Track Your City Link Parcel


City Link Tracking

This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with City Link Tracking. For account, claims, or delivery support, contact the courier through its official channels.

City-Link Express (M) Sdn Bhd, commonly known as City Link Express or simply City Link, is a prominent Malaysian logistics and courier service provider. Established in 1979 by Dato' David Tan, the company has grown significantly to become a leading name in parcel and freight delivery within Malaysia and the broader Southeast Asian region. Headquartered in Subang Jaya, Selangor, Malaysia, City-Link Express offers a comprehensive range of domestic and international shipping solutions, express delivery, and specialized e-commerce logistics services.

With a primary focus on Southeast Asia, including Malaysia, Singapore, Indonesia, Thailand, Vietnam, and the Philippines, City Link Express also extends its international services globally through strategic partnerships, reaching over 200 countries and territories worldwide. The company is committed to quality, holding ISO 9001:2015 certification, and continuously invests in technology to streamline logistics and enhance its advanced tracking systems. Whether you're a business or an individual, City Link Express caters to diverse shipping needs, and you can conveniently track your City Link parcels on this page. For more details, visit their official website at https://www.citylinkexpress.com/.

Tracking your City Link Express parcel is a straightforward process, allowing you to stay informed about its journey from sender to recipient. Our tracking tool provides quick access to the latest updates on your shipment.

To track your City Link Express shipment:

  1. Find your tracking number: Locate the unique tracking number associated with your City Link parcel. This number is essential for obtaining accurate updates.
  2. Enter it into the tracking box: Input your City Link tracking number into the dedicated tracking field provided on this page.
  3. Click the tracking button: Hit the "Track" or similar button to initiate the tracking search.
  4. Review the latest shipment updates: The system will display the current status and detailed history of your parcel, showing its last known location and delivery progress.

You can typically find your City Link Express tracking number on your shipping label, the consignment note, or within the confirmation email or SMS message sent to you by the sender after your package has been dispatched.

A City Link Tracking number is a unique identifier assigned to each parcel or shipment as it enters the City Link Express network. This number acts like a digital fingerprint, allowing you to monitor your package's movement and status from pickup to final delivery. It ensures transparency and peace of mind regarding your consignment tracking.

City Link Express tracking numbers typically consist of 10 to 12 numeric digits. In some cases, you might encounter an alphanumeric format, starting with two letters followed by 9 digits, such as "CL123456789".

Here are some examples of City Link tracking number formats:

  • 1234567890
  • 123456789012
  • CL123456789

It's important not to confuse your tracking number with other identifiers like an order ID or invoice number, which are often used by the sender for internal record-keeping but cannot be used for direct parcel tracking. Always use the specific tracking number provided for your City Link Express shipment to get accurate updates.

When you track your City Link Express parcel, you will see various status updates that describe its journey. Understanding these terms helps you know where your package is and what to expect next. These statuses provide real-time or near real-time updates as your parcel passes through key scan points within the City Link Express network.

Here's a breakdown of common City Link Tracking statuses:

Tracking Status Meaning Action Needed
Shipment booked / Order created The parcel information has been registered with City-Link Express. No action needed. Await pickup by the courier.
Picked up / Item collected by courier The courier has successfully collected the shipment from the sender. No action needed. Your package is now on its way.
In transit / Processed at hub The package is moving between City-Link Express's sorting facilities or is being processed at a logistics hub. No action needed. The parcel is progressing through the network.
Out for delivery The courier is currently in the process of delivering the parcel to the recipient today. Ensure someone is available at the delivery address to receive the package.
Delivered The package has been successfully delivered to the recipient. Confirm receipt of your parcel. If not received, contact the sender or City Link support immediately.
Delivery Attempted The courier attempted to deliver the package but was unsuccessful, typically due to the recipient not being available or address issues. Check for a delivery notification. Contact City Link Express to reschedule delivery or arrange pickup.
Hold at facility / Awaiting collection The package is being held at a City-Link Express facility, either for recipient collection or awaiting further instructions. Follow instructions provided by the courier, or contact City Link Express for clarification or to arrange collection.

Tracking update frequency can vary, with updates typically occurring as the parcel passes through major scan points like pickup, processing centers, and delivery. If your shipment shows no movement for an unusually long period (e.g., several business days without an "In Transit" update), it's advisable to contact official City Link Express customer support for assistance.

City Link Express provides a wide array of logistics and courier services designed to meet the diverse needs of individuals and businesses across Malaysia, Southeast Asia, and globally. Their offerings range from standard parcel delivery to specialized freight solutions and comprehensive e-commerce support.

Key services offered by City Link Express include:

  • Domestic delivery: Standard and express options for shipping within Malaysia.
  • International shipping: Express and economy services for global parcel delivery to over 200 countries.
  • Express delivery: Faster shipping options for urgent consignments.
  • E-commerce logistics: Solutions covering warehousing, order fulfillment, and last-mile delivery to support online businesses.
  • Freight forwarding: Services for larger or heavier shipments, including air freight and sea freight.
  • Bulk delivery: Specialized services for large-volume shipments.
  • Cash on Delivery (COD): A payment option where the recipient pays for the goods at the time of delivery.
  • Pick-up services: Convenient collection of shipments from specified locations.
  • Customs clearance: Assistance with international shipping regulations and procedures.

These services are supported by an extensive network of over 250 service centers, hubs, and warehouses across Malaysia and their regional presence, demonstrating their commitment to efficient and reliable logistics.

Delivery Time

City Link Express offers varied delivery times depending on the service selected, the origin, and the destination of the parcel. They strive to provide efficient and timely deliveries for both domestic and international shipments.

For deliveries within Malaysia:

  • Domestic Standard Delivery: Typically takes 1-3 business days within Peninsular Malaysia. For East Malaysia (Sabah and Sarawak), the delivery usually takes 2-5 business days.
  • Domestic Express Delivery: Next-day delivery services are available for specific routes and service options, ensuring faster transit for urgent parcels.

For international shipments:

  • International Estimates: Delivery times vary significantly based on the destination country and the service chosen (express vs. economy). Generally, express international services can take 3-7 business days, while economy options may take longer.

Factors that can influence delivery times include:

  • Service Level: Express services naturally offer faster delivery than economy options.
  • Origin and Destination: Shipments to remote areas or across long distances may take longer.
  • Customs Clearance: International shipments are subject to customs procedures, which can sometimes cause delays.
  • Weekends and Holidays: Deliveries typically only occur on business days.
  • Operational Disruptions: Unforeseen events like severe weather or logistical challenges can impact schedules.

Shipping Rates

City Link Express calculates its shipping charges based on several factors to provide fair and competitive pricing for its range of services. The cost of sending a parcel can vary significantly depending on the specifics of your shipment.

The pricing model for City Link Express generally considers:

  • Weight-based pricing: Costs are typically determined by the actual weight or volumetric weight of the shipment, whichever is greater.
  • Distance-based pricing: Rates often vary by domestic zones within Malaysia and by international destination countries or regions.
  • Service-level pricing: Different rates apply for various service levels, such as standard, express, or specialized e-commerce solutions.
  • Additional fees: Potential surcharges may apply for fuel, deliveries to remote areas, customs duties and taxes for international shipments, insurance, and other value-added services.

For the most accurate and up-to-date shipping rates for your specific parcel, it is always recommended to consult the official City Link Express website or contact their customer service directly.

Customer Service

For any inquiries, support, or assistance with your City Link Express shipments, the company provides multiple channels for customer service. Their support team operates during specified hours to help customers with their logistics needs.

You can reach City Link Express customer support through the following channels:

  • Phone (Malaysia Toll-Free): 1300-88-2489
  • Phone (General Line): +603-5191 1888
  • Email: customerservice@citylinkexpress.com.my
  • Official Website: https://www.citylinkexpress.com/contact-us/
  • Office Address: Wisma City-Link, No. 1A, Jalan USJ 10/1C, USJ 10, 47620 Subang Jaya, Selangor, Malaysia.
  • Support Hours:
    • Monday-Friday: 8:30 AM – 7:00 PM (GMT+8)
    • Saturday: 8:30 AM – 1:00 PM (GMT+8)
    • Closed on Sundays and public holidays.
  • Mobile App: City Link Express also offers a mobile application for both Android and iOS devices (search for "City-Link Express Malaysia"), which may include tracking and support features.

Common Tracking Problems and Solutions

Even with efficient tracking systems, users sometimes encounter issues when monitoring their City Link Express parcels. Here are some common problems and practical steps you can take to resolve them.

If your City Link Tracking number appears invalid or isn't recognized, there could be a few reasons. It might be due to a typographical error when entering the number, or the tracking information might not yet be live in the system.

Solutions:

  1. Double-check the number: Carefully re-enter the tracking number, ensuring there are no typos, extra spaces, or missing characters. Compare it against the number on your shipping label or confirmation message.
  2. Wait for activation: Tracking information may take a few hours to a business day to appear online after the parcel has been picked up by the courier. If the shipment was only recently created or picked up, try again later.
  3. Confirm the courier: Ensure you have the correct tracking number for City Link Express. Sometimes, senders use different couriers, or the number might be for an internal order ID.

Why is my parcel stuck in transit?

A "stuck in transit" status means your package has not moved or received new scans for an extended period, suggesting a delay in its journey through the City Link Express network.

Solutions:

  1. Be patient: Domestic shipments within Malaysia might occasionally experience slight delays, especially during peak seasons or for remote areas. International shipments can also face longer transit times. Wait 1-2 extra business days.
  2. Check for exceptions: Review the tracking history for any "exception" messages that might explain the delay, such as customs hold, address issues, or adverse weather conditions.
  3. Contact customer support: If there's no movement for an unusually long time (e.g., more than 3-5 business days for domestic, or longer for international), reach out to City Link Express customer service with your tracking number for an investigation.

Why has tracking not updated?

If your tracking information hasn't updated for a while, it might indicate that the parcel is in between major scanning points, or there could be an issue with scanning at a facility.

Solutions:

  1. Understand scanning intervals: Parcels are typically scanned at key points like pickup, sorting hubs, and delivery. There can be periods where the parcel is in transit between these points without new scans.
  2. Consider internal transfers: If your parcel is traveling internationally or using a partnered service, there might be a handover period where tracking updates are temporarily delayed until the next partner scans the item.
  3. Contact sender: The sender might have more detailed internal information or could initiate an inquiry with City Link Express on your behalf, especially if they arranged the shipment.

What does "delivery attempted" mean?

"Delivery Attempted" means a City Link Express courier tried to deliver your parcel but was unsuccessful. This usually happens if no one was available at the address, the address was inaccessible, or there was another issue preventing delivery.

Solutions:

  1. Check for notification: Look for a physical delivery attempt notification card or an email/SMS from City Link Express. This often provides instructions on what to do next.
  2. Contact City Link Express: Reach out to their customer service to reschedule delivery or arrange to pick up your parcel from a local facility if that option is available.
  3. Verify address: Confirm your delivery address with the sender to ensure it was correct on the shipping label.

What should I do if my parcel shows "delivered" but I did not receive it?

This is a frustrating situation. If your City Link Express parcel is marked as delivered but you haven't received it, it's important to act quickly to locate it.

Solutions:

  1. Check surroundings: Look around your delivery area, including porches, back doors, mailrooms, or with neighbors. Sometimes couriers leave packages in secure, out-of-sight locations.
  2. Ask household members: Confirm if anyone else at your address accepted the delivery on your behalf.
  3. Contact the sender: Inform the sender immediately that you haven't received the package despite its "delivered" status. They can often initiate an investigation or claim with City Link Express more effectively.
  4. Contact City Link Express directly: Provide your tracking number and explain the situation. They can investigate the delivery details, including GPS coordinates of the delivery scan or the name of the person who signed for it (if applicable).

Here are some common questions about City Link Express tracking and services.

Q: How do I track a City Link Tracking parcel?
A: You can track a City Link Express parcel by entering its unique tracking number into the tracking tool provided on this page and clicking the "Track" button.

Q: Where can I find my City Link Express tracking number?
A: Your City Link Express tracking number is typically located on your shipping label, consignment note, or in the confirmation email/SMS message you received from the sender.

Q: What is City Link Express?
A: City Link Express is a prominent Malaysian logistics and courier service provider, founded in 1979, offering domestic and international shipping, express delivery, and e-commerce logistics services across Southeast Asia and globally.

Q: How long does City Link Express delivery take?
A: Domestic standard delivery within Peninsular Malaysia typically takes 1-3 business days, while East Malaysia takes 2-5 business days. International delivery varies, generally 3-7 business days for express services.

Q: Does City Link Express deliver internationally?
A: Yes, City Link Express provides international shipping services to over 200 countries and territories worldwide, with a strong focus on Southeast Asia.

Q: What does "In Transit" mean for City Link Tracking?
A: "In Transit" means your package is currently moving between City Link Express sorting facilities or is being processed at a logistics hub as it makes its way to the destination.

Q: What should I do if my City Link Tracking is not updating?
A: If your tracking hasn't updated for an extended period, first re-check the tracking number for errors, then allow an additional 1-2 business days. If there's still no movement, contact City Link Express customer support.

Q: Can I change my delivery address after a City Link Express parcel has been shipped?
A: Changing a delivery address after shipment can be challenging and may depend on the courier's policy and the shipment's status. It's best to contact City Link Express customer service directly as soon as possible to inquire about options.

Q: What are City Link Express customer service hours?
A: City Link Express customer support operates Monday-Friday from 8:30 AM – 7:00 PM (GMT+8) and Saturday from 8:30 AM – 1:00 PM (GMT+8), closed on Sundays and public holidays.

Q: Does City Link Express have a mobile app?
A: Yes, City Link Express offers a mobile application for Android and iOS devices, which you can find by searching "City-Link Express Malaysia" in your app store.

Q: What is the tracking number format for City Link Express?
A: City Link Express tracking numbers are typically 10 to 12 numeric digits, though some may be alphanumeric with two letters followed by 9 digits (e.g., CL123456789).

Other Courier Services in Malaysia

While City Link Express is a leading courier in Malaysia, users may also want to explore or track shipments from other prominent logistics providers operating in the region. Comparing services can help you find the best option for your shipping needs.

You can also track other courier services like:

Final Disclaimer

Please note that couriertracking.com.pk is a third-party tracking platform designed to provide convenient access to shipment updates. We are not officially affiliated with City Link Tracking or City-Link Express (M) Sdn Bhd. All tracking data displayed here relies on information provided by the respective courier's systems. For official inquiries, claims, complaints, or account-specific issues, please always refer to the official City Link Express website or contact their customer service directly.