leading global mail and parcel delivery company established in 2012. Headquartered in Paris, France, Asendia is a joint venture between two prominent national postal operators: La Poste (France) and Swiss Post (Switzerland). The company specializes in international e-commerce logistics and business mail services, serving businesses worldwide with a strong focus on cross-border shipping solutions across Europe, North America, Asia Pacific, the Middle East, Africa, and Latin America. Users can conveniently track their Asendia parcels using the tracking tool on this page or by visiting their official website at https://www.asendia.com.

Asendia's core mission revolves around connecting businesses with customers globally, making international shipping accessible and efficient. They offer a comprehensive suite of services, including international parcel delivery, postal solutions, and digital mail, catering to the evolving needs of the e-commerce sector and various businesses. The company, which originated in France and Switzerland, handles over 1.6 million items every day and maintains a global network with a direct presence in 15 countries, extending its reach to over 200 countries and territories through extensive partner networks. This vast operational footprint underscores its role as a key player in international logistics.

How to Track Asendia Tracking Shipments

Tracking your Asendia shipment is straightforward. You will need your unique tracking number to get real-time updates on your parcel's journey.

Follow these simple steps to track your Asendia parcel:

  1. Find the tracking number: Locate the specific tracking number provided by your sender or retailer.
  2. Enter it into the tracking box on this page: Input your Asendia tracking number into the designated tracking field above.
  3. Click the tracking button: Hit the "Track" or similar button to initiate the search.
  4. Review the latest shipment updates: The system will display the current status and detailed history of your parcel's movement.

You can typically find your Asendia tracking number in several places:

  • Order Confirmation Email: After making an online purchase, the retailer usually sends an email containing your order details and the Asendia tracking number.
  • Shipping Notification: You might receive a separate email or SMS notification once your item has been dispatched, which will include the tracking information.
  • Online Order Details Page: Many e-commerce websites allow you to log into your account and view your order history, where the tracking number is often provided.
  • Shipping Label: If you are the sender, the tracking number will be printed directly on the shipping label you received from Asendia or its partners.
  • Sender's Invoice or Receipt: For some business mail or larger shipments, the tracking number might be included on the invoice or shipping receipt.

Asendia Tracking Tracking Number

An Asendia tracking number is a unique identifier assigned to your parcel, allowing you to monitor its progress from dispatch to delivery. This number helps you stay informed about your shipment's location and status throughout its international journey.

Asendia tracking numbers can vary depending on the service level and specific postal partner involved in the shipment. Common formats include:

  • 13 alphanumeric characters (often starting with two letters, followed by 9 digits, ending with two letters, e.g., UPU S10 standard like RR123456789CH).
  • Longer proprietary formats for specific services, such as LP123456789FR, AS012345678GB, or ASENDIAPACKET_12345678901234.

It is crucial to enter the correct tracking number to get accurate updates. Ensure you distinguish your Asendia tracking number from other identifiers like order IDs, invoice numbers, or product codes, which are used for internal merchant purposes and cannot be used for parcel tracking. Always refer to your shipping confirmation or sender's details for the precise tracking number.

Asendia Tracking Tracking Status Meaning

Understanding the different tracking statuses helps you interpret your parcel's journey and anticipate its arrival. Each status provides insight into what is happening with your Asendia shipment at various points in the delivery process.

Here's a breakdown of common Asendia tracking statuses and their meanings:

Tracking Status Meaning Action Needed
Pre-advise / Shipment information received The sender has prepared the shipment details and notified Asendia, but the parcel has not yet been physically handed over. No action needed. Wait for the parcel to be collected.
Accepted at origin / Item received Asendia or its designated postal partner has physically received the parcel from the sender. No action needed. The parcel has begun its journey.
Departed Processing Centre / Handed over to line-haul The parcel has left the initial sorting facility in the origin country. No action needed. The parcel is in transit.
Arrived at Transit Office / Received at destination hub The parcel has arrived at an international transit facility or the main sorting centre in the destination country. No action needed. The parcel is nearing its final destination.
Held in Customs / Customs clearance in process The parcel is currently undergoing customs inspection in the destination country. This status might indicate potential delays. If this status persists for an unusually long time, contact the sender or Asendia for customs information.
Released from Customs The parcel has successfully cleared customs and is now allowed to proceed towards delivery. No action needed. Delivery process will resume.
Arrived at Delivery Depot / Item processed at delivery station The parcel has reached the local delivery facility responsible for the final leg of its journey to your address. No action needed. The parcel is close to being delivered.
Out for Delivery The parcel has been dispatched from the local delivery depot and is on its way to the recipient's address for delivery today. Prepare to receive your parcel. Ensure someone is available at the address.
Attempted Delivery / Unsuccessful Delivery The courier attempted to deliver the parcel but was unsuccessful (e.g., recipient not available, address issues, secure location unavailable). Check for a delivery notification/card. Contact Asendia or the local postal partner to reschedule delivery or arrange pickup.
Delivered The parcel has been successfully delivered to the recipient or an authorized person/location. Confirm receipt of the parcel.

Tracking updates typically occur at major transit points, such as origin scans, arrival and departure from processing facilities, customs clearance, and delivery scans. The frequency of updates depends on the service level chosen and the length of the journey. For economy services, updates might be less frequent. If your parcel tracking shows no movement for an unusually long time, especially beyond expected transit times, it is advisable to contact the sender or Asendia's customer support for further investigation.

Services Offered by Asendia Tracking

Asendia provides a comprehensive suite of international logistics and mail services, catering primarily to businesses involved in cross-border e-commerce and various postal needs. Their offerings are designed to streamline international shipping and communication.

Key services offered by Asendia include:

  • International Parcel Delivery (E-commerce Solutions): Tailored shipping services for online retailers needing to send goods across borders efficiently and reliably.
  • International Business Mail: Solutions for direct mail, publications, press, and catalogues, ensuring efficient global distribution for businesses.
  • Postal Solutions: A range of services leveraging their postal heritage for various mail and small parcel needs.
  • Returns Management: Solutions designed to simplify the process of international returns for e-commerce businesses and their customers.
  • Customs Clearance Solutions: Assistance and expertise in navigating international customs regulations to ensure smooth passage of goods.
  • Digital Mail Solutions: Innovative services like hybrid mail and secure data exchange to modernize and secure business communications.
  • Fulfilment Services: While often through partners, Asendia integrates with fulfilment solutions to provide a complete e-commerce logistics package.

Asendia primarily focuses on international shipping. Domestic delivery within a specific country is typically handled by local postal partners once the parcel reaches the destination country, utilizing their extensive global network to serve over 200 countries and territories. Major delivery regions include Europe, North America, Asia-Pacific, the Middle East, Africa, and Latin America.

Delivery Time

Asendia specializes in international deliveries, and estimated delivery times can vary based on the service level selected, the origin and destination countries, and other logistical factors.

For international shipments:

  • Economy services: Typically range from 5 to 15 business days. For certain destinations or specific services, delivery can sometimes take longer.
  • Priority/Expedited services: Generally offer faster transit times, with estimates typically falling between 3 to 7 business days for major trade lanes.

It is important to remember that these are estimates. Actual delivery times can be influenced by several factors, including:

  • Service Level Chosen: Faster, premium services naturally have shorter delivery windows.
  • Origin and Destination: The distance and specific routes between the sending and receiving locations play a significant role.
  • Customs Clearance: International shipments must undergo customs procedures, which can sometimes cause delays depending on the country's regulations and documentation.
  • Remote Area Access: Deliveries to less accessible or rural areas may take longer.
  • Weekends and Public Holidays: These can extend transit times as postal and delivery services may operate on reduced schedules.
  • Weather and Operational Disruptions: Unforeseen events like extreme weather, natural disasters, or logistical challenges can impact delivery schedules.

For the most accurate delivery estimates, always refer to the information provided by the sender or check the specific service details at the time of shipping.

Shipping Rates

Asendia's shipping costs are determined by a flexible pricing model that takes into account several key factors to provide competitive rates for international mail and parcel delivery.

The pricing typically depends on:

  • Weight-based pricing: The total weight of the parcel is a primary determinant of the shipping cost.
  • Distance-based pricing: The geographical distance between the origin and destination countries impacts the shipping fee.
  • Service level pricing: Different services (e.g., economy vs. priority) come with varying price points to match desired delivery speed and features.
  • Additional fees: Shipments may incur extra charges such as fuel surcharges, customs duties and taxes (which are often the responsibility of the recipient), remote area surcharges for difficult-to-reach locations, and handling fees.

For precise shipping rates, businesses should consult directly with Asendia representatives or use their official online tools, as rates are often customized based on volume, specific service agreements, and destination countries. Individual consumers receiving parcels typically do not handle shipping costs directly but may be responsible for customs duties and taxes upon arrival. For the latest pricing and detailed information, please visit the official Asendia website.

Customer Service

For inquiries regarding your Asendia shipment, or for general questions about their services, official customer support channels are available. Please note that support hours and contact methods may vary by region.

Here are the primary ways to contact Asendia customer support:

  • Phone:
    • For UK inquiries: +44 345 873 8155
    • For US inquiries (Asendia USA): 1-800-624-5264
    • For other regions, phone numbers vary and can be found on their official website.
  • Email: Specific regional email addresses are often available (e.g., info.uk@asendia.com), or you can generally reach them through a contact form on their website.
  • Website: The official Asendia website, https://www.asendia.com, provides contact forms and specific regional contact details.
  • Office Address: Asendia operates a global network of offices. Their headquarters is located at 9, rue du Débarcadère, 75757 Paris Cedex 16, France.
  • Support Hours: Customer support hours typically align with standard business hours (Monday-Friday) in the respective local time zones of their regional offices.
  • Mobile App: Asendia does not widely advertise a dedicated mobile app for tracking or customer use.

For the most accurate and up-to-date contact information specific to your region, it is always recommended to visit the official Asendia website.

Common Tracking Problems and Solutions

Why is my Asendia Tracking tracking number not working?

There are several reasons why your Asendia tracking number might not provide immediate results. It could be due to incorrect entry, a delay in activation, or a simple typo.

What to do:

  1. Double-check the number: Carefully re-enter the tracking number, ensuring there are no typos, extra spaces, or missing characters.
  2. Verify the format: Compare your tracking number with the examples provided by Asendia (e.g., RR123456789CH, LP123456789FR).
  3. Wait for activation: Tracking numbers often take 24-48 hours to become active in the system after the parcel is scanned by Asendia. If you just received the number, try again later.
  4. Contact the sender: The sender can confirm the correct tracking number or check if the parcel has been physically handed over to Asendia.

Why is my parcel stuck in transit?

A parcel showing "in transit" for an extended period without updates typically means it is still moving through the logistics network, but certain factors can cause delays. This can include customs issues, port congestion, or carrier-specific problems.

What to do:

  1. Review estimated delivery time: Check if the delay falls within the longer end of the estimated delivery window, especially for economy international services (5-15 business days).
  2. Check for customs holds: If the status is "Held in Customs," there might be pending duties or required documentation. Contact the sender or Asendia for guidance.
  3. Contact Asendia support: If there's no update for significantly longer than expected (e.g., 5-7 business days past the usual transit time), reach out to Asendia's customer service with your tracking number.
  4. Inform the sender: The sender, as Asendia's direct client, may have more leverage to inquire about a stalled shipment.

Why has tracking not updated?

Tracking not updating can be frustrating. This often happens because scans are only performed at major transit points, or due to slower updates for economy services. Missed scans or temporary network issues can also be a cause.

What to do:

  1. Allow time for updates: International economy services may only show updates every few days, or only at key hubs. Patience is often required.
  2. Check for regional holidays: Public holidays in transit or destination countries can cause delays in processing and scanning.
  3. Contact the sender: They might have additional information or be able to check directly with Asendia regarding the shipment's status.
  4. Contact Asendia: If there's no update for an unusually long period (e.g., more than 5 business days after the last recorded movement), it's best to contact Asendia customer support.

What does delivery attempted mean?

"Attempted Delivery" or "Unsuccessful Delivery" means the courier tried to deliver your parcel but couldn't complete it for a specific reason. Common reasons include no one being available to receive the package, an inaccessible address, or missing delivery instructions.

What to do:

  1. Check for a delivery notification: Look for a physical note or card left by the courier, or an email/SMS notification from Asendia, providing instructions for the next steps.
  2. Contact the local postal partner: Often, Asendia parcels are handed over to local postal services for final delivery. The notification might indicate which partner attempted delivery.
  3. Reschedule or arrange pickup: Follow the instructions on the notice to reschedule delivery or arrange to pick up the parcel from a local depot or post office.
  4. Update delivery instructions: If address issues or access problems were the cause, contact Asendia or the local partner to provide updated details.

What should I do if my parcel shows delivered but I did not receive it?

If your Asendia parcel tracking indicates "Delivered" but you haven't received it, it can be a concerning situation. This could be due to misdelivery, theft, or the parcel being signed for by someone else.

What to do:

  1. Check surrounding areas: Look around your property, including porches, side doors, garage, and with neighbors who might have accepted the parcel on your behalf.
  2. Verify delivery address: Confirm the shipping address provided to the sender was accurate and complete.
  3. Contact the sender: Inform the merchant or sender immediately that you did not receive the delivered parcel. They can initiate an investigation with Asendia.
  4. Contact Asendia customer support: Provide your tracking number and explain the situation. They may be able to provide details on the delivery location or signature. Be aware that the sender often has to initiate a formal claim.

Frequently Asked Questions About Asendia Tracking

Q: How do I track an Asendia parcel?
A: You can track an Asendia parcel by entering your unique tracking number into the tracking tool on this page and clicking the "Track" button to view its current status and journey history.

Q: Where can I find my Asendia tracking number?
A: Your Asendia tracking number is typically provided by the sender via email confirmation, shipping notification, or within the order details page on the merchant's website. It may also be on the shipping label.

Q: What do Asendia tracking numbers look like?
A: Asendia tracking numbers vary, but common formats include 13 alphanumeric characters (e.g., RR123456789CH) or longer proprietary formats for specific services (e.g., LP123456789FR, ASENDIAPACKET_12345678901234).

Q: How long does Asendia international delivery take?
A: International delivery times with Asendia vary by service. Economy services typically take 5-15 business days, while Priority/Expedited services can take 3-7 business days for major trade lanes. These are estimates and can be affected by customs or other factors.

Q: What does "Pre-advise / Shipment information received" mean?
A: This status means the sender has created the shipment label and informed Asendia about the parcel, but Asendia has not yet physically received the package.

Q: What if my Asendia tracking is not updating?
A: If tracking isn't updating, allow 24-48 hours for the first scan to appear. For international shipments, updates might be less frequent. If there's no movement for an unusually long time (e.g., 5-7 business days beyond expected transit), contact the sender or Asendia support.

Q: Does Asendia deliver on weekends?
A: Asendia primarily handles international shipping, with final delivery often managed by local postal partners. Weekend delivery depends on the policies of the local postal service in the destination country.

Q: How do I contact Asendia customer support?
A: You can contact Asendia support via phone (numbers vary by region, e.g., +44 345 873 8155 for UK, 1-800-624-5264 for US), email through their website contact form, or by checking their official website https://www.asendia.com for regional details.

Q: What should I do if my Asendia parcel is stuck in customs?
A: If your parcel is "Held in Customs," it's undergoing inspection. This can cause delays. Contact the sender or Asendia directly to inquire if any documentation or duties are required to clear customs.

Q: Can I change the delivery address for an Asendia parcel?
A: Changing a delivery address for an international shipment already in transit can be challenging, if not impossible. It's best to contact the sender or Asendia customer service as soon as possible to see if any options are available.

Q: What happens if I miss an Asendia delivery attempt?
A: If delivery is attempted unsuccessfully, the courier usually leaves a notification with instructions. You may need to reschedule delivery, arrange for pickup from a local depot, or provide additional delivery instructions.

Q: Is Asendia available globally?
A: Yes, Asendia operates globally, serving over 200 countries and territories through its extensive network and partnerships, with a strong presence in major delivery regions including Europe, North America, and Asia-Pacific.

Other Courier Services in France and Switzerland

While Asendia specializes in cross-border e-commerce, users in France and Switzerland may also want to compare other courier and postal services for their domestic and international shipping needs. Exploring alternatives can help you find the best fit for specific delivery requirements.

You can compare services from various couriers, including:

Final Disclaimer

This page operates as a third-party tracking platform and is not officially affiliated with Asendia Management SAS. All tracking data displayed here relies on the information provided by Asendia's tracking systems. For official inquiries, claims, complaints, or account-specific issues, please use the official Asendia website or contact their customer support directly through their verified channels.