Track Your Collect+ Parcel


Collect+ Tracking

This tracking page is provided as a third-party tool to help users track shipments. We are not officially affiliated with Collect+ Tracking. For account, claims, or delivery support, contact the courier through its official channels.

About Collect+ Tracking

CollectPlus, commonly known as Collect+, is a UK-based parcel service providing an extensive network of local drop-off and collection points across the United Kingdom. Operated by Yodel Delivery Network Ltd, Collect+ was founded in 2009 as a joint venture and was fully acquired by Yodel in 2017. Headquartered in Hatfield, UK, Collect+ is designed to offer convenient parcel sending, easy returns for online shoppers, and flexible click & collect services. Their network typically includes shops, petrol stations, and newsagents, allowing customers to manage their parcels outside of traditional delivery hours, often seven days a week.

You can use the tracking tool on this page to get real-time updates on your Collect+ parcel, ensuring you always know its latest location and estimated delivery status. For more information about their services, you can visit their official website at collectplus.yodel.co.uk.

How to Track Collect+ Tracking Shipments

Tracking your Collect+ parcel is a straightforward process designed to give you instant updates on your shipment's journey. You can monitor the progress of your delivery or return right here on this page using the tracking tool provided.

Follow these simple steps to track your Collect+ shipment:

  1. Find the tracking number: Locate the unique tracking number assigned to your Collect+ parcel.
  2. Enter it into the tracking box on this page: Input your tracking number accurately into the designated tracking field above.
  3. Click the tracking button: Press the "Track" or similar button to initiate the search for your parcel's status.
  4. Review the latest shipment updates: The system will display the current status and a detailed history of your parcel's journey.

You can typically find your Collect+ tracking number in several places: on the receipt provided when you dropped off a parcel at a Collect+ point, in the confirmation email you received after booking a delivery, or from the retailer if you are tracking a return.

Collect+ Tracking Tracking Number

A Collect+ tracking number is a unique identifier assigned to your parcel, allowing you to monitor its progress from drop-off to delivery or collection. This number is essential for getting real-time updates on your shipment's location and status.

Collect+ tracking numbers are typically 13 characters long, starting with two letters followed by 11 digits.

Here are examples of Collect+ tracking number formats:

  • HZ12345678901
  • EVN12345678901

It's important not to confuse your Collect+ tracking number with other identifiers like an order ID, reference number, or invoice number. The tracking number is specifically designed for shipment monitoring and will be clearly labeled as such on your shipping receipt or confirmation. Always use the full, exact tracking number to ensure accurate results.

Collect+ Tracking Tracking Status Meaning

When you track a Collect+ parcel, you'll see various status updates that indicate where your shipment is in its journey. Understanding these terms helps you know what's happening with your parcel at each stage.

Here's a breakdown of common Collect+ tracking statuses and their meanings:

Tracking Status Meaning Action Needed
Order Placed Your CollectPlus order has been booked, and the parcel details have been registered. No action needed. The courier is awaiting the parcel.
Dropped off at Store The parcel has been successfully dropped off at a CollectPlus point. No action needed. The parcel will now enter the Yodel network.
In Transit The parcel is on its way to the next depot or its final destination. No action needed. The parcel is moving through the network.
At Depot The parcel has arrived at a Yodel depot for sorting or further transport. No action needed. The parcel is being processed for its next stage.
Out for Delivery The parcel is with a driver and will be delivered today. Ensure someone is available at the delivery address or prepare for collection.
Ready for Collection The parcel has arrived at the chosen CollectPlus point and is available for collection by the recipient. Head to the CollectPlus point with your ID and collection code (if provided).
Delivered The parcel has been successfully delivered (either to the recipient's address or collected from a CollectPlus point). Confirm receipt of the parcel.
Returned to Sender The parcel could not be delivered and is being returned to the sender. Contact the sender or Collect+ customer service for clarification or next steps.

Collect+ tracking updates are typically provided at key stages, such as drop-off, processing at a depot, when it's out for delivery, and when it's delivered or ready for collection. If your parcel tracking shows no movement for an unusually long time, or if you have specific concerns, it's best to reach out to Collect+ customer support for further assistance.

Services Offered by Collect+ Tracking

Collect+ offers a range of convenient parcel services primarily focused on the United Kingdom, leveraging its extensive network of local drop-off and collection points. These services are designed to provide flexibility for sending, receiving, and returning parcels.

Key services provided by Collect+ include:

  • Domestic Parcel Drop-off: Allows customers to drop off parcels at any of the over 10,000 Collect+ points across the UK for onward delivery by Yodel.
  • Domestic Parcel Collection: Provides a convenient option for recipients to collect parcels from a designated Collect+ point.
  • E-commerce Returns Service: A widely used service enabling online shoppers to easily return items to participating retailers via Collect+ points.
  • Parcel Sending: Facilitates the sending of parcels through the Collect+ network, which are then transported and delivered by Yodel.
  • Click & Collect: Offers a flexible delivery option for retailer orders, allowing customers to pick up their online purchases from a local Collect+ store.

Collect+ primarily focuses on domestic services within mainland UK and Northern Ireland and does not offer international shipping.

Delivery Time

For parcels sent via Collect+ to be delivered by Yodel, the standard domestic delivery time is typically 2-3 working days. This estimate applies throughout mainland UK and Northern Ireland.

Several factors can influence the exact delivery time for your Collect+ parcel:

  • Service Level: While Collect+ primarily offers a standard service, specific service levels chosen by the sender (if applicable) can affect transit times.
  • Origin and Destination: While Collect+ offers flat rates across the UK, geographical location (e.g., remote areas) can sometimes influence the final delivery speed.
  • Weekends and Holidays: Deliveries typically occur on working days, so national holidays or weekend drop-offs may extend the overall delivery timeframe. Collect+ points often have extended opening hours, but onward delivery by Yodel still adheres to standard working days.
  • Operational Disruptions: Unforeseen circumstances like severe weather, road closures, or operational issues at Yodel depots can cause temporary delays.

It's always recommended to check the estimated delivery date provided at the time of sending or by the retailer, and to monitor your parcel's progress using the Collect+ tracking number.

Shipping Rates

Collect+ shipping costs are structured to be clear and accessible, primarily depending on the weight of the parcel and the service type. They operate with a straightforward pricing model that caters to various domestic parcel needs.

Here's how Collect+ shipping rates are generally determined:

  • Weight-Based Pricing: Prices vary by specific parcel weight bands. Heavier parcels typically incur higher shipping costs.
  • Flat Rates Across UK: Collect+ generally applies flat rates across the United Kingdom for specific weight bands, meaning the distance within the UK does not usually affect the base price.
  • Service Level Pricing: The price can vary by the chosen service, for example, sending a standard parcel versus using their dedicated returns service.
  • Additional Fees: There is potential for additional fees if items exceed standard size or weight limits, so it's important to check the specific requirements when sending a parcel.

For the most accurate and up-to-date shipping prices, including details on weight bands and any potential additional fees, users should consult the official Collect+ website or inquire at a Collect+ drop-off point.

Customer Service

If you need assistance with your Collect+ parcel, have a query about a delivery, or require support, Collect+ (operated by Yodel) provides several contact options.

Here are the official Collect+ customer support details:

Please note that Collect+ does not have a dedicated mobile app; all tracking and service information is available via their website.

Common Tracking Problems and Solutions

Encountering issues with your parcel tracking can be frustrating. Here are some common problems you might face with Collect+ tracking and practical steps to resolve them.

Why is my Collect+ Tracking tracking number not working?

If your Collect+ tracking number isn't yielding results, it could be due to a few reasons, such as an incorrect entry or a delay in the system updating.

Possible Reasons:

  • You might have mistyped the tracking number.
  • There could be a slight delay between dropping off the parcel and the tracking system being updated.
  • You might be entering an order number or reference number instead of the actual tracking number.

Solutions:

  1. Double-check the number: Carefully re-enter the 13-character tracking number, ensuring there are no typos. Compare it against your receipt or confirmation email.
  2. Wait a few hours: Sometimes, it takes a few hours for the initial scan to register in the system after drop-off. Try tracking again later in the day.
  3. Confirm it's a Collect+ number: Ensure the number format matches Collect+'s typical format (two letters followed by 11 digits) and that it's indeed a Collect+ tracking ID, not from another courier.

Why is my parcel stuck in transit?

A parcel showing "In Transit" for an extended period without further updates can be concerning, indicating a possible delay in its journey.

Possible Reasons:

  • Processing backlogs: Depots can experience high volumes, leading to parcels being held longer than expected.
  • Missed scans: Sometimes, a parcel might be moving but missed a scan at an intermediate point, making it appear stuck.
  • Unforeseen circumstances: Weather conditions, road closures, or other logistical challenges can cause delays.

Solutions:

  1. Check delivery estimates: Refer to the original estimated delivery window. If it's still within this period, slight delays are often normal.
  2. Contact sender: If you are the recipient, inform the sender. They may have more direct contact channels or can initiate an inquiry with Collect+ (Yodel).
  3. Contact Collect+ support: If the status hasn't changed for more than 2-3 working days past the expected delivery time, reach out to Yodel customer service with your tracking number.

Why has tracking not updated after drop-off?

It's common for there to be a short delay between dropping a parcel at a Collect+ store and seeing the first tracking update.

Possible Reasons:

  • Pickup schedule: Parcels are collected from Collect+ points according to a schedule, and the initial scan into the Yodel network happens at the first depot.
  • System processing: It takes time for data to be uploaded and reflected in the online tracking system.

Solutions:

  1. Allow up to 24 hours: For the first "Dropped off at Store" or "In Transit" scan to appear, it can sometimes take up to 24 hours from the time you left the parcel.
  2. Check receipt details: Ensure the drop-off time on your receipt aligns with your expectations for the pickup schedule.
  3. Confirm drop-off: If you've waited over 24 hours, confirm with the store where you dropped off the parcel that it was indeed scanned and placed for collection.

What does "delivery attempted" but not received mean?

If your tracking shows a delivery attempt but you haven't received your parcel, it's essential to investigate the next steps.

Possible Reasons:

  • Recipient unavailable: The driver may have attempted delivery but found no one available to receive the parcel.
  • Card left but misplaced: A delivery attempt card might have been left but was lost or not noticed.
  • Security concerns: The driver might have deemed the delivery location insecure.

Solutions:

  1. Check for a "we missed you" card: Look around your door, mailbox, or any communal areas for a card from the courier. This card usually provides instructions for redelivery or collection.
  2. Check safe places/neighbours: The parcel might have been left in a secure location on your property or with a neighbour.
  3. Contact Yodel customer service: If no card is found and you can't locate the parcel, contact Collect+ (Yodel) support immediately for clarification and to arrange redelivery or collection.

What should I do if my parcel shows delivered but I did not receive it?

A "Delivered" status when you haven't received your parcel is a serious issue that requires prompt action.

Possible Reasons:

  • Delivered to wrong address: The parcel might have been delivered to an incorrect address by mistake.
  • Left in an insecure location: The parcel may have been left somewhere outside that you haven't checked or was taken by someone.
  • Mis-scan: There could be an error in the tracking system, or the driver might have scanned it prematurely.
  • Collected by someone else: If it was meant for collection at a Collect+ point, someone else might have picked it up mistakenly or fraudulently.

Solutions:

  1. Verify delivery location: Check thoroughly around your property, with neighbours, or any common collection points if it was a Collect+ point delivery.
  2. Contact the sender: If you are the recipient, notify the sender immediately. They are the Collect+ (Yodel) account holder and are usually best positioned to file a claim or initiate an investigation.
  3. Contact Yodel customer service: Provide them with your tracking number and details of the issue. They can investigate the delivery point, driver's notes, or the Collect+ point records.
  4. Report theft if suspected: If there's strong evidence of theft, you may need to report it to the local authorities, but only after exhausting courier investigation avenues.

Why is there a delay in my parcel becoming available for collection?

If your parcel shows it has arrived at the Collect+ point but isn't available for pickup, there might be a short delay in processing.

Possible Reasons:

  • Internal processing: The store needs time to scan the parcel in, sort it, and make it available for customer collection.
  • Busy period: During peak times, stores might take longer to process incoming parcels.

Solutions:

  1. Wait for collection notification: Often, you will receive a separate email or SMS notification once the parcel is fully processed and ready for collection. Wait for this.
  2. Check store hours: Ensure you are attempting collection within the store's operating hours, especially for parcel services.
  3. Confirm with the store: If you haven't received a "ready for collection" notification after a reasonable time (e.g., 24 hours after "Ready for Collection" status), you can call or visit the Collect+ point to inquire.

Frequently Asked Questions About Collect+ Tracking

Here are answers to common questions about Collect+ tracking and services.

Q: How do I track a Collect+ parcel?
A: You can track your Collect+ parcel by entering your 13-character tracking number into the tracking tool on this page and clicking the track button.

Q: Where can I find my Collect+ tracking number?
A: Your Collect+ tracking number can be found on the receipt provided when you dropped off a parcel, in the confirmation email after booking a delivery, or from the retailer if it's a return.

Q: What is the format of a Collect+ tracking number?
A: Collect+ tracking numbers are typically 13 characters long, starting with two letters followed by 11 digits, such as HZ12345678901.

Q: How long does Collect+ delivery take?
A: Standard domestic delivery for parcels sent via Collect+ usually takes 2-3 working days within the UK.

Q: What does "Ready for Collection" mean in Collect+ tracking?
A: "Ready for Collection" means your parcel has arrived at the chosen Collect+ point and is available for you to pick up.

Q: Does Collect+ deliver internationally?
A: No, Collect+ provides domestic parcel services exclusively within the United Kingdom and does not offer international shipping.

Q: What should I do if my Collect+ tracking is not updating?
A: If your tracking hasn't updated for more than 2-3 working days past the expected delivery date, contact Yodel Customer Service at 0333 345 5000 or customer.service@yodel.co.uk.

Q: Can I use Collect+ for returns?
A: Yes, Collect+ is a widely used service for e-commerce returns, providing a convenient way to send back items to participating retailers.

Q: How do I contact Collect+ customer support?
A: You can contact Collect+ (Yodel) customer support by phone at 0333 345 5000 or via email at customer.service@yodel.co.uk. Their help centre is also available at collectplus.yodel.co.uk/help-centre.

Q: What are Collect+ drop-off points?
A: Collect+ drop-off points are local shops, petrol stations, and newsagents across the UK where you can send, collect, or return parcels, often with extended opening hours.

Q: Who owns Collect+?
A: Collect+ is fully owned and operated by Yodel Delivery Network Ltd, which acquired full ownership in 2017.

Other Courier Services in United Kingdom

While Collect+ offers convenient drop-off and collection services, you may also want to compare other courier services operating in the United Kingdom for different shipping needs, speed requirements, or international deliveries. You can track and learn about various other couriers on couriertracking.com.pk.

Here are a few other courier services to consider:

Final Disclaimer

This page serves as a third-party tracking platform designed to provide users with convenient parcel updates. We are not officially affiliated with Collect+ Tracking or Yodel Delivery Network Ltd. While we strive to present accurate tracking data, it is dependent on the information provided by the courier's systems. For any official claims, complaints, account-specific issues, or detailed delivery support, users should always refer to the official Collect+ website or contact their customer service directly.