Track Your Aosen Parcel


Aosen Tracking

This tracking page is provided as a third-party tool to help users track shipments.
We are not officially affiliated with Aosen Tracking. For account, claims, or delivery support, contact the courier through its official channels.

About Aosen Tracking

Aosen, officially known as Shenzhen Aosen International Freight Forwarding Co., Ltd., is a Chinese international freight forwarding company founded in 2013 and headquartered in Shenzhen, China. Operating primarily from China with an international focus, Aosen specializes in comprehensive cross-border e-commerce logistics. The company provides various transportation solutions, including air, sea, and land freight, with a strong emphasis on major routes to Europe, North America, and Southeast Asia. Users can easily track their parcels and consignments using the Aosen Courier Tracking tool available on this page, or by visiting their official website at au-sen.com.

Aosen (also commonly referred to as Aosen Express or Aosen Logistics) offers a range of services designed to support e-commerce sellers, including customs clearance, warehousing, and global distribution. Its strategic location in Shenzhen, a key trade and logistics hub, allows it to efficiently manage shipments leaving China for international destinations.

How to Track Aosen Tracking Shipments

Tracking your Aosen Tracking parcel is a straightforward process that allows you to stay informed about your shipment's journey. You can monitor the status of your international air freight, special line shipments, or sea freight consignments directly on this page using the tracking tool provided.

Follow these simple steps to track your Aosen Tracking shipment:

  1. Find the tracking number: Locate the unique tracking number assigned to your Aosen shipment. This number is essential for obtaining accurate updates.
  2. Enter it into the tracking box on this page: Input your Aosen tracking number into the designated tracking field above. Ensure there are no typos or extra spaces.
  3. Click the tracking button: Press the "Track" or similar button to initiate the tracking request.
  4. Review the latest shipment updates: The system will display the current status and detailed history of your Aosen parcel, including its location and estimated delivery progress.

You can usually find your Aosen Tracking number on several documents related to your shipment. It is typically provided on the shipping label itself, within the order confirmation email you received from the sender or merchant, or directly through a message from the sender. Always refer to these sources to ensure you have the correct tracking identifier.

Aosen Tracking Tracking Number

An Aosen Tracking number is a unique alphanumeric code assigned to each parcel or consignment handled by Shenzhen Aosen International Freight Forwarding Co., Ltd. This number serves as a digital identifier, allowing both senders and recipients to monitor the movement and status of their shipment from the point of origin in China to its final international destination.

Aosen tracking numbers typically start with letters followed by a series of digits. Common formats include:

  • AOEXXXXXXXXX (e.g., AOEX123456789)
  • AEXXXXXXXXX (e.g., AEX9876543210)
  • ASXXXXXXXXXX (e.g., AS1234567890)

It's important to differentiate your Aosen tracking number from other identifiers such as order IDs, invoice numbers, or payment references, which do not provide shipment tracking information. The correct tracking number will be explicitly labeled as such on your shipping documents or in communications from the sender. If you have multiple parcels, ensure you use the specific tracking number for the parcel you wish to check.

Aosen Tracking Tracking Status Meaning

Understanding the various tracking statuses for your Aosen Tracking shipment can help you interpret its journey and anticipate its arrival. Below is a detailed explanation of the common statuses you might encounter when tracking your Aosen parcel.

Tracking Status Meaning Action Needed
Shipment information received Aosen has received electronic details about the shipment from the sender. No action needed. The courier is preparing to receive the physical parcel.
Package received by carrier The physical package has been handed over to or picked up by Aosen. No action needed. Your parcel is now in Aosen's possession and beginning its journey.
In transit The package is currently moving between logistics facilities or en route to the destination country. No action needed. Monitor updates regularly, especially for international routes.
Departed from origin country The package has left the country of origin, typically China. No action needed. The parcel is on its way to the destination country.
Arrived at destination country The package has reached the customs of the destination country. No action needed immediately. Be aware that customs clearance may take time.
Customs clearance in progress The package is undergoing inspection and clearance procedures in the destination country. No action needed unless contacted by customs or the courier for additional documentation or fees.
Customs clearance completed The package has successfully cleared customs and is ready for local delivery. No action needed. The parcel will soon be handed over for final delivery.
Out for delivery The package has been dispatched from the local delivery hub and is en route to the recipient. Prepare to receive your package. Ensure someone is available at the delivery address.
Delivered The package has been successfully delivered to the recipient. Confirm receipt of your package. If you did not receive it, contact the sender or Aosen support immediately.

Tracking update frequency can vary, especially with international shipping where packages might pass through multiple transit points or experience customs delays. While Aosen provides updates at key transit points, specific update frequency is not publicly provided. If your Aosen parcel shows no movement for an unusually long time, particularly after customs clearance or if it's past the estimated delivery window, it is advisable to contact Aosen's official customer support channels for further assistance.

Services Offered by Aosen Tracking

Aosen (Shenzhen Aosen International Freight Forwarding Co., Ltd.) specializes in providing comprehensive cross-border e-commerce logistics solutions, primarily for sellers shipping goods from China to various international markets. Their services are designed to facilitate efficient and reliable global distribution.

Key services offered by Aosen include:

  • International Express Delivery: Aosen acts as an authorized agent for major global express carriers such as DHL, UPS, FedEx, and TNT, offering expedited international shipping options.
  • International Dedicated Line Services (国际专线): They provide specialized shipping lines to key international markets, including Europe, the US, Canada, Mexico, and Southeast Asia, optimized for specific regional logistics needs.
  • International Air Freight: Solutions for shipping goods quickly via air transportation to destinations worldwide.
  • International Sea Freight: Cost-effective options for larger and less urgent shipments, utilizing sea routes for global distribution.
  • Cross-Border E-commerce Logistics Solutions: Tailored services supporting online sellers with their international shipping requirements, from consolidation to final delivery.
  • Overseas Warehousing: Services that include storage facilities in destination countries, helping e-commerce businesses manage inventory closer to their customers.
  • FBA Head-haul Logistics: Specialised services for shipping goods directly to Amazon's Fulfillment By Amazon (FBA) warehouses globally.
  • Customs Clearance and Declaration Services: Assistance with navigating international customs regulations, ensuring smooth and compliant import/export processes.

Aosen's operations handle domestic collection and consolidation within China to streamline international shipments, though it is not primarily a domestic courier for end-customers.

Delivery Time

Aosen Tracking focuses on international logistics, and as such, their delivery times are estimates for international routes from China to various regions. The company does not primarily offer domestic delivery services for end-customers, thus domestic standard or express delivery times are not applicable.

For international shipments, Aosen provides the following estimated delivery times:

  • International Air Freight: Typically, shipments via international air freight are estimated to take between 4 to 6 working days. This service is generally chosen for speed and efficiency.
  • International Special Lines (e.g., Europe, North America): For dedicated shipping lines to major regions like Europe and North America, customers can expect delivery within 7 to 15 working days. These lines are optimized for specific routes and often include direct routes or streamlined customs processes.
  • International Sea Freight: For larger or less urgent consignments, international sea freight has a longer estimated delivery window, typically ranging from 25 to 35 working days. This method is often more cost-effective for bulk shipments.

It is important to note that these are estimates, and actual delivery times can be influenced by several factors. These include the specific service level chosen, the exact origin within China and the destination country, efficiency of customs clearance procedures in both the origin and destination countries, potential remote area access issues, public holidays, weekends, and any unforeseen weather or operational disruptions at transit hubs or ports. Always refer to your tracking updates for the most current information regarding your specific shipment.

Shipping Rates

Aosen Tracking's pricing model is not publicly detailed in the provided information, so specific estimated shipping costs cannot be fabricated. As an international freight forwarding company specializing in cross-border e-commerce logistics, shipping charges typically vary widely based on several key factors.

Generally, Aosen's shipping rates would depend on:

  • Parcel Weight and Dimensions: The volumetric and actual weight, as well as the size of the package, are primary determinants of cost.
  • Destination Country and Region: Shipping costs differ significantly based on the final destination, with more remote or harder-to-reach regions often incurring higher charges.
  • Speed of Service: Express services (like international air freight or dedicated lines) are typically more expensive than slower options such as international sea freight.
  • Shipment Type and Contents: The nature of the goods (e.g., hazardous materials, oversized items) can affect pricing and may require special handling.
  • Value of Goods: Customs duties, taxes, and insurance costs, which are often based on the declared value of the shipment, will also contribute to the overall shipping expense.

For the most accurate and up-to-date shipping cost information, customers and businesses are advised to contact Aosen Tracking directly through their official website (au-sen.com) or by reaching out to their sales team for a personalized quote based on their specific shipping requirements.

Customer Service

For support with your Aosen Tracking shipments, including inquiries, claims, or general assistance, you can reach out to their customer service team using the official contact details provided below.

  • Phone:
    • Sales Inquiries: +86-755-23000639
    • General Inquiries: +86-755-27361530
  • Email: aosenc@163.com
  • Website: au-sen.com (The website also includes an online inquiry form for convenience.)
  • Office Address: 3rd Floor, Building A1, Huafa Industrial Park, Xinhe Middle Road, Xinhe Community, Fuyong Street, Bao'an District, Shenzhen City, China

Please note that specific support hours and information regarding a dedicated mobile application are not publicly verified. For any account-specific issues, detailed queries, or to initiate a claim, it is always recommended to use the official channels provided on the Aosen website.

Common Tracking Problems and Solutions

Encountering issues while tracking your Aosen Tracking shipment can be frustrating. Here are some common problems and practical steps you can take to resolve them.

Why is my Aosen Tracking tracking number not working?

Your Aosen Tracking number might not be working for a few reasons, such as an incorrect entry or the shipment not yet being active in the system.

Solutions:

  1. Double-check the number: Carefully re-enter your tracking number to ensure there are no typos, extra spaces, or missing characters.
  2. Verify the source: Confirm that the number you are using is indeed an Aosen Tracking number and not an order ID or a tracking number from a different courier.
  3. Allow time for activation: It can take up to 24-48 hours after a shipment is handed over to Aosen for the tracking information to appear in their system. If you just received the number, wait a bit and try again.
  4. Contact the sender: If the problem persists, reach out to the sender or merchant to verify the correct tracking number or to confirm if the parcel has been officially dispatched.

Why is my parcel stuck in transit?

A parcel stuck in transit means it's not progressing as expected. This is common with international shipping due to various factors, including customs or transfers between carriers.

Solutions:

  1. Review the last update: Check the most recent tracking status for any specific details or error messages.
  2. Understand transit times: International shipments have longer transit times. If it's still within the estimated delivery window, patience is often required.
  3. Customs delays: Parcels can get held up at customs in the destination country. This process can be unpredictable and may take days or even weeks.
  4. Partner carrier handover: Aosen often uses partner carriers for last-mile delivery. There might be a delay in the handover or the new tracking number (if any) might not be updated immediately.
  5. Contact Aosen support: If the status hasn't changed for a prolonged period (e.g., more than 10-15 working days without a specific reason), contact Aosen customer service for investigation.

Why has tracking not updated for extended periods?

If your Aosen Tracking parcel's status hasn't updated for a long time, it can be concerning. This is often linked to long transit phases or customs processing.

Solutions:

  1. Patience for international routes: For international air freight (4-6 working days), special lines (7-15 working days), or sea freight (25-35 working days), extended periods between updates are normal as parcels travel across continents or oceans.
  2. Customs processing: As mentioned, customs clearance can be a significant point where tracking updates pause. Your parcel is likely undergoing inspection.
  3. Batch processing: Some international logistics providers process shipments in batches, leading to delayed updates until the next major transit hub.
  4. Contact sender: The sender might have more detailed information or can escalate the inquiry with Aosen.
  5. Reach out to Aosen: If the estimated delivery time has passed and there are no updates, contact Aosen's customer support with your tracking number.

What does delivery attempted mean?

"Delivery attempted" usually means the local delivery driver tried to deliver your Aosen parcel but was unsuccessful for some reason.

Solutions:

  1. Check for a delivery notice: Look for a physical notice or card left by the delivery driver, which might contain instructions for redelivery or pickup.
  2. Review tracking details: The tracking update might specify the reason for the failed attempt (e.g., recipient not available, incorrect address, no safe drop-off location).
  3. Contact local post/courier: If Aosen hands off to a local delivery partner, try contacting that local courier with your tracking number, as they would be directly responsible for the attempt.
  4. Arrange redelivery: Follow any instructions on the notice or tracking page to reschedule delivery or arrange to pick up the parcel from a local depot.

What should I do if my parcel shows delivered but I did not receive it?

This is a critical issue that typically occurs due to misdelivery by the last-mile carrier.

Solutions:

  1. Check thoroughly: Look around your property, porch, mailbox, and with neighbors, family members, or building management who might have accepted the package on your behalf.
  2. Verify delivery address: Confirm that the delivery address on the tracking information or your order details is correct.
  3. Contact the local delivery partner: If Aosen partners with a local courier for final delivery, contact that specific carrier directly, as they hold the delivery records.
  4. Contact the sender: Inform the sender or merchant immediately. They can often initiate an investigation with Aosen or their local delivery partner more effectively.
  5. File a claim: If the parcel cannot be located after investigation, you or the sender may need to file a claim with Aosen or the last-mile carrier.

Frequently Asked Questions About Aosen Tracking

Here are answers to common questions regarding Aosen Tracking services and parcel management.

Q: How do I track an Aosen Tracking parcel?
A: You can track an Aosen Tracking parcel by entering your unique tracking number into the tracking tool on this page and clicking the 'Track' button to get the latest updates.

Q: Where can I find my Aosen Tracking number?
A: Your Aosen Tracking number is typically found on the shipping label, in your order confirmation email from the sender, or provided directly by the merchant.

Q: How long does Aosen Tracking delivery take for international shipments?
A: International delivery times vary: International Air Freight typically takes 4-6 working days, International Special Lines to Europe or North America take 7-15 working days, and International Sea Freight takes 25-35 working days.

Q: Does Aosen Tracking deliver domestically within China?
A: Aosen Tracking primarily handles domestic collection and consolidation within China for its international export services; it is not a primary domestic courier for end-customers.

Q: What should I do if my Aosen Tracking parcel is stuck in "Customs clearance in progress"?
A: If your parcel is stuck in customs, it means it is undergoing inspection. You typically do not need to take action unless Aosen or customs contacts you for additional documentation or payment of duties/taxes.

Q: How do I contact Aosen Tracking customer support?
A: You can contact Aosen Tracking customer support via phone at +86-755-27361530 (General) or +86-755-23000639 (Sales), by email at aosenc@163.com, or through the inquiry form on their official website: au-sen.com.

Q: Does Aosen Tracking offer services to Amazon FBA warehouses?
A: Yes, Aosen Tracking provides FBA head-haul logistics services, facilitating direct shipments to Amazon's fulfillment centers worldwide for e-commerce sellers.

Q: What types of services does Aosen Tracking offer?
A: Aosen offers international express delivery (as an agent for DHL, UPS, FedEx, TNT), international dedicated line services, international air and sea freight, cross-border e-commerce logistics solutions, overseas warehousing, FBA head-haul logistics, and customs clearance services.

Q: Can I track Aosen Tracking shipments on couriertracking.com.pk?
A: Yes, couriertracking.com.pk provides a third-party tracking tool that allows you to monitor the status of your Aosen Tracking shipments.

Q: What does "Shipment information received" mean for an Aosen Tracking parcel?
A: This status indicates that Aosen has received electronic details about your shipment from the sender, but the physical package has not yet been picked up or dropped off.

Q: Is Aosen Tracking ISO9001 certified?
A: Yes, Aosen Tracking holds ISO9001 quality management system certification, demonstrating its commitment to service quality.

Other Courier Services in China

While Aosen Tracking specializes in cross-border e-commerce logistics from China, many other reliable courier services also operate within China and offer international shipping options. Users may wish to compare services or track parcels from other carriers.

You can find and track other prominent couriers operating from China on our website, including:

Final Disclaimer

Please note that this is a third-party tracking page, and we are not officially affiliated with Aosen Tracking (Shenzhen Aosen International Freight Forwarding Co., Ltd.). All tracking data provided depends on the information available from the courier's official tracking systems. For filing claims, registering complaints, or handling any account-specific issues, users should always refer to Aosen Tracking's official website and customer service channels.