Pakistan Post operates the country’s largest postal network, with 13,419 post offices and services ranging from ordinary mail to express logistics. Tracking your shipments properly ensures peace of mind and helps you avoid scams. This guide combines official information and research from top ranking sites to give you everything you need—including status explanations, number formats, delivery benchmarks, troubleshooting steps and service comparisons.

Security tip: Only trust official domains like ep.gov.pk and pakpost.gov.pk for tracking. Pakistan Post does not charge fees through tracking pages. Avoid entering tracking numbers on unfamiliar sites.

How to Track Your Pakistan Post Parcel

Tracking options:

• Official EMTTS (recommended): Go to ep.gov.pk/track.asp, or use our Pakistan Post Tracking tool enter your tracking ID, and click Track. You’ll see real‑time updates.
• Third‑Party Trackers: Services like Tracking More, Postal Ninja and 4Tracking provide convenience and multi‑carrier support but updates may lag.
• Mobile App: Legacy Android app (if available) offers basic tracking features.
• SMS: Send Track [tracking number] to 8899 for an instant status reply.
• Phone: Call 111‑111‑117 or +92‑51‑8487080 and provide your tracking ID.

Pakistan Post Services & Tracking Features

The table below summarises key Pakistan Post services, delivery speeds, tracking availability and weight/size limits:

Service

Typical delivery speed

Tracking availability

Weight/size limits (examples)

Notes

UMS – Urgent Mail Service

Overnight to major cities; 2 days to smaller towns

Full tracking (EMTTS)

Max weight 30 kg, length 1.50 m, length + girth ≤ 2 m

Includes cash‑on‑delivery (COD) option; pick‑up available for bulk customers.

EMS – Express Mail Service

3–10 business days internationally

Full tracking

Max weight 30 kg; length 1.5 m; length + girth 3 m

Offers customs priority, liability in case of loss and late‑hour booking.

Registered / Ordinary Parcel

2–5 days domestically; 15–60 days internationally

Basic tracking (fewer updates)

Weights vary by class; typically up to 15 kg domestically

Cheapest; no COD; limited status updates.

Same Day Delivery (SDDS)

Same day within select cities

Partial tracking (phone/SMS)

Weight and size restrictions vary

Premium price; not widely available.

Money Order Services (FMO, EMO, UMO)

Same day to 2 days (depending on mode)

Not trackable via EMTTS

Limits range from Rs 50,000 (FMO) to Rs 20,000 (UMO)

Financial services; not for parcels.

FMS – Fax Mail Service

Same day transmission of documents

Not trackable

Documents up to A4 size

Charges vary (e.g., Rs 35 within Pakistan, Rs 20 between Rawalpindi & Islamabad).

Tracking Number Formats & Examples

Pakistan Post uses various tracking codes. Recognise the format to confirm you have a valid number.

Service / Code type

Pattern & example

Notes

Domestic UMS / Registered

13‑digit numeric (e.g. 1234567890123)

Used for local urgent and registered mail.

EMS (Express)

2 letters + 9 digits + 2 letters (e.g. EA987654321PK)

First letters indicate service type; last two are country code (PK).

UMS International / Registry

2 letters + 9 digits + PK (e.g. RL392029294PK)

Used for international parcels and registry services.

RGL / Registry Large

Prefix RGL + numbers (e.g. RGL129122338)

Specific to large or registered items.

UMO / EMO / COD

Prefix UMO, EMO, COD followed by digits

Used for money orders or cash‑on‑delivery labels.

Always include the complete code (letters and numbers) when tracking; do not remove prefixes or suffixes.

Delivery Time Benchmarks

The delivery times below are averages—actual times vary with destination, postal workload, weather and customs.

Destination & service

Normal delivery window

Notes

Domestic UMS

1–2 business days

Overnight to major cities; longer to rural areas.

Domestic Registered / Parcel

2–5 business days

Economy service; cheaper but slower.

International EMS (Express)

3–10 business days

Priority handling and customs clearance.

International Express via partners (e.g., DHL)

24–72 hours

Premium rates.

International Normal

4–5 business days

Suitable for documents and lightweight items.

International Economy

5–7 business days

Cheapest international option.

Registered Parcel Post (international)

20–60 working days

Lowest priority; limited tracking.

Peak seasons (Ramadan, Eid, Christmas, New Year) and customs inspections can increase delivery times. Plan accordingly.

Status Dictionary (Comprehensive)

Status

Description & advice

Item Posted / Accepted

Your parcel has been accepted at a post office.

Received at [city]

Scanned at booking office in sender’s city.

Item Bagged / Sealed

Grouped with other parcels in a dispatch bag.

Dispatch from [origin] to [destination]

Sent from origin district to destination district.

Send item abroad (EDI received)

Export data transferred to the destination country’s postal service.

Send item to destination country

Parcel has left the origin country and is en route to Pakistan.

Received at office of exchange

Arrived at international sorting facility; will undergo customs.

Insert item into domestic bag

Cleared customs; preparing for domestic delivery.

In transit to next facility

Moving between sorting centres; updates may pause for several days.

Held in customs

Customs inspection in progress. Wait for official notice; do not pay through unofficial links.

Delivery arranged / Out for delivery

Courier is delivering; ensure someone is available to receive.

Delivery attempted

Delivery was attempted but unsuccessful. Contact the local office to arrange re‑delivery.

Delivered

Parcel delivered or collected. If you didn’t receive it, file a complaint.

Return to sender

Parcel is being returned to the sender due to incomplete address, unpaid duties or refusal to accept.

Troubleshooting Common Problems

• “Tracking number not found” – Data can take 12–24 hours to appear. Double‑check the number (watch for letter/number mix‑ups). If still missing, contact the sender or local post office.
• “In transit” for many days – Domestic parcels may sit at distribution centres; international parcels might be in customs or on connecting flights. Wait at least 5–7 days before escalating.
• “Held in customs” or “Send item to customs” – Prepare invoices or ID for verification. Customs will contact you if duties are owed. Do not pay through links in emails or SMS.
• “Delivered” but parcel is missing – Check with neighbours or building management. Visit the local post office with your ID and tracking receipt. File a complaint via Pakistan Post’s complaint portal.
• Parcel stuck abroad – For inbound international shipments, tracking may not update until the item reaches Pakistan. Use the sender country’s postal service or UPU’s global track & trace site to cross‑check.
• Fake tracking websites – Ensure the URL belongs to ep.gov.pk or other trusted trackers. Pakistan Post never asks for personal or payment information via tracking pages.

Rates, Surcharges & Expectations

Pakistan Post’s shipping cost depends on weight, destination, service type, and optional features (insurance, COD). For example:

• Domestic parcels up to 1 kg start around Rs 100, with incremental increases per kilogram.
• International EMS rates depend on country zones; EMS for 1 kg to the UK or US can cost several thousand rupees.
• COD shipments may include additional service fees, while insurance for registered mail increases the rate slightly.

For accurate pricing, use the Pakistan Post rate calculator and compare UMS, EMS and Economy options before posting.

Official & Helpful Resources

• EMTTS Tracking: ep.gov.pk/track.asp
• Pakistan Post Services & Rates: pakpost.gov.pk
• Customer Care: Helpline 111‑111‑117 | Email customercare@pakpost.gov.pk
• Complaints & Queries: ep.gov.pk/com/ (navigate to “Complaints”)
• UPU Global Tracking: globaltracktrace.ptc.post (for international inbound parcels)

FAQ