Black Arrow Express Tracking

This tracking page is provided as a third-party tool to help users understand past shipments.
We are not officially affiliated with Black Arrow Express Tracking. For account, claims, or delivery support, contact the courier through its official channels (though historically these are no longer active).

About Black Arrow Express Tracking

Black Arrow Express, officially known as ACOM Express Inc., was a prominent Philippine domestic courier service established around 2016-2017. Headquartered in Metro Manila, Philippines, it primarily specialized in e-commerce logistics, offering parcel delivery services and Cash-on-Delivery (COD) options across the Philippines. During its operation, Black Arrow Express was a key logistics partner for major online selling platforms like Shopee and Lazada.

However, Black Arrow Express officially ceased all operations in February 2019. This decision followed widespread operational issues and numerous customer complaints concerning delivery delays, lost parcels, and unresponsive customer service. Consequently, the company's official website, blackarrow.express, is no longer active or operational. While actual parcel tracking for Black Arrow Express shipments is no longer possible due to the company's closure, this page provides historical information regarding its services and tracking procedures for those seeking details about past consignments.

How to Track Black Arrow Express Tracking Shipments

While Black Arrow Express officially ceased operations in February 2019, making current parcel tracking impossible, historically, tracking a shipment would have followed a straightforward process. Users seeking information about past consignments can understand how the system used to work.

Here's how customers would have tracked a Black Arrow Express parcel:

Find the tracking number: Locate the unique alphanumeric tracking ID provided by Black Arrow Express.
Enter it into the tracking box: Input this tracking number into the dedicated tracking field, such as the one historically provided on the official Black Arrow Express website or third-party tracking portals like couriertracking.com.pk.
Click the tracking button: Initiate the search to retrieve shipment updates.
Review the latest shipment updates: The system would then display the current status and a history of the parcel's movement.

Historically, the tracking number for Black Arrow Express shipments could be found in several places:

Shipping receipt: A physical receipt provided by the sender or the courier.
Order confirmation email: Emails from e-commerce platforms (like Shopee or Lazada) often included the tracking number.
Seller message: Direct messages or notifications from the online seller.
SMS or app notification: Updates sent to a registered mobile number or through a mobile application.

Black Arrow Express Tracking Tracking Number

A Black Arrow Express Tracking number was a unique identifier assigned to each parcel, allowing both senders and recipients to monitor its journey from pickup to delivery. Historically, these tracking numbers were essential for staying informed about the shipment's progress.

Black Arrow Express tracking numbers historically followed an alphanumeric format. They often started with the "BAE" prefix, followed by a series of digits. The typical length for these tracking numbers ranged from 10 to 15 characters.

Examples of historical Black Arrow Express tracking numbers include:

BAE000123456789
BAE-123456789012

It was important for users to distinguish the tracking number from other identifiers, such as order IDs or invoice numbers, which might have been associated with a purchase but did not provide direct shipment status updates. The tracking number specifically referred to the physical movement of the parcel.

Black Arrow Express Tracking Tracking Status Meaning

During its operational period, Black Arrow Express provided various tracking statuses to inform customers about their parcel's journey. Understanding these statuses was crucial for knowing where a shipment was and what to expect next. Given that the company is no longer active, these statuses are presented for historical context.

Here's a breakdown of the historical tracking status terms and their meanings:

Tracking Status	Meaning	Action Needed (Historically)
Shipment booked	Parcel information has been registered with the courier.	Prepare for package pickup.
Picked up	The courier has collected the shipment from the sender.	No action needed; parcel is now en route.
In transit	The package is moving between Black Arrow Express facilities or hubs.	No action needed; wait for the next update.
Out for delivery	The courier is delivering the parcel today to the recipient's address.	Ensure someone is available at the delivery address to receive the parcel.
Delivery Attempted	The courier attempted delivery, but it was unsuccessful (e.g., recipient not available, address issues).	Historically, contact Black Arrow Express customer service to reschedule or provide instructions. This is no longer possible.
Delivered	The package has been successfully delivered to the recipient.	Confirm receipt of the parcel.

Historically, tracking update frequency could vary based on the shipment's stage and the courier's operational efficiency. However, as Black Arrow Express is no longer operational, no new tracking updates are being generated. If a historical shipment showed no movement for an unusually long time, customers would have been advised to contact Black Arrow Express customer service, which is now inactive.

Services Offered by Black Arrow Express Tracking

Black Arrow Express historically focused on providing logistics solutions primarily within the Philippines, catering significantly to the booming e-commerce sector.

The services offered by Black Arrow Express included:

Domestic Parcel Delivery: Offering standard delivery services for packages across various regions of the Philippines.
E-commerce Logistics: Providing specialized shipping solutions tailored for online businesses and marketplaces.
Cash on Delivery (COD): Enabling customers to pay for their goods at the time of delivery, a popular option for online shoppers in the Philippines.

These services were designed to support both individual senders and large-scale e-commerce platforms in facilitating the movement of goods nationwide. The company historically aimed for nationwide coverage within the Philippines, serving major regions like Luzon, Visayas, and Mindanao. International coverage was not part of their service offerings.

Delivery Time

Historically, Black Arrow Express's delivery times varied depending on the destination within the Philippines. For major cities, standard domestic delivery was typically estimated to take 2-7 business days. Deliveries to provincial and more remote areas often took longer due to logistical challenges and fewer transport links.

Several factors historically influenced the overall delivery time for Black Arrow Express shipments:

Origin and Destination: Shipments between major urban centers were generally faster than those to or from remote provincial areas.
Service Level: While specific express service levels are not detailed in the research, standard domestic services had their own typical timelines.
Weekends and Holidays: Deliveries did not occur on public holidays or weekends, which could extend the overall delivery period.
Operational Disruptions: Unforeseen events such as severe weather, natural disasters, or local logistical issues could cause delays.
E-commerce Volume: During peak shopping seasons or promotional events (e.g., 11.11 sales), higher parcel volumes could lead to extended delivery times.

As Black Arrow Express is no longer operational, these delivery timeframes are provided for historical reference only and do not apply to current shipments.

Shipping Rates

Historically, the shipping costs for Black Arrow Express services were determined by a combination of factors, reflecting standard courier pricing models.

The primary factors influencing Black Arrow Express shipping rates were:

Weight-based pricing: Charges were calculated based on the actual or volumetric weight of the package, with heavier or bulkier items incurring higher costs.
Distance-based pricing: Rates varied depending on the origin and destination zones within the Philippines, with longer distances generally leading to higher shipping fees.

In addition to base shipping costs, customers historically faced certain additional fees:

Cash on Delivery (COD) fees: An extra charge for the COD service, compensating the courier for handling cash transactions.
Declared value surcharges: Fees applied when a sender chose to declare a higher value for their shipment, typically to cover potential insurance costs.

Specific pricing tables or detailed rate cards are no longer available as the company is defunct. Historically, customers would have needed to consult the Black Arrow Express official website or contact their sales representatives for precise quotes based on their specific shipping needs.

Customer Service

As Black Arrow Express officially ceased all operations in February 2019, its customer service channels are no longer active or supported. This means that there are no official contact methods available for inquiries, claims, or support related to Black Arrow Express shipments.

Historically, customers would have sought support through:

Phone: There were dedicated phone lines for customer inquiries. These are now disconnected.
Email: Email addresses were provided for written communication and support requests. These are now inactive.
Website: The official website (blackarrow.express) contained FAQs, contact forms, and other support resources. This website is no longer active.
Office Address: The headquarters in Metro Manila is no longer operational for customer service.
Mobile App: A mobile application might have been available for tracking and support, but it is no longer active or supported.

Customers with past issues related to Black Arrow Express, particularly those involving e-commerce purchases, would have needed to contact the specific e-commerce platform (e.g., Shopee, Lazada) or the seller directly during the operational period of the courier. At present, no direct support from Black Arrow Express is available.

Common Tracking Problems and Solutions

Since Black Arrow Express ceased operations in February 2019, any "tracking problems" encountered today are fundamentally due to the company's non-existence. However, understanding historical problems can provide context.

Why is my Black Arrow Express Tracking tracking number not working?

Historically, a Black Arrow Express tracking number might not have worked due to incorrect entry, a delay in the system updating, or the number being invalid. Today, the primary reason is that the company is no longer operational, and its tracking systems are offline. Any tracking number associated with Black Arrow Express is effectively obsolete for real-time tracking.

Verify the number: Historically, ensure you entered the exact alphanumeric code without spaces or errors.
Understand cessation: Recognize that the company ceased operations in 2019, meaning no active tracking exists.
Contact sender (historically): If you had an issue with a historical shipment, you would have contacted the sender (e.g., the e-commerce seller) for clarification.

Why is my parcel stuck in transit?

Historically, a parcel could be "stuck in transit" due to logistical issues, delays at sorting facilities, or unforeseen circumstances like bad weather or road closures. Today, if you are looking at a historical Black Arrow Express tracking record showing "in transit," it means that the last recorded status before the company's closure was that the parcel was moving, and its ultimate fate might be unknown due to the company ceasing operations.

Review last known status: Understand the date of the last "in transit" update. If it's from before February 2019, the status is final.
Acknowledge operational shutdown: The "stuck" status is now permanent due to the courier's non-operation.
Contact the e-commerce platform: If this relates to a very old order, you would have historically contacted the platform (e.g., Shopee, Lazada) for recourse, if available.

Why has tracking not updated?

Historically, a lack of tracking updates could be due to scans being missed, delays in data transmission, or the parcel being in a remote area with fewer scanning points. For Black Arrow Express today, tracking has not updated because the company stopped operating in February 2019. There are no active systems to generate new updates.

Check the date: Confirm the date of the last update. If it's from 2019 or earlier, no further updates will occur.
Understand system closure: The tracking system is no longer active.
No resolution: Unfortunately, for old, un-updated Black Arrow Express shipments, there is no current way to get new information.

What does delivery attempted mean?

Historically, "Delivery Attempted" meant that the courier tried to deliver the parcel to the recipient's address but was unsuccessful for reasons such as the recipient being unavailable, the address being incorrect, or access issues. The courier would then typically try to re-deliver or instruct the recipient to pick up the parcel from a facility.

Historical context: This status indicates a past failed delivery attempt.
No current action: As the company is closed, no re-delivery or pickup arrangements can be made through Black Arrow Express.
E-commerce platform policies: For historical incidents, the resolution would have depended on the policies of the e-commerce platform where the purchase was made.

What should I do if my parcel shows delivered but I did not receive it?

Historically, if a Black Arrow Express parcel showed "delivered" but was not received, it was a critical issue. Possible reasons included delivery to the wrong address, theft, or an incorrect scan. At present, if you are reviewing a historical record with this discrepancy, there are no active channels to investigate or resolve it through Black Arrow Express.

Check with neighbors/household: Historically, the first step was to ask if someone else received it.
Review delivery proof (if available): Some couriers historically provided photographic proof of delivery.
Contact sender/e-commerce platform: For historical cases, contacting the seller or the e-commerce platform (e.g., Shopee, Lazada) was the correct channel to report a missing delivered parcel and seek a refund or replacement. Black Arrow Express customer service is no longer available for such claims.

Frequently Asked Questions About Black Arrow Express Tracking

Q: How do I track a Black Arrow Express parcel?
A: Black Arrow Express ceased all operations in February 2019, so it is no longer possible to track parcels in real-time. Any tracking numbers are now for historical reference only.

Q: Where can I find my Black Arrow Express tracking number?
A: Historically, your tracking number would have been found on your shipping receipt, in an order confirmation email from an e-commerce platform (like Shopee or Lazada), or directly from the seller.

Q: How long did Black Arrow Express delivery take?
A: Historically, Black Arrow Express standard domestic deliveries to major cities in the Philippines typically took 2-7 business days, with longer times for provincial areas.

Q: What should I do if my Black Arrow Express tracking is not updating?
A: If you are viewing a historical Black Arrow Express tracking record, it will not update further because the company stopped operating in February 2019. No new information is available.

Q: Did Black Arrow Express deliver internationally?
A: No, Black Arrow Express primarily operated as a domestic courier service within the Philippines and did not offer international delivery.

Q: How do I contact Black Arrow Express customer support?
A: Black Arrow Express customer support channels, including phone, email, and website, are no longer active as the company ceased operations in February 2019. There are no current ways to contact them.

Q: What services did Black Arrow Express offer?
A: Historically, Black Arrow Express offered domestic parcel delivery, e-commerce logistics solutions, and Cash-on-Delivery (COD) services across the Philippines.

Q: When did Black Arrow Express cease operations?
A: Black Arrow Express officially ceased all operations in February 2019 due to operational issues and numerous customer complaints.

Q: Was Black Arrow Express affiliated with Shopee or Lazada?
A: Yes, Black Arrow Express was a prominent logistics partner for major e-commerce platforms like Shopee and Lazada in the Philippines prior to its closure.

Q: What was the headquarters of Black Arrow Express?
A: Black Arrow Express, under its corporate entity ACOM Express Inc., was headquartered in Metro Manila, Philippines.

Q: What does "Shipment booked" mean for Black Arrow Express?
A: Historically, "Shipment booked" meant that the parcel information had been registered with Black Arrow Express, indicating the start of the shipping process.

Q: Are there alternatives to Black Arrow Express in the Philippines?
A: Yes, there are many active courier services in the Philippines today that provide similar domestic delivery and e-commerce logistics, such as LBC Express, J&T Express, and Flash Express.

Other Courier Services in Philippines

If you are looking for current parcel delivery services in the Philippines, you may want to compare other active courier companies that provide reliable domestic and international shipping. Many reputable couriers operate throughout the Philippines and can handle your logistics needs.

You can also track shipments from other couriers on couriertracking.com.pk, including:

Final Disclaimer

This page is a third-party tracking resource and is not officially affiliated with Black Arrow Express Tracking. Please note that Black Arrow Express ceased all operations in February 2019, meaning no active tracking is available, and its official support channels are defunct. While historical information is provided for context, all tracking data depends on the courier's (now inactive) systems. For any claims, complaints, or account-specific issues related to past shipments, users would historically have needed to contact the original sender or the e-commerce platform where the purchase was made, as Black Arrow Express itself can no longer provide assistance.

Track Your Black Arrow Express Parcel