Pakistan Post operates the country’s largest postal network, with 13,419 post offices and services ranging from ordinary mail to express logistics. Tracking your shipments properly ensures peace of mind and helps you avoid scams. This guide combines official information and research from top ranking sites to give you everything you need—including status explanations, number formats, delivery benchmarks, troubleshooting steps and service comparisons.
Security tip: Only trust official domains like ep.gov.pk and pakpost.gov.pk for tracking. Pakistan Post does not charge fees through tracking pages. Avoid entering tracking numbers on unfamiliar sites.
How to Track Your Pakistan Post Parcel
Tracking options:
- Official EMTTS (recommended): Go to
ep.gov.pk/track.asp, or use our Pakistan Post Tracking tool enter your tracking ID, and click Track. You’ll see real‑time updates. - Third‑Party Trackers: Services like Tracking More, Postal Ninja and 4Tracking provide convenience and multi‑carrier support but updates may lag.
- Mobile App: Legacy Android app (if available) offers basic tracking features.
- SMS: Send
Track [tracking number]to 8899 for an instant status reply. - Phone: Call 111‑111‑117 or +92‑51‑8487080 and provide your tracking ID.
Pakistan Post Services & Tracking Features
The table below summarises key Pakistan Post services, delivery speeds, tracking availability and weight/size limits:
|
Service |
Typical delivery speed |
Tracking availability |
Weight/size limits (examples) |
Notes |
|---|---|---|---|---|
|
UMS – Urgent Mail Service |
Overnight to major cities; 2 days to smaller towns |
Full tracking (EMTTS) |
Max weight 30 kg, length 1.50 m, length + girth ≤ 2 m |
Includes cash‑on‑delivery (COD) option; pick‑up available for bulk customers. |
|
EMS – Express Mail Service |
3–10 business days internationally |
Full tracking |
Max weight 30 kg; length 1.5 m; length + girth 3 m |
Offers customs priority, liability in case of loss and late‑hour booking. |
|
Registered / Ordinary Parcel |
2–5 days domestically; 15–60 days internationally |
Basic tracking (fewer updates) |
Weights vary by class; typically up to 15 kg domestically |
Cheapest; no COD; limited status updates. |
|
Same Day Delivery (SDDS) |
Same day within select cities |
Partial tracking (phone/SMS) |
Weight and size restrictions vary |
Premium price; not widely available. |
|
Money Order Services (FMO, EMO, UMO) |
Same day to 2 days (depending on mode) |
Not trackable via EMTTS |
Limits range from Rs 50,000 (FMO) to Rs 20,000 (UMO) |
Financial services; not for parcels. |
|
FMS – Fax Mail Service |
Same day transmission of documents |
Not trackable |
Documents up to A4 size |
Charges vary (e.g., Rs 35 within Pakistan, Rs 20 between Rawalpindi & Islamabad). |
Tracking Number Formats & Examples
Pakistan Post uses various tracking codes. Recognise the format to confirm you have a valid number.
|
Service / Code type |
Pattern & example |
Notes |
|---|---|---|
|
Domestic UMS / Registered |
13‑digit numeric (e.g. |
Used for local urgent and registered mail. |
|
EMS (Express) |
2 letters + 9 digits + 2 letters (e.g. |
First letters indicate service type; last two are country code ( |
|
UMS International / Registry |
2 letters + 9 digits + |
Used for international parcels and registry services. |
|
RGL / Registry Large |
Prefix |
Specific to large or registered items. |
|
UMO / EMO / COD |
Prefix |
Used for money orders or cash‑on‑delivery labels. |
Always include the complete code (letters and numbers) when tracking; do not remove prefixes or suffixes.
Delivery Time Benchmarks
The delivery times below are averages—actual times vary with destination, postal workload, weather and customs.
|
Destination & service |
Normal delivery window |
Notes |
|---|---|---|
|
Domestic UMS |
1–2 business days |
Overnight to major cities; longer to rural areas. |
|
Domestic Registered / Parcel |
2–5 business days |
Economy service; cheaper but slower. |
|
International EMS (Express) |
3–10 business days |
Priority handling and customs clearance. |
|
International Express via partners (e.g., DHL) |
24–72 hours |
Premium rates. |
|
International Normal |
4–5 business days |
Suitable for documents and lightweight items. |
|
International Economy |
5–7 business days |
Cheapest international option. |
|
Registered Parcel Post (international) |
20–60 working days |
Lowest priority; limited tracking. |
Peak seasons (Ramadan, Eid, Christmas, New Year) and customs inspections can increase delivery times. Plan accordingly.
Status Dictionary (Comprehensive)
|
Status |
Description & advice |
|---|---|
|
Item Posted / Accepted |
Your parcel has been accepted at a post office. |
|
Received at [city] |
Scanned at booking office in sender’s city. |
|
Item Bagged / Sealed |
Grouped with other parcels in a dispatch bag. |
|
Dispatch from [origin] to [destination] |
Sent from origin district to destination district. |
|
Send item abroad (EDI received) |
Export data transferred to the destination country’s postal service. |
|
Send item to destination country |
Parcel has left the origin country and is en route to Pakistan. |
|
Received at office of exchange |
Arrived at international sorting facility; will undergo customs. |
|
Insert item into domestic bag |
Cleared customs; preparing for domestic delivery. |
|
In transit to next facility |
Moving between sorting centres; updates may pause for several days. |
|
Held in customs |
Customs inspection in progress. Wait for official notice; do not pay through unofficial links. |
|
Delivery arranged / Out for delivery |
Courier is delivering; ensure someone is available to receive. |
|
Delivery attempted |
Delivery was attempted but unsuccessful. Contact the local office to arrange re‑delivery. |
|
Delivered |
Parcel delivered or collected. If you didn’t receive it, file a complaint. |
|
Return to sender |
Parcel is being returned to the sender due to incomplete address, unpaid duties or refusal to accept. |
Troubleshooting Common Problems
- “Tracking number not found” – Data can take 12–24 hours to appear. Double‑check the number (watch for letter/number mix‑ups). If still missing, contact the sender or local post office.
- “In transit” for many days – Domestic parcels may sit at distribution centres; international parcels might be in customs or on connecting flights. Wait at least 5–7 days before escalating.
- “Held in customs” or “Send item to customs” – Prepare invoices or ID for verification. Customs will contact you if duties are owed. Do not pay through links in emails or SMS.
- “Delivered” but parcel is missing – Check with neighbours or building management. Visit the local post office with your ID and tracking receipt. File a complaint via Pakistan Post’s complaint portal.
- Parcel stuck abroad – For inbound international shipments, tracking may not update until the item reaches Pakistan. Use the sender country’s postal service or UPU’s global track & trace site to cross‑check.
- Fake tracking websites – Ensure the URL belongs to
ep.gov.pkor other trusted trackers. Pakistan Post never asks for personal or payment information via tracking pages.
Rates, Surcharges & Expectations
Pakistan Post’s shipping cost depends on weight, destination, service type, and optional features (insurance, COD). For example:
- Domestic parcels up to 1 kg start around Rs 100, with incremental increases per kilogram.
- International EMS rates depend on country zones; EMS for 1 kg to the UK or US can cost several thousand rupees.
- COD shipments may include additional service fees, while insurance for registered mail increases the rate slightly.
For accurate pricing, use the Pakistan Post rate calculator and compare UMS, EMS and Economy options before posting.
Official & Helpful Resources
- EMTTS Tracking: ep.gov.pk/track.asp
- Pakistan Post Services & Rates: pakpost.gov.pk
- Customer Care: Helpline 111‑111‑117 | Email customercare@pakpost.gov.pk
- Complaints & Queries: ep.gov.pk/com/ (navigate to “Complaints”)
- UPU Global Tracking: globaltracktrace.ptc.post (for international inbound parcels)
FAQ
How do I track a Pakistan Post UMS or EMS shipment?
Visit ep.gov.pk/track.asp, or use our Pakistan Post Tracking enter your UMS or EMS tracking number (letters and digits), and click Track. For UMS you can also send Track [number] to 8899.
Why is my Pakistan Post tracking not updating?
It can take a day for new data to appear. Delays occur during customs processing, busy seasons, or transit between hubs. Contact support if there is no update for more than a week.
What are Pakistan Post’s normal delivery times?
Domestic UMS: 1–2 days. Registered mail: 2–5 days. International EMS: 3–10 days. Economy services can take 4–6 weeks.
What do the tracking statuses mean?
Status messages show each step—from acceptance to dispatch, customs clearance, transit and delivery. See the table above for definitions and recommended actions.
Is it safe to pay customs or delivery fees online?
Only pay duties or fees through official channels or at authorised post offices. Pakistan Post does not request payments via tracking links or SMS.