Track Your China Post Parcel


China Post Tracking

This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with China Post Tracking. For account, claims, or delivery support, contact the courier through its official channels.

About China Post Tracking

China Post is the official postal service of the People's Republic of China. Established in 1949, it operates as a state-owned enterprise directly administered by the State Council, with its headquarters in Beijing, China. As the primary postal and logistics provider within mainland China, China Post offers a comprehensive suite of services, including domestic mail, parcel delivery, and financial services.

Globally, China Post facilitates international shipping as a member of the Universal Postal Union (UPU), connecting China with over 200 countries and regions worldwide. Its international services include ordinary mail, registered mail, and Express Mail Service (EMS), making it a crucial link for global trade and personal shipments originating from China. Whether you're waiting for a small e-commerce item or an urgent express delivery, you can easily track your China Post shipments using the tracking tool on this page by entering your tracking number. For more information about their services, you can visit their official website at www.chinapost.com.cn.

How to Track China Post Shipments

Tracking your China Post parcel is a straightforward process that allows you to stay informed about its journey from dispatch to delivery. You can get real-time updates by using the tracking box available on this page.

Follow these simple steps to track your China Post shipment:

  1. Find Your Tracking Number: Locate the unique tracking number assigned to your China Post shipment. This number is essential for obtaining any updates.
  2. Enter Tracking Number: Input your China Post tracking number into the designated tracking field at the top of this page.
  3. Click Track Button: After entering the number, click the "Track" or similar button to initiate the search for your shipment's status.
  4. Review Updates: The system will display the latest status and detailed journey of your parcel, showing you where it is and what its current stage is.

You can typically find your China Post tracking number in several places:

  • Order Details: If you purchased an item online, the tracking number is often listed in your order history or details on the e-commerce platform.
  • Shipping Confirmation Email: Many senders and online stores provide the tracking number in a shipping confirmation email sent after your order has been dispatched.
  • Seller's Message: The seller or merchant may send the tracking number directly to you via a message or through their platform's communication system.
  • Shipping Label/Receipt: If you are the sender, your tracking number will be printed on the shipping receipt or the label itself.

China Post Tracking Number

A China Post tracking number is a unique alphanumeric code assigned to each parcel or mail item when it is sent through China Post. This number acts as a digital identifier, allowing both senders and recipients to monitor the shipment's progress as it moves through various sorting centers, customs facilities, and transportation networks, both domestically and internationally.

China Post utilizes different tracking number formats depending on the specific service chosen, especially for international shipments. Understanding these formats can help you identify your parcel type and track it more accurately.

Here are the common tracking number formats for China Post:

  • International Registered Mail/Small Packet: These numbers typically start with 'R' and end with 'CN'. They consist of 13 characters.
    • Examples: RA123456789CN, RF987654321CN
  • International EMS (Express Mail Service): EMS tracking numbers usually begin with 'E' and conclude with 'CN', also comprising 13 characters. This format signifies an expedited service.
    • Examples: EE123456789CN, EM987654321CN
  • International ePacket: Designed for light e-commerce goods, ePacket tracking numbers start with 'L' and end with 'CN', featuring 13 characters.
    • Examples: LK123456789CN, LP987654321CN
  • International Air/SAL Parcel: These parcel tracking numbers typically begin with 'C' and end with 'CN', being 13 characters long.
    • Examples: CP123456789CN, CA112233445CN

It's important to use the correct tracking number provided by your sender. Ensure you do not confuse it with an order ID or an invoice number, as these will not provide shipment updates. The tracking number is specifically for monitoring the physical movement of your parcel.

China Post Tracking Status Meaning

When you track a China Post parcel, you will see various status updates that describe its current location and processing stage. Understanding these terms helps you know what's happening with your shipment. Here's a table explaining common China Post tracking statuses:

Tracking Status Meaning Action Needed
Collection The postal item has been collected by China Post from the sender. No immediate action. Item is now in transit.
Opening / Leaving office of exchange The parcel is being processed at an international exchange office in China, prepared for international dispatch. No immediate action. Item is being prepared for its international journey.
Departure from outward office of exchange / Dispatch from outward office of exchange The parcel has departed China and is en route to the destination country. No immediate action. The item is on its way internationally.
Arrival at inward office of exchange / Arrived at destination country The parcel has arrived in the destination country's customs or postal facility. No immediate action. Await customs processing or local postal handover.
Handed over to Customs / Import Customs Scan The parcel is undergoing customs inspection in the destination country. May require action if customs contacts you for documents or fees. Otherwise, await clearance.
Customs clearance completed / Released from Customs The parcel has cleared customs and is released to the local postal service for domestic delivery. No immediate action. The parcel will now proceed to local delivery.
In transit / Processed at facility The parcel is moving between postal facilities within the destination country. No immediate action. Continue monitoring for local delivery updates.
Out for delivery The parcel has been dispatched from the local delivery office and is on its way to the recipient's address. Ensure someone is available to receive the parcel, or be ready to collect it if a delivery attempt fails.
Delivered The parcel has been successfully delivered to the recipient. Confirm receipt of your parcel.
Undeliverable / Unsuccessful delivery The delivery attempt failed, often due to an incorrect address, recipient not available, or other issues. Contact your local postal service or the sender to arrange re-delivery or pickup.
Returned to sender The parcel is being sent back to the original sender, usually due to failed delivery, rejection, or customs issues. Contact the sender for clarification and next steps.

It's important to note that tracking update frequency can vary, especially for economy services. There might be delays between international hubs. If your shipment shows no movement for an unusually long time, or if a status like "Undeliverable" appears without explanation, it's advisable to contact the sender or the appropriate customer support channels.

Services Offered by China Post

China Post provides a wide array of postal and logistics services catering to both domestic and international needs. As a comprehensive state-owned enterprise, it plays a vital role in China's communication and trade infrastructure.

Key services offered by China Post include:

  • Domestic Mail: Standard letter and postcard services within mainland China.
  • Domestic Parcel Delivery: Shipping of packages and larger items across China.
  • International Mail: Services for sending letters and postcards to countries worldwide.
  • International Parcel Delivery: Includes Air Parcel, SAL (Surface Air Lift) Parcel, and Surface Parcel options for global shipping.
  • Express Mail Service (EMS): A premium international express service for faster global deliveries, typically in cooperation with other national postal services.
  • ePacket Service: A specialized service designed for light e-commerce goods, offering more affordable and trackable shipping from China for small packages.
  • Logistics and Supply Chain Solutions: Comprehensive solutions for businesses needing efficient goods movement and management.
  • Financial Services: Includes postal savings and remittances, leveraging its extensive network.
  • Philately: Management and issuance of postage stamps for the People's Republic of China, catering to collectors.
  • Newspaper and Magazine Distribution: Delivery services for periodicals within China.

Delivery Time

Delivery times for China Post shipments can vary significantly based on the service level, destination, and other external factors. It's crucial to consider these variables when estimating arrival times for your parcel.

Here are typical delivery time estimates:

  • Domestic Standard Mail: Generally, domestic deliveries within mainland China take approximately 2-7 days, depending on the distance between the origin and destination and the specific service chosen.
  • Domestic Express Mail: For faster domestic services, delivery is usually within 1-3 days.

International Delivery Estimates:

International shipping with China Post is highly variable, with times influenced by customs processing, transit efficiency, and the postal service of the destination country. Common estimates for major international destinations are:

  • ePacket: Typically 7-20 business days. This service is popular for its balance of cost and tracking for e-commerce items.
  • EMS (Express Mail Service): Usually 5-15 business days. This is a faster option compared to standard mail.
  • Registered Air Mail/Small Packet: Can take 15-45 business days. This is an economical option, but transit times can be longer.
  • Air Parcel: Estimated delivery between 7-30 days.
  • SAL (Surface Air Lift) Parcel: This hybrid service uses surface transport in origin/destination countries and air transport for international legs, typically taking 20-60 days.
  • Surface Parcel (Sea): This is the slowest and most economical option, with deliveries often taking 40-90 days or even longer, as it relies on sea freight.

Important Note: Actual delivery times can be affected by various external factors, including customs delays in both the origin and destination countries, adverse weather conditions, peak seasons (like holidays), and the overall efficiency of the destination country's postal system.

Shipping Rates

China Post's shipping costs are determined by several key factors, ensuring that prices reflect the service level, urgency, and logistical requirements of each shipment. While specific real-time rates are best obtained from China Post's official website or a local post office, the general pricing model follows these principles:

  • Weight-Based Pricing: The primary factor for calculating costs for parcel and express services is the weight of the package. Heavier items generally incur higher shipping fees.
  • Distance-Based Pricing: For international shipments, costs vary significantly based on the destination country or zone. Longer distances and more complex transit routes typically lead to higher charges.
  • Service Level Pricing: Different services offered by China Post (e.g., EMS, ePacket, Registered Air Mail, Surface Mail) come with distinct price points. Faster and more feature-rich services (like those with advanced tracking or insurance) will be more expensive than economy options.
  • Additional Fees: Depending on the service and requirements, additional fees may apply. These can include fuel surcharges, packaging costs, and charges for value-added services such as insurance or return receipts. It's important to remember that customs duties and taxes in the destination country are usually the responsibility of the recipient and are not included in China Post's shipping fees.

For the most accurate and up-to-date pricing information for your specific shipment, it is always recommended to consult the official China Post website or visit a China Post service point.

Customer Service

For inquiries regarding China Post shipments, especially international ones, direct support can sometimes be channeled differently based on the item's location.

Here are the available customer support channels:

  • Phone (within mainland China): 11185 (24/7 for general inquiries).
  • International Inquiries: International users generally need to rely on the local postal services of their destination country for inquiries once the item has arrived there. Alternatively, contacting the sender in China (e.g., the e-commerce seller) is often the most effective approach for international parcel issues.
  • Email: China Post does not have a widely published direct customer support email specifically for international inquiries. Contact is usually facilitated via web forms on their official website or through the sender.
  • Website: www.chinapost.com.cn (The official website provides information and potentially web forms for inquiries.)
  • Office Address: China Post Group Corporation, Beijing, China (This is the general headquarters and not a public customer service office for direct inquiries.)
  • Support Hours: The 11185 hotline operates 24/7 within China.
  • Mobile App: Yes, China Post offers official mobile applications, primarily for domestic services.

For issues with international shipments, especially once a package has left China, your local postal service or the original sender (merchant) may be better equipped to provide specific assistance.

Common Tracking Problems and Solutions

Tracking a parcel from China Post can sometimes present challenges. Here are common issues and practical steps to resolve them:

Why is my China Post tracking number not working?

If your tracking number doesn't show any information, it might be due to a few reasons. The number could be incorrect, or the tracking system may not have updated yet. It takes some time for the system to register new shipments after dispatch.

Solutions:

  1. Double-Check the Number: Carefully re-enter the tracking number to ensure there are no typos or missing characters.
  2. Wait 24-48 Hours: Tracking information may take 1-2 business days to appear in the system after the parcel has been handed over to China Post.
  3. Confirm with Sender: Contact the sender (seller) to verify the tracking number and confirm that the item has indeed been dispatched.

Why is my parcel stuck in transit?

A parcel stuck in transit, especially at an international exchange office or customs facility, is a common occurrence. This usually means the parcel is waiting for its turn to be processed, transferred to the next leg of its journey, or undergoing inspection.

Solutions:

  1. Monitor Regularly: Keep checking the tracking status every few days. Some services, particularly economy options, have less frequent updates.
  2. Understand International Delays: Customs clearance can take an unpredictable amount of time, from a few days to several weeks, depending on the destination country's regulations and workload.
  3. Contact Local Post/Sender (after extended delay): If the parcel remains "stuck" for a period significantly longer than the estimated delivery time (e.g., more than a few weeks past expected arrival), contact your local postal service or the sender for further investigation.

Why has tracking not updated after "Departure from outward office of exchange"?

This status means your parcel has left China and is en route to the destination country. The next update will typically occur once it arrives and is processed by the destination country's postal service or customs. There might be a gap in updates during this international travel period.

Solutions:

  1. Be Patient: International transit can take a long time, especially for economy services. The lack of updates doesn't necessarily mean the parcel is lost.
  2. Check Destination Country's Tracker: Once the parcel reaches your country, tracking may become more active on your national postal service's website.
  3. Refer to Delivery Estimates: Compare the current elapsed time with the estimated international delivery times for your chosen service. If it's significantly overdue, consider contacting the sender.

What does "Delivered" status mean if I haven't received my package?

This situation can be frustrating. A "Delivered" status without receipt might be due to misdelivery, an incorrect scan, or the package being left in a secure location you haven't checked.

Solutions:

  1. Check Around Your Property: Look thoroughly around your front door, porch, mailbox, garage, or with neighbors.
  2. Contact Family/Household Members: Someone else in your household might have accepted the package.
  3. Contact Local Post Office: Reach out to your local post office or the delivery branch responsible for your area. They may be able to provide GPS coordinates of the delivery scan.
  4. Contact the Sender: Inform the sender (e-commerce platform/seller) immediately. They may need to initiate an investigation or offer a refund/reshipment.

What should I do if the tracking status descriptions are in an unfamiliar language?

China Post's official tracking website might provide updates in Chinese. While many third-party trackers (like this one) offer translations, you might still encounter ambiguous terms.

Solutions:

  1. Use a Translation Tool: Copy and paste the status into an online translation service for a quick understanding.
  2. Consult Tracking Status Meaning Table: Refer to the "China Post Tracking Status Meaning" table on this page for common translated terms.
  3. Contact Sender: If the status remains unclear and causes concern, the sender might be able to provide a clearer explanation or contact China Post directly on your behalf.

Frequently Asked Questions About China Post Tracking

Here are answers to common questions about tracking China Post shipments:

Q: How do I track a China Post parcel?
A: You can track a China Post parcel by entering its unique tracking number into the search box on a tracking website like couriertracking.com.pk or on the official China Post website.

Q: Where can I find my China Post tracking number?
A: Your tracking number is typically provided by the sender in the shipping confirmation email, in your order details on an e-commerce platform, or on the shipping receipt.

Q: How long does China Post delivery take internationally?
A: International delivery times vary greatly by service: ePacket usually takes 7-20 business days, EMS 5-15 business days, and Registered Air Mail/Small Packet 15-45 business days. Surface Parcel can take 40-90 days or longer.

Q: What should I do if my China Post tracking is not updating?
A: If tracking hasn't updated for an extended period, especially for economy services, it may be due to delays between transit points or customs processing. Wait a few extra days, then contact the sender for assistance.

Q: Does China Post deliver internationally?
A: Yes, China Post provides international parcel delivery services to over 200 countries and regions worldwide as a member of the Universal Postal Union (UPU).

Q: How do I contact China Post customer support?
A: Within mainland China, you can call their hotline at 11185 (24/7). For international inquiries, it's often best to contact the sender or your local postal service once the item has reached your country.

Q: What is ePacket service?
A: ePacket is a specific China Post service designed for lightweight e-commerce goods, offering affordable and trackable shipping for small packages from China to many countries.

Q: What does "Departure from outward office of exchange" mean?
A: This status means your parcel has left China and is now in transit to the destination country. Updates will resume once it arrives in the destination country.

Q: Can I track China Post EMS shipments?
A: Yes, Express Mail Service (EMS) shipments from China Post are fully trackable using their specific tracking number format (starting with 'E' and ending with 'CN').

Q: Is China Post a private or state-owned company?
A: China Post is a state-owned enterprise directly administered by the State Council of the People's Republic of China.

Q: What e-commerce platforms use China Post?
A: Many e-commerce platforms that ship from China use China Post, including AliExpress, Wish, eBay, Banggood, DHgate, and Gearbest, among others.

Other Courier Services in China

While China Post is a significant player, users may also be interested in comparing or tracking shipments from other prominent courier services operating within and from China. You can find tracking information for these services on couriertracking.com.pk:

Final Disclaimer

This tracking page is an independent, third-party tool designed to help users conveniently monitor their shipments. We are not officially affiliated with China Post Tracking. The accuracy of the tracking data depends directly on the updates provided by China Post's own systems. For any official claims, complaints, account-specific issues, or detailed delivery support, users should always refer to China Post's official website or contact their customer service channels directly.